Mridhul Jain

Program Manager

Gurugram, Haryana, India7 yrs 10 mos experience

Key Highlights

Proven track record in operational efficiency.
Expertise in cold chain logistics and supply chain management.
Strong leadership in driving logistics cost reductions.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with a focus on operational efficiency.

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Skills

Core Skills

Project ManagementOperations ManagementSupply Chain ManagementSales Management

Other Skills

Design ThinkingProject Management Office (PMO)Inventory ControlBusiness AdministrationAgile Project ManagementSix Sigma Black BeltWaste ReductionResource ManagementSix Sigma Green BeltProcess ExcellenceOperational ExcellenceWireframingProduct DesignTeam BuildingTeam Leadership

About

A seasoned professional with 7+ years of experience across program management, sales and operations (S&OP), and demand planning, having worked with top quick commerce platform(Blinkit) ,celebrity led personal care brand and large conglomerate like Tata group . I have a proven track record in driving operational efficiency, optimizing supply chains, and aligning demand forecasts with business goals to deliver seamless customer experiences and drive growth in fast-paced environments.

Experience

7 yrs 10 mos

Total Experience

2 yrs 4 mos

Average Tenure

2 yrs 1 mo

Current Experience

Zomato

Program Manager

Apr 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

As a Program Manager specializing in cold chain logistics, I have led initiatives that have significantly enhanced operational efficiency and customer satisfaction. By integrating advanced technologies and data-driven strategies, I achieved the following impactful results:
18% Reduction in Customer Complaints: Implemented quality control measures and process improvements that led to a substantial decrease in customer complaints.
72% Decrease in Stock Damage: Introduced damage mitigation strategies and optimized handling processes, resulting in a significant reduction in stock damage.
22% Improvement in Stock Availability: Enhanced warehouse efficiency and inventory management, leading to a notable increase in stock availability and a decrease in out-of-stock incidents.
Key Innovations in Cold Chain Management:
Preventive Maintenance for Frozen Chambers: Developed and implemented a preventive maintenance program for frozen chambers in warehouses, ensuring optimal performance and reducing downtime.
IoT-Based Mid-mile Visibility: Established real-time visibility for midmile operations using IoT technologies, enabling proactive management and timely interventions.
Remote Monitoring for Darkstore Cold Rooms: Deployed a remote monitoring system for darkstore cold rooms, allowing for continuous oversight and prompt response to any issues.

Design ThinkingProject Management Office (PMO)Project ManagementOperations Management

Hyphen

Operations Manager

Jun 2023 – Jun 2024 · 1 yr · Goa, India · On-site

As a seasoned Supply chain manager I lead transformative initiatives that redefine logistics and supply chain operations, driving significant bottom-line impact and operational excellence. With a strategic focus on data analytics, Lean methodologies, and advanced logistics management tools, I have consistently delivered measurable results across global supply chains.
Strategic Achievements:
30% Dispatch Capacity Expansion: Eliminated inefficiencies in documentation, vehicle alignment, and loader availability, implementing Lean processes and a Transport Management System to enhance dispatch efficiency.
17.5% Monthly Logistics Cost Reduction: Optimised route planning for B2B channels, aligned self-pickups for Amazon and Flipkart, and improved appointment adherence by 28%, leading to substantial cost savings.
12% Savings in Fixed Logistics Costs: Negotiated favorable rates and contracts, leveraging volume commitments and long-term partnerships to achieve substantial cost savings.
90% First Appointment Adherence: Achieved high adherence rates, preventing Return to Origin (RTO) and Purchase Order expiry, thereby improving delivery reliability and customer satisfaction.
30% Improvement in Warehouse Order Processing: Conducted time-motion studies to identify and eliminate motion and over processing wastage, leading to significant improvements in line utilisation and throughput.

Inventory ControlDesign ThinkingSupply Chain ManagementOperations Management