Jan 2025 – Present · 1 yr 5 mos · India · Remote

• WP Dev Desk helps digital agencies handle WordPress design and development without adding in house overhead.
• We specialize in Beaver Builder and Breakdance builds from landing pages to full websites so you can take on more projects without stretching your team.
• If your pipeline is growing but your bandwidth is not we step in quietly and get the work done.

Nov 2024 – Present · 1 yr 7 mos · Dallas, Texas, United States · Remote

• Dallas Web Agency is a web design and development agency that helps small businesses, digital agencies, and solo founders build strong, professional online presences. They focus on making websites and digital solutions that look great, work smoothly, and help clients grow their business.
• Here’s what they do simply:
• Website Design & Development
• They build custom WordPress and Webflow websites that match a client’s brand and business goals. These sites are designed to be easy to use and easy to update.
• White-Label Services for Other Agencies
• Dallas Web Agency works behind the scenes with other small agencies. Instead of those agencies hiring their own full team, Dallas Web Agency becomes their web partner. This lets agencies take on more client work without hiring or managing an in-house team.
• Pain Point Solving
• They focus on helping clients fix real challenges like:
• Not enough time or team bandwidth
• Projects taking too long
• Trouble with quality or consistency
• Inconsistent profit margins
• What They Give Clients
• Reliable web builds and deliverables
• A partner who supports growth and scaling
• Less stress around hiring or managing technical work
• Overall, Dallas Web Agency is there to help businesses launch better sites faster and help other small agencies scale without team headaches.

Apr 2023 – Aug 2024 · 1 yr 4 mos · Boston, Massachusetts, United States · Hybrid

• Sales: Primarily focused on increasing revenue through acquiring new customers and closing deals
• Account Management: Prioritize building long-term relationships with existing clients and maximizing revenue from those accounts.
• Sales:
• Handle lead calls
• Handle lead chats and missed chats from the website
• Conducting market research to identify new opportunities and stay ahead of the competition
• Develop and Implement sales strategies to increase revenue
• Analyzing sales data to identify areas for improvement and optimization
• Work with the Marketing team to identify new opportunities to generate more leads
• Oversea followups - content, direction, creativity, video making
• Identifying upsell and cross-sell opportunities within existing accounts
• Account Management:
• Keep clients informed about industry updates and news
• Developing and executing account plans to achieve growth targets
• Build and maintain relationships with existing clients
• Collaborating with internal teams to deliver on client needs and requirements
• Managing client expectations and ensuring customer satisfaction

Dec 2020 – Feb 2023 · 2 yrs 2 mos

• I play the lead role in the business development & account management area. It’s including lead generation, project analysis, project proposal, deal closing, account management, client management, project
• management etc. I am handling end to end sales process here. I am working with USA clients.
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices, etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Market research and data research
• Client & Account Management

Apr 2018 – Dec 2020 · 2 yrs 8 mos

Mar 2016 – Apr 2018 · 2 yrs 1 mo · Greater Ahmedabad Area · On-site

• End to End Client management - Existing, New & Prospective
• Social Media management for client lead generation and business development
• Handling Client queries and Services Quotations pitching using different domains
• Taking follow ups with both new and existing clients for new projects
• Direct touch point for existing clients to understand their requirements for better coordination with production team.
• Database management for client accounts, inquiries etc.

Apr 2014 – Feb 2016 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• I'm working with Mphasis client for IT Support Analyst providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.