Mohammed Faizan Mansuri

Digital Marketing Specialist

Mumbai, Maharashtra, India14 yrs 4 mos experience
Highly Stable

Key Highlights

  • Expert in enhancing customer satisfaction and loyalty.
  • Proven track record in team training and management.
  • Passionate about delivering personalized customer experiences.
Stackforce AI infers this person is a Retail Customer Experience Specialist with strong skills in team management and customer satisfaction.

Contact

Skills

Core Skills

Customer ExperienceTeam ManagementTrainingCustomer SatisfactionSales ManagementProblem Solving

Other Skills

Customer LoyaltyCommunicationSales OperationsSales ProcessesRetail SalesCustomer EngagementEnglishStrategyProject ManagementPresentationsResearchLeadership

About

Apple relies on a commitment to excellence in customer loyalty and operational precision. As a Specialist, contributions focus on delivering exceptional customer experiences, maintaining Apple Fixture hygiene, and ensuring store environments reflect the brand's premium standards. Empowering teams through comprehensive training and fostering a culture of collaboration are integral to elevating both team performance and customer satisfaction. Previous experience as Sr iPro at V5 Global Services enhanced expertise in sales management and customer relationship optimization. Driving team confidence and productivity through knowledge-sharing and support has been a consistent focus. Passionate about creating seamless, personalized service experiences, aiming to uphold Apple's values of innovation and quality in every interaction.

Experience

14 yrs 4 mos
Total Experience
4 yrs 6 mos
Average Tenure
10 mos
Current Experience

Apple

Specialist

Jul 2025Present · 10 mos · Mumbai, Maharashtra, India

Customer LoyaltyCustomer ExperienceCustomer SatisfactionTeam ManagementCommunicationProblem Solving

V5 global services private limited.

Sr iPro

Apr 2022Jul 2025 · 3 yrs 3 mos · Mumbai, Maharashtra · On-site

  • My responsibilities include providing comprehensive training to store staff and colleagues, ensuring they have the skills and knowledge to excel in their roles.
  • Creating a positive work environment is essential to me, and I actively foster a culture of collaboration, support, and growth. By boosting confidence within the team, we can achieve higher productivity and satisfaction.
  • One of my key responsibilities is maintaining Apple Fixture hygiene to ensure a clean and inviting store environment for our valued customers. By upholding the highest standards of cleanliness and organization, we create an exceptional shopping experience.
  • I am passionate about delivering personalized service, and I take the time to understand each customer's unique needs and requirements.
  • Through tailor-made demos, I provide comprehensive product information and demonstrations that address their specific interests, resulting in enhanced customer satisfaction.
  • I am dedicated to ensuring that our stocks are updated and maintained at all times. By closely monitoring inventory levels, coordinating with suppliers, and implementing effective stock management systems, I guarantee that our customers have access to the products they desire.
  • One of my crucial responsibilities is to keep all demos connected with Apple DCOTA (Demo
  • Content Over The Air). By establishing and maintaining seamless connections between demos and Apple DCOTA. We ensure a smooth and synchronized experience for our customers.
  • One of my key responsibilities is to upload sales data on the OnePulse app. By diligently inputting accurate and up-to-date sales information, we ensure seamless tracking and reporting of our team's performance.
CommunicationProblem SolvingTrainingCustomer SatisfactionCustomer ExperienceSales Management

Manpowergroup

iPro

Sep 2012Mar 2022 · 9 yrs 6 mos · Mumbai, Maharashtra, India · On-site

Aircel

Sales Executive

Nov 2011Aug 2012 · 9 mos · Mumbai, Maharashtra, India

Education

Dr. Babasaheb Ambedkar Marathwada University, Aurangabad

Bachelor of Commerce - BCom

Jun 2012Jun 2014

Wardha Educational Institute , Mumbai

HSC — HSC

Jan 2010Jan 2011

Sir J J Fort Boys High School

SSC — SSC

Jan 2008Jan 2009

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