Apr 2022 – Dec 2025 · 3 yrs 8 mos · Bulgaria

• Manage the full project lifecycle from pre-sales activities to post-project support
• Manage relations and communication with customers and partners
• Oversee the implementation and support of projects, tasks, and activities
• Lead project planning and execution from initiation to closure
• Define project scope and deliverables
• Monitor ongoing projects and task deliverables and report progress to stakeholders
• Ensure all projects and tasks progress as planned
• Maintain a backlog of tasks
• Prepare project documentation
• Track budgets and ensure proper invoicing to the client

Feb 2021 – Apr 2022 · 1 yr 2 mos · Sofia, Sofia City, Bulgaria

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives;
• Coordinate and delegate cross-project initiatives;
• Identify key requirements needed from internal and external teams;
• Manage budget for projects and be accountable for delivering against established business goals/objectives;
• Identify risks and opportunities across multiple projects within the department;
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

Apr 2019 – Feb 2021 · 1 yr 10 mos · Bulgaria

• Ensure that projects are delivered on-time, within scope and within budget
• Build and manage relationship with clients, stakeholders and partners
• Coordinate internal and external resources for the flawless execution of the project
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Measure and track project performance
• Manage escalations, changes and risks
• Create and maintain comprehensive project documentation
• Delegate project tasks
• Develop spreadsheets, diagrams and process maps to document needs

Oct 2017 – Jan 2019 · 1 yr 3 mos

• People management, coaching and development;
• Stakeholder management;
• Budgeting and FTE compensation and commission plans;
• Agile projects implementation;
• Process automation – macros and robotics (achievement of 10% yearly savings target);
• Sales target calculation and allocation, client pricing structures, terms and conditions, vendor bid management;
• Pipeline and forecast management, sales, customer and partner satisfaction strategy management;
• Business intelligence and analytics.

Jan 2016 – Oct 2017 · 1 yr 9 mos

• People management, coaching and development;
• Stakeholder management;
• Agile projects implementation;
• Sales target calculation and allocation, commission plan management, client pricing structures, terms and conditions, vendor bid management;
• Pipeline and forecast management;
• Sales, customer and partner satisfaction strategy management;
• Key account management (TOP 3 SMB clients);
• Business Intelligence and analytics and business reviews.

Mar 2014 – Dec 2015 · 1 yr 9 mos

• Selling and Customer Support - inbound and outbound call management; active communication with customers; constant search for selling opportunities; query management; coordination of appropriate company and vendor programs; meeting and exceeding customer expectations;
• Order Management and Administrative Tasks – submission of orders into the system; electronic order management; CRM account profile update;
• Training – preparation and conduct of product and system trainings; maintenance of supporting materials.

Apr 2013 – Mar 2014 · 11 mos · Sofia, Bulgaria

• ▪ Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• ▪ Prepares marketing reports by collecting, analyzing, and summarizing sales data.
• ▪ Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• ▪ Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• ▪ Plans meetings and trade shows; developing schedules and assignments; coordinating mailing lists.

May 2011 – Jul 2011 · 2 mos · Sofia, Bulgaria

• Gather story ideas and help with the production of news stories;
• Fact check, proofread, format, and edit;
• Research stories and show guests;
• Administrative tasks.

Dec 2009 – Jan 2010 · 1 mo · Ruse, Bulgaria

• Research on industries and companies;
• Create and update company profiles;
• Gain understanding on the comps - EBITDA ratio, Price/Earnings ration, etc.;
• 4. Benchmark specific operational or financial metric across competitors;
• 5. Administration tasks.

Sep 2009 – May 2012 · 2 yrs 8 mos · Blagoevgrad, Bulgaria

• Assistance to students in the process of becoming more confident and effective writers;
• Close work with students of all levels of writing and disciplines on a variety of assignments and projects (reports, research papers, theses, resumes, etc.);
• Idea generation sessions;
• Preparation and conduct of presentations.