Sep 2024 – Dec 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• 1. Oversee the learning and development strategy for Supply Chain functions ranging from Regional Heads to Picker & Packer Associates.
• 2. Design and implement competency-based managerial development programs to enhance leadership and operational efficiency.
• 3. Develop behavioral and functional learning roadmaps aligned with business needs to improve workforce readiness and career progression.
• 4. Partner with business leaders to create customized learning interventions for diverse employee groups, ensuring seamless adoption and measurable impact.
• 5. Leverage LMS platforms, data analytics, and industry best practices to optimize learning delivery and effectivenes

Feb 2020 – Sep 2024 · 4 yrs 7 mos

• 1. Led the identification of the right LMS/LXP partner, executed the go-to-market (GTM) strategy, and administered the platform. Managed integration and UX-related enhancements to ensure seamless user experience and improved learning outcomes.
• 2. Led the development of innovative learning and communication products, addressing specific pain points and enhancing engagement for delivery partners.
• 3. Collaborated with the cross functional teams to create a user-friendly learning platform, integrating interactive modules and communication tools for a dynamic learning environment.
• 4. Incorporated user feedback and market research, ensuring the learning products met the unique needs of the delivery partner network.
• 5. Implemented a comprehensive content strategy, curating diverse, engaging learning materials and real-time communication channels for effective knowledge transfer.
• 6. Integrated advanced data analytics, enabling continuous assessment and optimisation of the platform's efficacy and performance.
• 7. Ensured an intuitive interface and streamlined navigation, facilitating easy access to resources and enhancing the learning and communication experience for partners.
• 8. Worked with cross-functional teams to seamlessly integrate learning and communication functionalities, catering to various learning styles.
• 9. Conducted rigorous testing and user feedback analysis, continuously refining the platform's usability and impact on the delivery partner network.
• 10. Implemented robust security measures, safeguarding sensitive learning materials and ensuring the confidentiality of communication channels.
• 11. Established key performance indicators, regularly monitoring the platform's contribution to the continuous learning and development of delivery partners.

Sep 2018 – Feb 2020 · 1 yr 5 mos

• 1. Developed performance-driven learning strategies for Sales and Operations teams, increasing workforce efficiency.
• 2. Implemented data-driven training models, reducing onboarding time and improving productivity.
• Strengthened the 70-20-10 learning model, ensuring a balanced blend of formal and experiential learning.
• 3. Led cross-functional training programs, ensuring alignment with business goals and operational excellence.
• 4. Managed training programs for 250+ operations managers and leaders, covering needs analysis, content curation, and execution.
• 5. Developed and implemented scalable training models, including blended learning, virtual training, and outsourced solutions.
• 6. Led a team of trainers, improving the performance of 40,000+ delivery executives per month.

Nov 2016 – Sep 2018 · 1 yr 10 mos

• 1. Assist the Central Operations Training management in identifying the right training interventions and
• initiatives required for the Operations hierarchy in the locations that Swiggy is operational in that fall
• within the defined geographical scope
• 2. Choose appropriate training methods per case (simulations, mentoring, on the job training &
• professional development
• classes)
• 3. Carry out regular audits and prepare scorecards for the trainers within my region
• 4. Manage and maintain in-house training facilities and equipment

Sep 2015 – Nov 2016 · 1 yr 2 mos · Hosur Area, India

• >Performing various training coordination work related to induction, technical competency development,
• behavioral, etc.
• >Performing training needs analysis across all business units.
• >Collation of training feedback and consolidation for further escalation.
• >Developing training calendar and materials for classroom training.
• >Conduct industrial visit presentations for students within India and overseas

Jun 2014 – Jun 2015 · 1 yr · Bengaluru Area, India

• >Training the engineering students on design and analysis tools
• >Project guidance and support
• >Role readiness training for career enhancement
• >Design optimization and prototype building of Micro Aerial Vehicles MAV
• >Conducting flight test of MAV's and analyzing the test results