Mar 2023 – Dec 2023 · 9 mos

Sep 2020 – Mar 2023 · 2 yrs 6 mos

• Top Growth CSM - 2022
• 153% NRR, 89% GRR + 150% Upsell Quota in 2022

Mar 2020 – Sep 2020 · 6 mos · Boston, Massachusetts, United States

• Promoted from Customer Success Specialist in 2020.
• Manage a rotating client portfolio of some of the biggest brands in
• the world including 7-Eleven, KitchenAid and Gerber.
• Plan and execute strategy sessions for customer growth and
• retention.
• Collaborate with sales and product teams to discuss ongoing
• improvements to practices and software.
• Organize internal Customer Success processes for more efficient
• program management.

Jun 2018 – Jan 2020 · 1 yr 7 mos · Greater Boston Area

Jan 2018 – May 2018 · 4 mos · Westborough, MA

• Managed the day-to-day relationships and strategic goals of 12
• media agencies.
• Compiled and analyzed data for monthly and quarterly spend
• projections.
• Assisted with the implementation of new customers after the sales
• process.
• Prepared for and ran internal meetings to discuss customer
• performance.
• Documented business processes and analyzed procedures to align
• with changing business needs.
• Improved business direction by prioritizing customers and
• implementing changes based on collected feedback.

May 2016 – Dec 2017 · 1 yr 7 mos · Westborough, MA

• *AnchorOps was acquired by FastPay in December 2017*

Jun 2015 – Aug 2015 · 2 mos · Orangeburg, New York

• Managed social media accounts for two brands, with thousands of followers on each platform including Facebook, Twitter and Instagram.
• Proposed and initiated digital marketing plans to grow the social media followings.
• Created a content calendar for both brands.
• Assisted in production shoots.
• Copy-edited text for a new website.
• Researched competitor products.
• Helped launch a new brand of products.

Jan 2014 – Jan 2015 · 1 yr · Amherst, MA

• Managed all social media profiles.
• Created engaging content for social media.
• Lead the 10 person marketing team.
• Planned and executed display set ups for all marketing events throughout the year.
• Created a new website and Tumblr page for the chapter to increase digital presence.

Jun 2013 – Aug 2014 · 1 yr 2 mos

• Marketed the brand to the target demographic of college aged women.
• Worked with the team to strategize new and creative ways to market the brand.
• Recognized as one of the highest achieving on-campus teams in the country at Rent The Runway's annual capstone event in New York City in April 2014.