Nov 2024 – May 2025 · 6 mos · Hybrid

Sep 2022 – Nov 2024 · 2 yrs 2 mos · Hybrid

• End-to-End Project, Process & Program Management for Delivery Operations Projects.
• 1. Execute multiple tasks across the Process Management cycle, such as Data Collation, Stakeholder Coordination, Deployment, Optimization & Maintenance
• 2. Maintain Data & Documentation in the right format and ensure accuracy by adhering to checklists and standards
• 3. Regular reporting and analysis for Key Stakeholders
• 4. Implement PM best practises with respect to processes, reporting, and cross-project coordination
• 5. Provide MIS support for Project Analysis to Senior Management, ensure Governance and conduct regular Audits
• 6. Leverage Google Looker Studio & PowerBI to enhance data representation & extract insights
• 7. Collaborate with department heads and project managers to understand resource needs and ensure timely allocation
• 8. Onboarding & Offboarding of resources in multiple projects
• 9. Conducted quarterly meetings and program briefings for executive leadership teams & internal stakeholders
• 10. Led client relationship management, access management, contract development, renewals and extension with external client stakeholder
• 11. Maintained productive communications with internal management and customer representatives
• 12. Implemented processes to streamline department workflows and alleviate bottlenecks
• 13. Championed continuous improvement initiatives and implementation of best practices within the PMO department, driving increased efficiency in project delivery processes
• 14. Standardised reporting templates across all projects for consistent performance measurement and evaluation
• 15. Served as a liaison between functional departments, promoting collaboration while addressing interdependencies (such as L&D needs, Employee Pulse, Project Rotation)