Apr 2021 – Mar 2023 · 1 yr 11 mos

• As an ATS Line haul manager, I worked to continuously improve service levels, capacities, and costs of the West node operations of Amazon India to ensure delivery promises to the customers, cost and reliability metrics were met and improved (both Inbound and Outbound); I worked to manage Line haul carrier performance and analyze existing versus required capacity, especially to support peak; my role involved market research, requesting information and quotations, and sourcing new carriers where the existing carrier pool is insufficient/poor performing. Additionally, I worked with stakeholders in FC, MM and LM as well as Line Haul Providers.

Jun 2020 – Apr 2021 · 10 mos

• Joined Amazon as a Team lead in ATSPL in Bombay. Responsible for Amazon transporting across for Cities (Bombay and Pune). Looked after various metrics and worked with Internal and external stakeholder. Developed network by improving speed and smooth flow of operations.

Jun 2018 – Jun 2020 · 2 yrs · Gurgaon, Haryana, India

• I Joined this company as a Team lead. KPI is to provide solutions to ease logistical challenges.
• Handling Shipments of E com giants as POC for middle mile operations:
• Brands like:
• 1. Amazon
• 2. Myntra
• 3. Flipkart
• 4. IKEA
• 5. XIAOMI
• Managing a team of 6-10 employees along with maintaining the team metrics.
• Daily transactional query/complaint monitoring.
• Productivity and improvement
•  Partner Management
•  Capacity planning and forecasting
•  End to end resolution
•  Audits to improve processes and reduce Complaints.
•  Ongoing Feedback and VOC on process improvement.
•  Escalation analysis and improvements
•  100% usage of empowerment matrix / data , use escalation matrix to resolve customer complaints
•  Employee Engagement and Satisfaction
•  CSAT Target achievement and delivery of actions to improve service
•  Increase customer satisfaction by understanding business needs and providing additional solutions and resources.
•  Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Apr 2017 – Apr 2018 · 1 yr · Gurugram, Haryana, India

• I worked with Magicpin(Samast Technologies Private Limited and responsible for Business Merchants Acquisition on the Magic Pin marketing Platform. Increasing business but doing Direct sales and after sales services and ensuring high NPS and Customer Satisfaction. Exploring markets in different industries (i.e. F&B, Lifestyle, Grocery, Salons) and developed a diversity in the business and services.

Apr 2016 – Jun 2016 · 2 mos · Guragon

• Worked on an B2B online portal
• Core responsibility is to generate database of authorised dealers to approach them and influence then to get themselves registered on the website.

Jul 2015 – Jul 2017 · 2 yrs · Greater Delhi Area