Jun 2025 – Sep 2025 · 3 mos

Jun 2023 – May 2025 · 1 yr 11 mos · Palo Alto, California, United States · On-site

• Building Amazon Rufus, a new generative AI-powered conversational shopping experience.
• https://www.aboutamazon.com/news/retail/amazon-rufus
• Spearheaded the delivery of tools, and mechanisms to accelerate the deployment of LLM improvements to customers
• Architected and implemented LLM Training Data Infrastructure, encompassing data cleaning, deduplication, indexing, prompt engineering, and multi-modality support
• Developed an internal tool managing large pre-training datasets (2T+ tokens), enhancing data organization and accessibility across functional sub-teams, which improved collaboration and reduced data retrieval time by 40%.
• Created an SDK enabling scientists to seamlessly integrate with the Data Catalog from Jupyter notebooks, significantly improving LLM deployment velocity by 35%

Jun 2019 – Feb 2022 · 2 yrs 8 mos · On-site

• Unified the customer experience for Delivery and Service order types, resulting in a 95 bps reduction in customer contacts
• Led the development of 'Recurring Services' on Amazon.com, including the implementation of self-service features that reduced Customer Service Contacts by 40% for Recurring orders
• Led the design, development, and rollout of ‘Warranty services’ which reduced customer friction in accessing warranty and insurance covered repairs for products purchased on the Retail website
• Mentored three 6-month interns, successfully converting two to a full-time position
• Resolved 300+ issues and bugs as part of on-call rotation, serving as the subject matter expert for ‘Warranty’ and ‘Recurring Services’ business verticals

Jul 2017 – Jun 2019 · 1 yr 11 mos · On-site

• Designed and implemented surfacing of scheduled appointment dates for 3P Self-Delivered Local orders across multiple platform pages
• Spearheaded the design and development of multi-language support in buyer transactional notifications
• Owned weekly tracking of org-level Operational Excellence goals and represented the team in review meetings

Jan 2017 – Jun 2017 · 5 mos · On-site

• Developed a new self-service page on the Amazon Retail website for managing service orders.
• Integrated the page with existing backend APIs.

Feb 2022 – Jun 2023 · 1 yr 4 mos · Boston, Massachusetts, United States · Remote

• Led a team of 4 engineers in designing and implementing an audit trail system for a Project Management application supporting Amazon Robotics technology deployments
• Collaborated closely with product managers to translate customer needs into effective solutions for Amazon Robotics deployment engineers
• Presented the team’s product to company leadership, successfully securing project funding for MLP features
• Conducted code reviews and provided constructive feedback to ensure high code quality standards
• Resolved 100+ issues and bugs as part of on-call rotation, serving as the first point of contact for the client teams

Jun 2016 – Jul 2016 · 1 mo · Bangalore · On-site

• Worked on Multiple Saliency Region Detection in an image; used BING++ algorithm (by Z. Zhang)

Jun 2015 – Jul 2015 · 1 mo · Mohali · On-site

• Designed and implemented a Floating Point Arithmetic Unit in VHDL.