Mohd sahajad Khan

Operations Associate

Gurugram, Haryana, India5 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Led operations for 1925+ stores across India and internationally.
Achieved a 98% logistics delivery success rate.
Improved customer satisfaction metrics significantly.

Stackforce AI infers this person is a Retail Operations and Logistics Management expert with a strong focus on E-Commerce.

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Skills

Core Skills

Operations ManagementProgram ManagementLogistics ManagementInventory Management

Other Skills

Operation managementFleet ManagementVendor ManagementCustomer ExperienceData AnalyticsSpreadsheetsEnterprise Resource Planning (ERP)Logistics OperationsLast MileNetwork OperationsReverse and Repair OperationsProcess Improvement and AutomationFinancial ReconciliationTeam BuildingLeadership

About

Operations & Program Management leader with 8+ years of experience across Supply Chain, Logistics, Warehouse, Fleet, and Omni-channel Retail Operations, managing large-scale networks in India and international markets. Currently working as Assistant Manager – Operations / Program Lead at Lenskart, leading Decentralized Fitting operations across 1925+ offline stores (COCO & FOFO) in India and 45+ international stores (Saudi Arabia, Dubai, Thailand), supported by 50+ fitting centers. I directly manage a 13-member team, report to the AGM & Supply Chain Head, and contribute to ~20% of overall business revenue. I own end-to-end operations from sales to last-mile delivery, including fleet & vendor management, KPI governance, NDD expansion, inventory optimization (last-piece & lens-only journeys), CX excellence, and financial reconciliation. Known for scaling operations, reducing delivery TAT, improving NPS, and driving data-led operational excellence in fast-paced, high-growth environments.

Experience

5 yrs 3 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 3 mos

Current Experience

Lenskart.com

Assistant Manager

Mar 2024 – Present · 2 yrs 3 mos · Delhi, India · On-site

Assistant Manager – Operations / Program Lead
Lenskart Solutions Pvt. Ltd. | Apr 2024 – Present
Own end-to-end program management for decentralized fitting across 1925+ India stores and 45+ international stores
Manage 50 fitting centers (India) and 4 international centers ensuring SLA & TAT adherence
Lead a 13-member team, handling performance, KPIs, and capability building
Drive ~20% revenue contribution through decentralized operations
Manage fleet, vendors (India & international), inventory flow, and last-mile delivery
Own CX governance including NPS, CEO escalations, social media & on-floor escalations
Partner with Tech, Finance, Supply Chain & Customer Support for process & automation initiatives
Impact:
Orders scaled 1.5L → 3.7L+ per month
Stores expanded 1530 → 1925+
P99 TAT: 7.9 → 4.8 days
P100 TAT: 18 → 9 days
NDD: 10% → 87%
EDD breaches: 6.5% → 2.3%
QC failures: 0.45% → 0.23%
NPS: 78% → 84%

Operation managementProgram ManagementFleet ManagementVendor ManagementCustomer ExperienceData Analytics+1

Luxury personified

Assistant Manager

Jun 2021 – Mar 2023 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Assistant Manager – Logistics Operations
overseeing the logistics operations pan India and coordinating with cross organisation teams for timely inbounds and receiving and invoicing.
coordinating with the different logistics partners for timely delivery.
working on different modes of business Modern/ Gernal Trades.
End to End Return Management, Initiation of Reverse pickup B2B&D2C, Return intake, quality check.
Claim submission on Amazon and Flipkart and other e-commerce platform.
Managing inventory of luxury high end products nearly 100cr approx at a time.
Impact
Process development and improvement.
logistics delivery improved to 98% success rate.
Logistics vendor invoicing reconciliation is simplified, and click the CN for 2 lakh. in FY22-23
Return claim percentage is improved to 96%
Return pendency drops from 8cr to 10lakh in financial year.