Monalisha Debnath

Business Development Executive

Bengaluru, Karnataka, India3 yrs 3 mos experience

Key Highlights

  • Increased customer retention by over 25%.
  • Proficient in utilizing LinkedIn for targeted lead generation.
  • Exceptional interpersonal skills in client engagement.
Stackforce AI infers this person is a B2B Sales and Account Management professional with a focus on customer retention strategies.

Contact

Skills

Core Skills

Account ManagementCustomer RetentionBusiness DevelopmentCustomer Relationship Management (crm)Sales OperationsTeam Leadership

Other Skills

Customer SatisfactionInside SalesUpselling & Cross SellingWorkload PrioritizationActive ListeningOperations ManagementTeam ManagementDirect SalesCold CallingInbound Lead GenerationB2C SalesB2B SalesLeadsquaredLinkedin Lead generationCustomer Interaction

About

As a Key Account Manager at KnowledgeHut upGrad, I managed and nurtured client accounts in the US and Canada, ensuring satisfaction and fostering strong, lasting relationships. I increased customer retention by over 25% through strategic upselling and personalized customer engagement, using LinkedIn for targeted lead generation and data analysis. I have a Bachelor of Technology degree in Computer Science and Engineering from Tripura Institute of Technology, where I published a paper on Detection of Early Breast Cancer using A-Priori Rule Mining and Machine Learning Approaches. I have a passion for learning and innovation, and I enjoy applying my skills and knowledge to solve real-world problems and create value for customers and stakeholders.

Experience

3 yrs 3 mos
Total Experience
7 mos
Average Tenure
--
Current Experience

Dell technologies

2 roles

Account Executive

Nov 2024Jan 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

  • 1. Develop a comprehensive understanding of customer business needs and solution requirements.
  • 2. Drive growth and maximize the share of spending across Dell Technologies’ portfolio, including computing systems, servers, storage, networking, software, security, and managed services.
  • 3. Manage accounts by leading account planning, sales forecasting, and aligning cross-functional teams to ensure organizational coherence.
  • 4. Engage directly with key decision-makers at client facilities to drive business outcomes.
  • 5. Provide strategic sales leadership on complex, high-value opportunities, guiding teams and influencing key decisions.

Account Manager

Feb 2024Oct 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

  • 1. Conducted in-depth assessments of customer systems, infrastructure, and business needs to provide tailored solutions.
  • 2. Collaborated with Sales, Presales, and customer teams to understand pain points and translate them into actionable technical proposals.
  • 3. Designed and presented customized solutions, addressing customer concerns and positioning as a trusted technical advisor.
  • 4. Delivered timely technical expertise, ensuring high-quality project execution and producing accurate quotations aligned with customer requirements.

Knowledgehut upgrad

Key Account manager - Program Advisor | United States & Canada

May 2023Jan 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

  • 1. Proven ability to effectively manage client accounts, ensuring satisfaction and fostering strong, lasting relationships.
  • 2. Exceptional interpersonal skills demonstrated through positive and engaging interactions with customers, addressing their needs promptly.
  • 3. Exceptional interpersonal skills demonstrated through positive and engaging interactions with customers, addressing their needs promptly.
  • 4. Successfully increased customer retention by over 10% through strategic upselling and personalized customer engagement.
  • 5. Proficient in utilizing LinkedIn for targeted lead generation, employing strategic approaches to expand the network and capture valuable leads.
  • 6.. Expertise in utilizing Leadsquared for comprehensive lead management, and streamlining processes to enhance efficiency and conversion rates.
Customer SatisfactionInside SalesAccount ManagementCustomer Retention

Vintrus

Business Development Manager

Oct 2022Apr 2023 · 6 mos · Bengaluru, Karnataka, India

  • 1. Effectively supervised 30-50 team members, ensuring seamless operations and fostering cohesion.
  • 2. Led monthly hiring, successfully onboarding new talent for optimal staffing and organizational growth.
  • 3. Analyzed market trends, interpreted complex datasets, and simulated tests for effective solutions to business challenges.
  • 4. Investigated market dynamics, industry landscapes, and competitor activities to craft impactful sales and marketing strategies, generating profitable revenue streams.
  • 5. Orchestrated team-building, practiced efficient time management, and judiciously assigned responsibilities for overall business and team well-being.
  • 6. Managed team engagement and expenses within financial budgets, ensuring prudent resource use.
  • 7. Cultivated relationships with diverse client companies, fostering meaningful business connections for collaboration and opportunities.
  • 8. Oversaw operations and post-sales management, implementing strategies for enhanced business efficiency and customer satisfaction.
  • 9. RETDIN, an HRMS inbuilt product, proved indispensable for 7-8 client companies, contributing to additional revenue through successful B2B deals. Its tailored solutions in human resource management solidify its reputation as an efficient software in the business-to-business market.
  • 10. Additionally, to balance company revenue, we operated a hiring platform with a team of nearly 10 HR professionals recruiting candidates and assigning them to client companies monthly.
Customer SatisfactionWorkload PrioritizationBusiness DevelopmentCustomer Relationship Management (CRM)

Simplilearn

Senior Inside Sales Specialist

Nov 2021Sep 2022 · 10 mos · Bangalore Urban, Karnataka, India

  • 1. Analyzed and understood clients' requirements, providing effective counseling to address their needs.
  • 2. Successfully closed sales deals based on comprehensive assessments of clients' requirements, ensuring satisfaction and alignment with their objectives.
  • 3. Maintained strong and lasting customer relationships through proactive communication and support.
  • 4. Spearheaded marketing initiatives and lead generation strategies to expand the client base and enhance brand visibility.
  • 5. Played a pivotal role in guiding the team to achieve and exceed sales targets through collaborative efforts and strategic planning.
  • 6. Utilized Salesforce.com for efficient customer relationship management, data analysis, and streamlined sales processes.
  • 7. Drove revenue growth through effective referral lead generation strategies, expanding the client base and maximizing business opportunities
Inside SalesActive ListeningSales OperationsCustomer Relationship Management (CRM)

Verzeo

3 roles

Team Leader

Promoted

Apr 2021Nov 2021 · 7 mos · On-site

  • 1. Proficient in effectively managing a team of approximately 10 members, providing guidance and support to optimize their performance for successful revenue generation.
  • 2. Demonstrated expertise in lead generation, employing strategic approaches to identify and cultivate potential opportunities for business growth.
  • Adept at balancing individual and team targets, ensuring that both personal and collective objectives are met through strategic planning and efficient execution.
  • 3. Experienced in B2B sales, with a proven ability to connect with universities and establish meaningful partnerships, contributing to expanded business networks.
  • 4. Skilled in arranging day-to-day meetings and meticulous planning for each day, ensuring a structured and organized approach to achieving set objectives and goals.
Operations ManagementTeam ManagementTeam LeadershipBusiness Development

Business Development Associate

Jan 2021Mar 2021 · 2 mos · On-site

  • 1. Consistently surpassed assigned targets, demonstrating a track record of exceeding performance expectations.
  • 2. Conducted seminars with colleges to facilitate bulk closures, showcasing effective communication and negotiation skills.
  • 3. Actively supported teammates in achieving their targets, fostering a collaborative and success-driven team environment
Direct SalesCold CallingSales Operations

Business Development Trainee

Nov 2020Jan 2021 · 2 mos · On-site

  • 1. Acquired expertise in the learning phase of lead generation, demonstrating a quick grasp and application of new concepts.
  • 2. Proficient in leveraging WhatsApp as an effective platform for generating leads, employing innovative approaches to capture and qualify prospects.
  • 3. Adept at cold calling techniques, initiating meaningful conversations with potential clients and showcasing effective communication and persuasion skills.
  • 4. Developed the skill of creating urgency to motivate prospective clients to take prompt action.
  • 5. Proven experience in crafting compelling and persuasive product advertisements, utilizing various advertising channels to effectively reach target audiences.
Cold CallingInbound Lead Generation

Education

North East India

Bachelor of Technology - BTech — Computer Science and Engineering

Jan 2017Jan 2020

North East India

High School Diploma — Computer Science and Technology

Jan 2014Jan 2017

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