Aug 2025 – Present · 10 mos · Chennai, Tamil Nadu, India · Hybrid

• Customer Success and Partnerships are two sides of the same coin — both are about building long-term growth through trust, strategy, and collaboration. As Head of Customer Success & Partnerships at TargetBay, I work with eCommerce brands and Agency partners to create impact that lasts.
• With customers, my goal is simple: make sure they don’t just use our platform — they thrive on it. With partners, my mission is to unlock joint opportunities that help brands succeed across the entire eCommerce ecosystem.
• What I do:
• Lead and scale Customer Success to drive adoption, retention, and revenue growth
• Build strategic partnerships with agencies, platforms, and technology providers (Shopify, BigCommerce, Walmart, TikTok, and more)
• Guide eCommerce brands on email & SMS strategy, deliverability, segmentation, and automation
• Create onboarding, QBR, and feedback systems that deliver measurable results
• Collaborate cross-functionally with Product, Sales, and Marketing to keep customers and partners at the center
• Identify growth opportunities across customer accounts and partner ecosystems
• What drives me:
• Empowering eCommerce brands to grow smarter, faster, and stronger
• Creating win-win partnerships that deliver measurable outcomes
• Building teams, systems, and relationships that scale with impact
• Belief that growth comes from strategy, trust, and continuous improvement
• I work with ambitious brands and partners who want more than just “support” — they want a growth partner who brings clarity, strategy, and results. If that’s you, let’s connect.

Feb 2024 – Present · 2 yrs 4 mos · Chennai, Tamil Nadu, India · Hybrid

• Customer Success isn’t just a department — it’s the engine that powers long-term growth, and I’m proud to be behind the wheel at TargetBay.
• As Head of Customer Success, I work closely with eCommerce brands to go beyond “support” and deliver strategic value that moves the needle. From onboarding to retention, I make sure our customers aren’t just using the platform — they’re growing because of it.
• My focus is simple: turn every customer relationship into a growth story.
• What I do:
• Build scalable onboarding systems that accelerate time-to-value for new customers
• Lead a passionate team of CSMs to ensure high engagement, performance, and accountability
• Collaborate directly with customers on campaign strategy, deliverability, segmentation, and automation
• Identify upsell opportunities and increase retention by delivering continuous, relevant value
• Architect QBRs, feedback loops, and health scoring models that keep customers on the path to success
• Align with Product, Sales, and Marketing to ensure the voice of the customer is always in the room
• What drives me:
• A passion for eCommerce and helping brands grow smarter, not just bigger
• A strong belief that long-term customer relationships are built through trust, results, and real strategy
• A commitment to continuous improvement — every day is a chance to learn, refine, and level up
• I work with brands that are scaling fast and need a partner who can match that pace with clarity, care, and results. If that sounds like you, let’s connect.

Jun 2023 – Feb 2024 · 8 mos · Chennai, Tamil Nadu, India

Aug 2022 – Jun 2023 · 10 mos · Chennai, Tamil Nadu, India · On-site

• Ensuring Seamless Implementation and On-time Delivery of Solutions, while Prioritizing Customer Satisfaction and Success.

Apr 2021 – Aug 2022 · 1 yr 4 mos · Bengaluru, Karnataka, India · Remote

• Experienced Account Manager at AppViewX | Building Long-lasting Relationships with Clients, Driving Revenue Growth, and Delivering Exceptional Customer Service to Ensure Client Success and Satisfaction.

Oct 2018 – Nov 2019 · 1 yr 1 mo · Bengaluru Area, India · On-site

• Seasoned sales professional with a successful track record as a Manager - Sales (North America) at Tracxn. During my time with the company, I led a high-performing sales team and effectively managed the sales process across the North American region. Utilizing my expertise in identifying and nurturing key accounts, I consistently exceeded sales targets and contributed to the company's growth. Collaborating with cross-functional teams, I developed and executed strategic sales plans to drive revenue and expand market share. Committed to delivering exceptional customer service and fostering long-term client relationships.

Aug 2017 – Apr 2018 · 8 mos · Chennai Area, India · On-site

• Proven leader and customer experience expert with a successful tenure as a Manager/Senior Manager - Sales & Customer Experience at RippleCare, a division of SolvEdge Inc. During my time with the company, I spearheaded the sales and customer experience strategy, driving revenue growth and ensuring exceptional customer satisfaction. Through my leadership, I built and managed a high-performing sales team, implementing effective sales techniques and providing coaching and guidance to achieve targets. I also played a pivotal role in enhancing the overall customer experience, streamlining processes, and implementing customer-centric initiatives. Committed to delivering top-notch service and building strong, long-lasting customer relationships.

Apr 2015 – Jul 2017 · 2 yrs 3 mos

Mar 2013 – Apr 2015 · 2 yrs 1 mo

Apr 2011 – Feb 2013 · 1 yr 10 mos

• UniqTech is a leading IT firm with offices in Anna Nagar, Chennai, India a talented workforce that takes up challenges with extreme diligence and passion. UniqTech's team consists of experienced professionals who come from diverse backgrounds.
• UniqTech Solutions is currently known as Actinsoft and is backed by SecurePeopleBase Inc. which is located in New Jersey, USA for the past 9 years. is a global management consulting & technology solutions provider, leading Integrator and managed hosting provider of enterprise applications. Committed to delivering innovative and effective IT solutions, we help our clients reach the pinnacle of success. With deep expertise, broad global resources and a proven track record, we help mobilize the right people, their skills and resources to help clients improve their performance.

Dec 2008 – Apr 2011 · 2 yrs 4 mos · NSIC Building, Ekkatuthangal, Chennai

Jun 2006 – Jun 2008 · 2 yrs · Chennai Area, India