Oct 2024 – Jul 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

• Summary: Directed multi-city strategic expansion initiatives, overseeing the end-to-end MFC rollout process and aligning execution with aggressive business growth objectives within the Quick Commerce sector.
• Directed strategic, multi-city expansion initiatives for the Q-Commerce network, driving market penetration.
• Optimized market analysis and location viability using performance/demand forecasting models, reducing site selection time by 15%.
• Guaranteed standardized, on-time Micro-Fulfillment Center (MFC) launches by rigorously enforcing operational and brand quality standards.

Jan 2023 – Sep 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Summary: Oversaw end-to-end city-wide Q-Commerce P&L operations, leading a large workforce and pioneering cost-reduction models and automation strategies.
• Oversaw end-to-end city-wide Q-Commerce P&L operations, leading a large-scale workforce of 1,500+ employees and 145 managers.
• Pioneered and implemented cost-effective workforce models (RMP/Part-Time), achieving a direct 20% reduction in manpower cost per order.
• Drove a 45% increase in overall operational efficiency by strategically deploying automation technologies.

Jul 2022 – Jan 2023 · 6 mos · Bengaluru, Karnataka, India · On-site

• Descriptions:
• As Assistant General Manager at Arzooo, a B2B retail technology platform, I was responsible for optimizing operational efficiency, enhancing team effectiveness, and driving strategic initiatives to improve customer experience and reduce operational costs.
• Achievements:
• Enhanced warehouse productivity through automation and layout redesign.
• Improved service levels via structured SOPs and performance metrics.
• Achieved 25% throughput increase within three months of process optimization.

Jun 2019 – Jul 2022 · 3 yrs 1 mo · Hyderabad, Telangana, India · On-site

• Descriptions:
• As Manager II at Flipkart, a leading e-commerce marketplace, I led operations for Flipkart's largest mother hub, managing a high-volume, fast-paced environment to drive efficiency, optimize costs, and ensure peak performance.
• Achievements:
• Managed Flipkart’s largest mother hub (2.75 lakh sq. ft.) with ₹1000 crore throughput.
• Led operations handling 1 million packages/day.
• Implemented multi-storage automation reducing cost per shipment by 15%.
• Built KPI-driven dashboards for real-time performance tracking.

Jul 2015 – May 2019 · 3 yrs 10 mos · Bengaluru Area, India · On-site

• Descriptions:
• As Operations Manager at Amazon, the world's largest e-commerce company, I was responsible for driving operational efficiency, ensuring compliance, and managing inventory and supply chain to support high-volume operations and scalability.
• Achievements:
• Executed automation projects like Sort-Slide & Auto Sorter to enhance dispatch efficiency.
• Achieved 30% improvement in turnaround time through lean methodologies.
• Maintained 99.9% safety and compliance standards.

Mar 2011 – Jul 2015 · 4 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• Descriptions:
• As CHAMPS Recognition Specialist at Yum! Brands, one of the world's largest restaurant companies, I led food safety audits, enhanced restaurant performance through training, and standardized processes to ensure compliance and customer satisfaction across multiple restaurant locations.
• Achievements:
• . Conducted food safety and compliance audits across 75+ restaurant locations, ensuring adherence to regulatory standards.
• . Delivered targeted training and coaching programs to boost restaurant performance and team capability
• . Standardized operational procedures in line with FSSAI guidelines to ensure consistency and compliance.
• . Identified customer service gaps and implemented initiatives to enhance satisfaction and overall dining experience.
• . Led quality control efforts to elevate operational excellence across multiple outlets.

Feb 2006 – Mar 2011 · 5 yrs 1 mo · Bengaluru Area, India · On-site

• Descriptions:
• As Store Manager at Nike, a global leader in athletic footwear and apparel, I managed a high-volume retail store, driving sales growth, optimizing inventory, and developing high-performing teams to enhance customer experience and achieve operational excellence.
• Achievements:
• Oversaw operations of a high-volume 2,000 sq. ft. retail store, consistently driving strong sales and revenue growth.
• Managed merchandising and inventory planning to align with seasonal trends and customer demand.
• Developed and implemented initiatives that enhanced customer engagement and boosted retention.
• Recruited, trained, and led high-performing retail teams focused on service excellence and sales effectiveness.
• Controlled operational costs through efficient resource management without compromising service quality.

Jun 2003 – Feb 2006 · 2 yrs 8 mos · Bangalore Area, India · On-site

• Descriptions:
• As Customer Service Supervisor at Foodworld Supermarkets Limited, a regional grocery chain, I managed FMCG category sales, implemented loss prevention strategies, and enhanced customer experience to drive sales growth and operational efficiency.
• Achievements:
• Managed FMCG category sales and inventory, contributing to consistent category growth.
• Implemented effective loss prevention measures to reduce shrinkage and improve profitability.
• Delivered top-tier customer service, setting standards for store-level engagement and satisfaction.
• Oversaw stock and order management to ensure product availability and operational efficiency.
• Enhanced in-store experience through strategic visual merchandising and layout optimization.