Laura Mangino

Project Manager

Phoenix, Arizona, United States8 yrs experience

Highly Stable

Key Highlights

Over 5 years of experience in customer support.
Strong focus on process improvement and customer support.
Adept at solving challenges with efficiency and precision.

Stackforce AI infers this person is a SaaS-focused Project Support Engineer with strong customer relationship management skills.

Contact

Skills

Core Skills

Customer SupportSalesProblem Solving

Other Skills

Software as a Service (SaaS)Process ImprovementNew Business DevelopmentNew Account GenerationCommunicationHuman Resources (HR)SAP Data ServicesLong-Term Business RelationshipsSAP ApplicationsCustomer Driven InnovationBuilding Business RelationshipsNew Hire OrientationsAccount DirectorsTrade Show ManagementBusiness Education

About

STRUCTR Group LLC benefits from a results-oriented Project Support Engineer with a strong focus on process improvement and customer support. Adept at solving challenges with efficiency and precision, their contributions streamline operations and enhance team collaboration. Expertise in identifying gaps and implementing solutions ensures seamless project execution and improved outcomes. With over 5 years of experience in customer support and business development, they are committed to fostering long-term relationships and driving operational growth. Their approach combines adaptability, problem-solving, and collaboration, aligning with organizational goals to deliver impactful results in every endeavor.

Experience

8 yrs

Total Experience

3 yrs 5 mos

Average Tenure

1 yr 1 mo

Current Experience

Structr group llc

Project Support Engineer

May 2025 – Present · 1 yr 1 mo · Phoenix, Arizona, United States · Hybrid

Realty asset advisors southwest, inc.

Project Engineer

May 2025 – Present · 1 yr 1 mo

Seidor usa

Business Development Specialist

Apr 2022 – Jul 2022 · 3 mos · United States

facing challenges with enthusiasm, non-conformists and resolute. While maintaining an open mind, a collaborative spirit, and maximum accessibility.

Customer SupportSalesProblem SolvingSoftware as a Service (SaaS)Process ImprovementNew Business Development

Golden customer care®

Customer Care Representative

Oct 2021 – Oct 2021 · 0 mo · Salt Lake County, Utah, United States

Sap

Inside Marketing Representative- Midwest

May 2018 – Oct 2021 · 3 yrs 5 mos · Arizona, United States

SAP is a market leader in enterprise application software, we help you run simple, by streamlining your processes. SAP uses real-time data to predict customer trends across your entire business. Our innovations help customers worldwide.
My role is to help empower companies to design their road-map for success with SAP. I focus on building and maintain a strong customer relationship to help transform the way companies do business.
Outside of SAP I enjoy learning new things, helping others and spending time in nature. In my spare time I am also trying to obtain my master degree in Business.
To learn more about SAP:
Please visit us at http://www.sap.com
Email: Laura.forbes@sap.com

Problem Solving

Televerde

3 roles

Inside Marketing Rep

Dec 2017 – Oct 2021 · 3 yrs 10 mos

Highly motivated business professional, who possess the ability to surpass expectations and adapt in fast paced environments. Experienced at lead generation, marketing, and strategizing with clients to penetrate both net new and target accounts to achieve overall goals quickly.

Marketing Representative

Dec 2017 – Oct 2021 · 3 yrs 10 mos

Sales Development Representative

Jan 2017 – Dec 2017 · 11 mos

Responsible for moving leads through the middle of the sales pipeline, turning market qualified leads into sales qualified leads for the clients. Represented and supported six sales representatives directly.
Generated 500,000 in pipeline
Achieved conversion rate of 31.1%
Hours per deliverable 18.2.

Applebee's neighborhood grill + bar

2 roles

Back of House Trainer

Promoted

Jun 2012 – Aug 2014 · 2 yrs 2 mos

Instructed new employee for various roles in back of the house and kitchen area.
Assisted with effectively communicating all processes set in place by the corporate offices
Educated employees on safety food guidelines

Instructor

Jun 2012 – Aug 2014 · 2 yrs 2 mos

• Instructed new employee for various roles in back of the house and kitchen area. • Assisted with effectively communicating all processes set in place by the corporate offices • Educated employees on safety food guidelines

Sun devil heating and cooling

2 roles

Account Manager/ Marketing

Dec 2011 – Mar 2012 · 3 mos

Managed key commercial and residential accounts
Prepared estimate for all accounts and generated marketing materials
Orchestrated all trade show events
Acquired new accounts

Marketing Account Manager

Dec 2011 – Mar 2012 · 3 mos

• Managed key commercial and residential accounts • Prepared estimate for all accounts and generated marketing materials • Orchestrated all trade show events • Acquired new accounts