Aug 2024 – Dec 2025 · 1 yr 4 mos · Hyderabad, Telangana, India · Remote

• ✅ 𝗕𝗕𝗦𝗜 (𝗕𝗮𝗿𝗿𝗲𝘁𝘁 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀, 𝗜𝗻𝗰.) — 𝗺𝘆𝗕𝗕𝗦𝗜 𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 (𝗣𝗘𝗢 𝗣𝗮𝘆𝗿𝗼𝗹𝗹/𝗛𝗥)
• 𝗔𝗜-𝗙𝗶𝗿𝘀𝘁 𝗦𝗲𝗻𝗶𝗼𝗿 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱 / 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁
• Modernized a multi-module payroll/HR ecosystem into cloud-native microservices supporting HR/benefits/compliance workflows.
• Built domain-aligned services using .NET Core + Python (Django/FastAPI) and UIs using Angular + React, backed by SQL Server.
• Implemented Docker standardization and Azure DevOps CI/CD; deployed on Azure with observability and secrets management.
• Delivered GarnishEdge (wage garnishment automation) and integrated OpenAI LLM workflows (summarization/extraction) with production guardrails; used Copilot/Cursor to accelerate delivery with CI-backed quality.

Jan 2024 – Dec 2025 · 1 yr 11 mos · Hyderabad, Telangana, India · Remote

• ✅ 𝗖𝗼𝗘 (𝗖𝗲𝗻𝘁𝗲𝗿 𝗼𝗳 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲) — 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗧𝗲𝗮𝗺
• ⚙️ 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁
• Delivered AI-first rapid MVPs (𝙈𝙑𝙋 → 𝙙𝙚𝙢𝙤 → 𝙎𝙤𝙒 𝙨𝙞𝙜𝙣-𝙤𝙛𝙛 → 𝙝𝙖𝙣𝙙𝙤𝙫𝙚𝙧) across client-facing and internal initiatives.
• Built agentic/RAG solutions with tool-calling + human-in-the-loop validation for reliability and auditability.
• Created reusable accelerators (templates, playbooks, CI quality gates) to standardize delivery across teams.
• 𝙆𝙚𝙮 𝙞𝙣𝙞𝙩𝙞𝙖𝙩𝙞𝙫𝙚𝙨: AI Incident Triage Agent, Document Intake & Validation Agent (OCR+LLM), AI Delivery Toolkit (Copilot/Cursor “golden paths”), AI-assisted test automation & release confidence, Agentic automation accelerator.

Aug 2021 – Aug 2025 · 4 yrs · Hyderabad, Telangana, India · Remote

• ✅ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: 𝗔𝗰𝗰𝗼𝗹𝗮𝗱𝗲 (𝗪𝗲𝗹𝗹𝘀𝗽𝗿𝗶𝗻𝗴 / 𝗳𝗼𝗿𝗺𝗲𝗿𝗹𝘆 𝗦𝗼𝗽𝗵𝗲𝗼𝗻) — 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 & 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺
• 𝗦𝗲𝗻𝗶𝗼𝗿 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱 / 𝗢𝗳𝗳𝘀𝗵𝗼𝗿𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿
• Owned client communication and offshore delivery across Dev/QA/DevOps with Kanban and quarterly release cadence.
• Led release kickoff technical planning; performed architecture + code reviews to enforce scalability and maintainability.
• Managed epics/features in JIRA, ensured acceptance-criteria coverage, and improved release confidence.
• Partnered with DevOps to automate PR build/validation in GitHub; used AI productivity tooling (Copilot/Cursor) to speed refactoring and documentation while preserving quality gates.

Aug 2018 – May 2019 · 9 mos · Austin, Texas, United States · Remote

• Eng.Bootcamp (Remote Camp) Team
• Key Responsibilities:
• 1. Established and launched the Eng.Bootcamp team to train new candidates in Crossover's WSPro culture, ensuring high-quality performance.
• 2. Provided targeted coaching through daily 1-on-1 sessions, utilizing WSPro methodologies to enhance candidate skills.
• 3. Developed automated metric tracking in JIRA and created a Knowledge Base in Confluence to streamline the onboarding process.

Jan 2018 – Jan 2019 · 1 yr · Austin, Texas, United States · Remote

• Eng.UnitTest Team ::
• The Eng.UnitTest Team is dedicated to delivering manual unit tests for software products, achieving over 80% code coverage. This central team processes quarterly orders from various business units and employs standard testing frameworks across all products.
• Quality Improvement (100% FTAR):-
• I consistently achieve 100% FTAR each quarter by:
• 1. Conduct deep dives on rejected pull requests to identify actionable solutions through the 5 WHY methodology.
• 2. Facilitating pair programming meetings with underperformers.
• 3. Performing Time Motion Studies (TMS) to share insights with the team.
• Productivity Improvement (+25% QoQ with 99% FTAR):-
• Key contributions include:
• 1. Enhancing process efficiency by creating a central Knowledge Base in Confluence and transitioning to automated metric tracking in JIRA.
• 2. Delivering targeted, unit-specific coaching based on insights from Gemba Walks and daily check-ins.
• Non-Technical Manager Tasks:-
• My responsibilities also encompass:
• 1. Collaborated across teams to ensure compliance with WSPro and track quality and productivity metrics.
• 2. Monitored quarterly order progress, ensuring timely completion and presenting weekly statistics to management.
• 3. Led automation initiatives for quality, process, and productivity improvements while recruiting top 1% candidates from the marketplace.

Dec 2015 – Jan 2018 · 2 yrs 1 mo · Austin, Texas, United States · Remote

• Key Responsibilities:
• 1. Developed high-quality unit tests for 50+ product codes, achieving over 80% code coverage while using standard frameworks (NUnit, Moq, Mockito) to ensure 100% FTAR quality.
• 2. Rapidly cross-trained in Java to write unit tests for both Java and C# projects.
• 3. Collaborated with Product Chief Architects to create and document build setups for new quarterly project orders, enhancing team productivity.
• 4. Mentored new hires, significantly reducing ramp-up time and consistently achieving top performer status in the Eng.UnitTest team.

Dec 2014 – Sep 2015 · 9 mos · On-site

• McKesson - Configurator Team::
• The Configurator Team developed an ASP.NET MVC web application featuring an XML-based UI that dynamically renders based on provided widget settings. This approach eliminates the need for extensive development cycles by allowing configuration changes through XML, facilitating the configuration of the RA2 web application and storing parameters in its database.
• Key Responsibilities:
• 1. Created a custom library using jQuery and JavaScript to dynamically generate UI controls and events based on client-side actions.
• 2. Managed client communications through emails and calls, ensuring alignment on project requirements.
• 3. Assigned tasks to team members and conducted code review meetings with internal developers and client leads.
• 4. Oversaw the deployment of code changes in the QA environment to initiate testing and resolved open defects within the sprint.
• 5. Provided demonstrations of sprint changes to client business users and ensured comprehensive documentation of updates.
• 6. Recruited top talent while managing team performance, including terminating uncoachable resources.
• 7. Developed and maintained essential project management documents, including Project Plans, Budget Plans, Quality Plans, Change Logs, and Risk Management Plans.

Jan 2013 – Dec 2014 · 1 yr 11 mos · On-site

• Macy's - Salvage Revenue Maximization (SRM) Team
• The SRM Team developed an ASP.NET web application for Macy's Inc., utilizing a SOA architecture and SQL database. The platform facilitates the management of various JIRA tickets, ensuring timely completion within SLA.
• Key Responsibilities:
• 1. Troubleshot client-assigned JIRA tickets, including enhancements, new features, and customer issues.
• 2. Documented root cause analyses (RCA), took necessary actions, and worked towards ticket closure while complying with SLA and quality standards.
• 3. Communicated effectively with clients and the onshore technical team to ensure high-quality ticket resolutions.
• 4. Assigned and tracked JIRA ticket progress for team members, performing quality checks on closed tickets.
• 5. Developed SQL stored procedures, triggers, and functions, and optimized queries during ticket resolution.
• 6. Led the deployment and hosting of the application for new features and code changes.
• 7. Coached the team to provide optimal ticket resolutions and enhance client experience.
• 8. Presented weekly project metrics and automation updates to onshore management.

Jan 2012 – Jan 2013 · 1 yr · On-site

• Total Cost Estimator Team::
• The Total Cost Estimator Team developed an application to retrieve patient information and medical claims in under three seconds through a user interface, interfacing with ReM services for insurance allowables and eligibility estimates.
• Key Responsibilities:
• 1. Maintained various project management documents and ensured process compliance in assigned modules.
• 2. Prepared and submitted status reports to minimize risks and address project escalations.
• 3. Guided team members to enhance technical capabilities and increase productivity.
• 4. Conducted database operations and developed an understanding document for the existing RA2 application.
• 5. Translated business requirements into system specifications.
• 6. Managed daily status updates and conducted weekly meetings with the client.
• 7. Participated in code development, code reviews, and deployment using Team Foundation Server (TFS).

Nov 2009 – Dec 2011 · 2 yrs 1 mo · Visakhapatnam, Andhra Pradesh, India

• Real Estate Management Project:
• It is used to develop a web application which is built for real estate agencies of all sizes. It offers the cutting edge process management, property management, and automation needed for sales agents
• and brokers to win more deals. It can streamline workflows and centralise client data, reducing task duplications and the chaos of daily operations.
• Roles and Responsibilities:
• 1) To take full end-to-end responsibility on the critical modules present in work backlog.
• 2) To mentor 2+ software engineers and assign daily tasks and monitor their progress.
• 3) To ensure various Project Management documents are well versed and maintained.
• 4) To perform code development, the code review process, and deployment using Team Foundation Server (TFS).
• 5) To participate in weekly technical team meetings with Client and document respective new features and code change requests.

Aug 2006 – Jul 2008 · 1 yr 11 mos · Hyderabad, Telangana, India

• ASM – MCoE (Marketing Center of Excellence) Team:
• This is a Microsoft Global Marketing Platform (GMP) application providing 24X7 global support to Microsoft customers. These are used by Microsoft Corporation, Microsoft vendors and Microsoft partners across the world. Under this GMP, we have 16 applications in the production environment. The Production Units was settled in Redmond (USA). The customers will make use of these applications to perform various business activities. Whenever the customer is facing any issue they will escalate to a particular alias. These communications reach the MSE Tool. MSE is a tool which receives all the communications from the customers based on the communication the support analyst will decide the priority (P1, P2, P3 and P4) and resolve the issues within SLA.
• Roles and Responsibilities:
• 1) Handled inbound calls from customers and ensure they receive World-Class customer support experience.
• 2) Effectively interacted with customers through email or by call and guide them to solve their problem on live.
• 3) Troubleshoot Service Requests (S.R’s) raised by Microsoft customers and ensure they are resolved within SLA time.
• 4) Ticket Management - perform Gateway work in the team by assigning S.R’s to co-workers present in current shift.
• 5) Created Knowledge Base articles in Microsoft Sharepoint from every new issue resolved
• 6) Given training to newly joined juniors on the work and basic concepts of SQL Server.
• 7) Supported 10+ various products of Microsoft client.
• Strictly adhere to Process and Documentation guidelines defined by the team (zero assumption + zero ignorance of errors)
• 8) Deep dive on code performance and database issues through various UI Applications
• 9) Provided world-class support to the internal Microsoft employees and customers

Jun 2006 – Jul 2006 · 1 mo · Hyderabad, Telangana, India

• Digital Marketing (PMI) Team:
• It involves creating marketing websites for Philip Morris International client. The websites developed are content manageable. The project has delivered 10 websites across different languages and countries.
• Roles and Responsibilities:
• 1) Understand the basic flow of the entire website and analysing the functionalities
• 2) Write both client-side validations through JavaScript and server-side validations through the C# code.
• 3) Write the code behind for the HTML pages.
• 4) Develop manual unit tests for the project tasks assigned.
• 5) Handle the bugs assigned and production issues in assigned time.
• 6) Prepare the Application Support Documents and documents on the SIR's (System Integration Review) which were resolved.