Feb 2007 – Jun 2016 · 9 yrs 4 mos · 8901 E Mountain Rd Scottsdale, AZ 85258 · On-site

• As the leader of Wells Fargo’s Wholesale Infrastructure and Innovation group, I drive the vision for future digital interactions by integrating cutting-edge technologies like biometric authentication, next-gen mobile experiences, big data, customer interaction models, location-based services, and APIs. My role includes spearheading large-scale initiatives, with budgets ranging from $5M to $150M, and leading teams of full-time employees, vendors, and contractors across the U.S. and overseas.
• Key achievements include leading the Oracle Exadata Migration project, where over 7,500 Oracle databases were migrated to Exadata appliances, resulting in a private cloud offering. This $150M project took 24 months and involved 100+ resources. I also led the SQL Server Consolidation, migrating over 6000 SQL Server databases into specialized VM farms, a $60M initiative spanning 36 months. Additionally, I managed enterprise database consolidation and spearheaded cloud initiatives through vendor partnerships, exploring public, private, and on-premise cloud options.
• I have been pivotal in leading transitional infrastructure deployments during divestitures and acquisitions. My work involves modernizing legacy systems, introducing cloud computing, and virtualizing data services, as well as overseeing the decommissioning of legacy systems and storage solutions.
• I collaborate with senior management to set performance goals, drive IT infrastructure innovation, and develop long-term operational plans. I manage budgets, procurement processes, and resource planning to align technology investments with business strategies, ensuring scalability and reliability. As a leader, I prioritize building a strong team by setting development plans, identifying training needs, and fostering a culture of trust, inclusivity, and growth. My focus is on operational excellence and driving transformation through agile methodologies while maintaining cost efficiency and scalability.

Sep 2004 – Jan 2007 · 2 yrs 4 mos · On-site

• I played a key role in establishing Wells Fargo’s first office in Hyderabad, India, during its initial expansion into the country (2006–2007). Initially focused on Technology, the office provided around-the-clock support before expanding into Business Operations. As the manager of the Wholesale Engineers Team, I supported Global Treasury Solutions, Commercial Electronic Office, and Asset Management Group Channels.
• Leading a team of 14 FTEs and 6 contractors, I oversaw network, database, SAN, NAS, NetApp, Veritas NetBackup, and Windows administration for mission-critical applications. My responsibilities included ensuring 24x7 operational support across Windows and VMware environments, maintaining system reliability, and optimizing infrastructure performance.
• Key accomplishments and responsibilities include:
• Successfully led the migration of 334 databases from Oracle 10.2.0.3 on Solaris to 11.2.0.3 on Linux for WATS and Oracle Exadata projects.
• Transformed the Engineers Team from a reactive group to a strategic partner for Application Managers, setting a clear direction to enhance business value from managed platforms.
• Regularly meet with customers to gather feedback, exchange ideas for improvement, and deliver proactive capacity planning reports.
• Leveraged vendor and third-party tools, maximizing team efficiency by introducing automation to eliminate inefficiencies.
• Defined and enforced common standards based on industry best practices.
• Managed FTEs for base support and contractors for project support, including WATS, GPO, and Enrollment Simplification. I am responsible for hiring decisions and providing mentorship, career development, and a safe communication environment for team members through regular 1:1s.
• Managed a $2MM annual budget, ensuring cost control in travel, training, and contractor hours. I also reviewed and approved STAMP Time and Labor biweekly, and Managed Resource System hours weekly for contractors.

Mar 1998 – Aug 2004 · 6 yrs 5 mos · On-site

• I managed Wholesale Oracle Database Infrastructure activities across multiple lines of business, ensuring alignment of processes and procedures for observability, migrations, upgrades, system and release deployments, new installations, testing, and troubleshooting. As the primary RMAN and OEM subject matter expert, I provided architecture support and maintained over 1,000 databases, including (OSSM backup) Veritas and NetBackup integrations. I was also responsible for Oracle and SQL Server planning, sizing, and architecture design to meet tiered availability requirements for international FX applications.

Jun 1997 – Feb 1998 · 8 mos · 201 N. Central Ave. San Ramon, CA 85004 · On-site

• As a Field Chief Technology Officer working for Cambridge Technology Partners, I was assigned onsite at Citi Bank in Manhattan, NY, to oversee the implementation and customization of PeopleSoft Financials (GL, AP, AR, HCM, HR, Payroll) following its acquisition. I managed multiple on-site contractor teams and collaborated with CTP consultants and the Global Director of Professional Services to ensure seamless delivery.
• I also led migration efforts from PeopleSoft to SAP R/3 for Accounts Payable and Fixed Assets within government sectors, and guided process optimization and financial system modernization initiatives for multiple Fortune 500 organizations, implementing or upgrading modules such as Accounts Payable, General Ledger, Purchasing, eProcurement, and Inventory Management. I led HRMS and ERP PeopleSoft initiatives including HR, benefits administration, payroll, and finance for Fortune 500 clients in the automotive and healthcare industries. I also played a key role in resource management during Ramos & Associates’ $38M acquisition by Cambridge Technology Partners.
• Additionally, I contributed to a government SAP Business Suite project, designing the SAP CRM module to integrate with existing ERP systems. I conducted independent oversight of large-scale IT systems integration projects, assessing risks, performance, and compliance while advising stakeholders on improvement strategies.
• My responsibilities included negotiating vendor partnerships and contracts, managing vendor relationships, and leading software development and integration projects through all life cycle phases analysis, design, development, testing, implementation, and post-production support. In parallel, I developed proposals that secured new contracts across private business sectors.

Jan 1996 – May 1997 · 1 yr 4 mos · 15810 N 28th Ave, Phoenix, AZ · On-site

• TriWest is honored to serve Veterans by connecting them to the high-quality health care they deserve. As a trusted partner of the U.S. Department of Veterans Affairs (VA), we support Veterans across 14 western states and the U.S. Pacific Island Territories under the VA Community Care Network (CCN) Regions 4 and 5. Since 2013, our network of community-based providers has facilitated over 65 million medical appointments.
• I was the first IT employee at TriWest and played a crucial role in building the company's IT infrastructure from the ground up. I managed multiple infrastructure technologies, including data center setup, networking, TCP/IP, SNMP, VLANs, firewalls, Cisco Systems, F5 server load balancing, Microsoft Outlook, PCs, desktops, and servers across the organization and its Regions 4 and 5 satellite locations.
• Key Contributions:
• Executive-Level Support: Provided strategic IT support and interface-related duties as required by President & CEO David J. McIntyre, Jr. and CFO Elizabeth Kinsley, supporting effective project execution and financial governance.
• IT Infrastructure & Systems Management: Established and maintained IT infrastructure, including ADP, Oracle and PeopleSoft systems for the finance department, ensuring seamless operations and system support. I also facilitated information flow between Accounting, Procurement, and Project Management teams.
• Project & Cost Controls: Led the cost controls project team, tracking expenses, managing financial risks, and delivering Project Cost Status Reports (PCSR) to ensure budget alignment and financial accountability.
• Performance Monitoring & Data Analytics: Developed and presented metrics and performance insights using data analytics tools to monitor infrastructure health, optimize performance, and drive business decisions.
• My work at TriWest laid the foundation for a scalable, secure, and efficient IT environment, ensuring Veterans receive uninterrupted access to high-quality healthcare services.

Dec 1994 – Dec 1995 · 1 yr · 15210 S 50th St STE 180, Phoenix, AZ 85044 · On-site

• MicroAge contract to Amex

Jan 1992 – Nov 1994 · 2 yrs 10 mos · 2500 W Union Hills Dr, Phoenix, AZ 85027 · On-site