Aug 2021 – Jul 2023 · 1 yr 11 mos

• Work with the business users and capture business requirements.
• End to end project management - Ability to manage multiple
• Projects.
• Drive business insights for leadership, leveraging data and analysis
• from firm systems while identifying trends, patterns, and focus areas.
• Collaborate with stakeholders, client teams and other functional
• teams globally to understand business problems and conceptualize,
• design and execute solutions using various data sources and analytical
• approach.
• Provided strategic consultation, actionable insights and
• recommendations to organizational leaders and management on the
• supported services.
• Own and manage relevant reports and dashboards, working with
• multiple areas and levels to provide solutions to client needs.
• Leverage a combination of multiple approaches for project
• execution, including internal assets, third-party and open-source
• solutions to create unique methods of delivery.
• Identify areas to increase efficiency of operations and support via
• optimization of existing tools and through automation.

Jun 2016 – Aug 2021 · 5 yrs 2 mos · Gurgaon, India

• Lead project management activities, including defining work flows,
• defining business, functional, and technical requirements documents,
• detailed project planning, process and data mapping, defining key
• risks, testing, status monitoring, problem tracking and resolution, and
• managing stakeholder engagement and deliverable development.
• Actively collaborated with stakeholders and internal business units to
• understand the requirements and deliver projects efficiently.
• Have efficiently delivered end-to-end IT & digital transformation
• projects.
• Prepare RAID, RACI, Requirement Traceability Matrix & BRDs for the
• support team throughout the project life cycle.
• Provides documentation for project review meetings, attends project
• review meetings/other project meetings as needed.
• Work with product team to develop and upgrade products as per
• clients’ requirements.
• Plan project progress, sub goals, milestones, time and resource
• planning.
• Critically think about solutions to problems, strategies and outputs
• using fact based quantitative analysis.
• Developing interactive dashboards using tableau & excel.
• Creating data visualization reports to reflect client specific KPIs.

Dec 2014 – Jun 2016 · 1 yr 6 mos · Gurgaon, India

• Work on incident/problem tickets and providing root cause analysis for frequently occurring issues. Root Cause analysis for problems encountered in the past and present providing a permanent fix to the same.
• Responsibility for Installing, Configuring, Administering and Troubleshooting the software programs.in end user's system.
• Change Request and Incident queue monitoring to manage client requests and queries
• Updating all associated activity logs on incidents including updates, ticket suspension, completion and closure.
• Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, VOIP and more.
• Creating/modifying users and groups, password administration and security management.
• Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues
• Interacting with end users to provide and process information in response to inquiries, concerns and requests.
• Identifying and escalating priority issues as per client specifications.
• Working on critical request changes of the application and make sure it will not affect SLA.

Jun 2011 – Aug 2011 · 2 mos · New Delhi Area, India

• Successfully completed my 8 weeks training project on Power management systems at Zamil Industries ,New Delhi.