Lacey O'Brien

Customer Success Manager

Waltham, Massachusetts, United States32 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven expertise in Customer Success Management.
  • Strong background in Business Analysis and Project Management.
  • Extensive experience in SaaS and Enterprise Software.
Stackforce AI infers this person is a Customer Success Manager with extensive experience in SaaS and Enterprise Software.

Contact

Skills

Core Skills

Customer SuccessProject Management

Other Skills

Business AnalysisSaaSSDLCEnterprise SoftwareSoftware Project ManagementProduct ManagementRequirements AnalysisProcess ImprovementIntegrationVisioCross-functional Team LeadershipCloud ComputingCRMProfessional ServicesSalesforce.com

Experience

32 yrs 9 mos
Total Experience
5 yrs 11 mos
Average Tenure
4 yrs 1 mo
Current Experience

Confluent

2 roles

Strategic Customer Success Manager

Promoted

May 2023Present · 3 yrs

Business AnalysisSaaSProject ManagementCustomer Success

Enterprise Customer Success Manager

Mar 2022Apr 2023 · 1 yr 1 mo

Business AnalysisSaaSProject ManagementCustomer Success

Gryphon networks

2 roles

Senior Technical Business Analyst and Project Manager

Promoted

Feb 2021Mar 2022 · 1 yr 1 mo

Sr. Business Analyst

Feb 2007Feb 2021 · 14 yrs

Bcgi

Senior Business Analyst

Apr 2005Jan 2007 · 1 yr 9 mos · Greater Boston Area

Eds

Account Manager/Business Analyst

Jan 1998Apr 2005 · 7 yrs 3 mos

Electronic data systems

Acct Mgr/GTO/BA

Jan 1998Jan 2005 · 7 yrs · Greater Boston Area

At&t wireless

Program Facilitator

Jan 1995Jan 1998 · 3 yrs · Kirkland, WA

Mccaw communications

Account Manager

Jul 1993Jan 1995 · 1 yr 6 mos · Greater Seattle Area

Education

Seattle University

Bachelor of Arts (B.A.)

Jan 1988Jan 1992

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