Jun 2018 – Feb 2022 · 3 yrs 8 mos · Gurugram, Haryana, India

• Responsible for managing Global Delivery Operations at Xebia for our customer base spread across different parts of the world including India, South Africa, Europe and North Americas
• Since 2018, responsible for expanding Xebia’s practice across North Americas, right from setting up its new software development studio in Atlanta, GA to expanding its presence in Mexico and Canada region
• Played key role in streamlining Americas operations, including End to end delivery, P&L, recruitment, finance, PMO and HR
• Primarily responsible for evaluating right technology evangelists across top skills like Cloud and DevOps, Full stack development, Quality Assurance, Big Data, AI & ML, Agile, Salesforce and SAP
• Primary point of contact for delivery and operations for the marquee customer base in Americas
• Responsible for managing multi-million dollar annual revenue for Americas region and still growing
• Innovative problem solver and on the ground team member
• Managed large portfolio of customer base in US and India spread across retail, e-commerce, banking, travel and education domain with ARR of $45 MN

Jul 2016 – Jun 2018 · 1 yr 11 mos

• Manage development and maintenance projects for one of the biggest US airline and Hotel with annual revenue of more than $6 mn.
• Involved in recruiting project staff, detailed project planning and control, requirement analysis, estimations and POCs, recording and managing project issues and escalations, resolving cross functional issues, managing project scope and change control, monitoring project progress and performance, prepare business dashboards, managing team's training within budget, look after senior management review meetings, control revenue leakage, employee retention and career planning.
• Also actively involved in TPF CoE and RFI/RFPs from across the globe
• Did IT consulting for major airlines and hotels like Delta Airlines, United Airlines, Turkish Airlines, Emirates, Garuda Indonesia, and Marriott among many others.

Jun 2014 – Jun 2016 · 2 yrs

• Responsible for handling the entire zTPF migration programme for Deltamatic RES and OSS from offshore, leading a team of 50+ programmers and achieving the entire RES migration in record time of 18months and OSS migration in 10months with 99.9% success rate and zero application downtime post migration

Jan 2013 – Jun 2014 · 1 yr 5 mos

• Team leader responsible for providing zTPF application development and support to Travelport and Delta Air Lines

Apr 2012 – Jan 2013 · 9 mos · Atlanta Metropolitan Area

• Provide Technical Business Analysis support for delta.com in their .com revamp. Worked extensively in .com domain with TPF as backend.
• Majorly responsible for handling Adobe’s Test and Target system for creation of global marketing campaigns. Also, leveraged Omniture system to determine success of campaigns.

Oct 2009 – Mar 2012 · 2 yrs 5 mos · Denver Metropolitan Area

• Worked with United Airlines to support their mainframe product involving interaction with .com environment.
• Played a key role in onboarding United’s new partner airlines on Star Alliance.

Jun 2008 – Oct 2009 · 1 yr 4 mos · Gurgaon, India

• IGT’s flag bearer for IGT-IBM strategic partnership that started in 2008. Majorly responsible for providing end to end technical, business and test management support to American Express for the development and upgradation of their mainframe application.

Sep 2004 – Jun 2008 · 3 yrs 9 mos · Gurugram, Haryana, India

• Responsible for end to end development and deployment of various innovative products developed by Travelport in the TPF world