Apr 2021 – Jul 2022 · 1 yr 3 mos · On-site

• As a Senior Analyst, I serve as a dedicated resource for key global accounts, responsible for managing client requests and crafting data strategies to enhance product performance across digital platforms—particularly in shopping and e-commerce spaces.
• I collaborate with cross-functional and international stakeholders, ensuring timely updates and actionable insights aligned with account priorities and performance goals.
• Key responsibilities include:
• Managing and enhancing product data strategy for high-value client accounts to optimize visibility and performance in shopping results.
• Analyzing and troubleshooting product data quality issues, identifying root causes, and implementing long-term solutions.
• Preparing detailed business documents, forecasts, and product-level insights to support strategic planning and campaign optimization.
• Identifying, investigating, and resolving data inefficiencies using tools such as SQL, Looker Studio, and Google Spreadsheets.
• Collaborating with internal teams to design scalable, data-driven solutions that support client goals and improve operational workflows.
• Maintaining high standards of data quality, client satisfaction, and SLA compliance.
• This role has strengthened my ability to deliver actionable insights, drive data integrity, and build long-term partnerships with global clients by combining technical acumen with business strategy.

Apr 2020 – Mar 2021 · 11 mos · On-site

• As an Analyst, I worked closely with global stakeholders to support key client accounts by enhancing product data quality and providing actionable insights. My role focused on driving customer satisfaction through high-quality service delivery, timely issue resolution, and proactive data improvement strategies.
• Key Responsibilities:
• Acted as a point of contact for assigned client accounts, ensuring clear communication and consistent updates based on stakeholder priorities and expectations.
• Collaborated with global stakeholders to identify business needs, share account health updates, and align deliverables with client goals.
• Analyzed and resolved issues within client product data affecting shopping results, ensuring compliance with data quality standards and platform policies.
• Developed documentation, business reports, and data forecasts to help clients better understand opportunities for optimization and growth.
• Ensured client satisfaction by providing clear, accurate, and timely support on complex data issues, maintaining trust and service consistency.
• Used tools like SQL, Looker Studio, and Spreadsheets to identify data inefficiencies, generate insights, and recommend optimized solutions.
• Proactively flagged potential risks, escalated edge cases appropriately, and contributed to reducing repeat data-related issues across the support funnel.
• Maintained high service levels, consistently meeting or exceeding quality assurance and SLA targets through effective stakeholder coordination and root cause analysis.

Apr 2018 – Mar 2020 · 1 yr 11 mos · On-site

• As an Associate Analyst, I contributed to business insights, stakeholder engagement, and customer-focused initiatives by leveraging tools like Spreadsheets, SQL, and Looker Studio. My role was instrumental in supporting decision-making processes and enhancing the quality of service delivery across key accounts.
• Key Responsibilities:
• Worked with internal teams and external stakeholders to gather data requirements and deliver customized reports and dashboards that support business goals.
• Utilized SQL and Looker Studio to extract, transform, and visualize data for performance tracking, campaign insights, and product optimization.
• Created and maintained dynamic Excel spreadsheets and dashboards to support real-time decision-making and operational efficiency.
• Assisted in identifying patterns in customer behavior and acquisition trends through data analysis and visualization.
• Supported customer acquisition strategies by identifying growth opportunities, analyzing conversion funnels, and sharing actionable insights with marketing and sales teams.
• Ensured customer satisfaction by delivering timely data-driven solutions, resolving reporting inconsistencies, and improving accuracy in deliverables.
• Participated in stakeholder meetings to present analytical findings, align on priorities, and recommend improvements based on qualitative and quantitative analysis.

Aug 2017 – Mar 2018 · 7 mos · Noida, Uttar Pradesh, India · On-site

• Working as proactive and detail-oriented Software Programmer to join our team. This role involves direct interaction with clients, understanding their technical needs, and transforming those requirements into functional web applications using HTML, CSS, JavaScript, and SQL.
• In this role I was responsible for end-to-end development lifecycle, from gathering requirements to coding, testing, and improving application performance — all while following structured SDLC methodologies.
• Key Responsibilities
• Collaborate with clients over virtual meetings to gather and clarify business and technical requirements.
• Develop responsive, user-friendly web applications using HTML, CSS, JavaScript, and SQL.
• Translate client needs and contractual requirements into technical specifications and working software.
• Work with cross-functional teams to plan, implement, and deliver new features.
• Maintain, optimize, and improve existing web applications and codebases.
• Write clean, well-structured, and documented code that adheres to coding standards.
• Perform software testing, debug issues, and ensure product quality.
• Participate in code reviews, ensuring high standards and continuous improvement.
• Follow the Software Development Life Cycle (SDLC) throughout all project stages.

Mar 2017 – Aug 2017 · 5 mos · Gurgaon, India · Hybrid

• As a Software Programmer Trainee, my core objective was to learn and apply software development principles in real-time client projects, while building a strong foundation in web technologies and the software development lifecycle (SDLC).
• I actively participated in client meetings to understand project requirements and worked under the guidance of senior developers to implement web-based solutions using HTML, CSS, JavaScript, and SQL. This role helped me develop both technical proficiency and professional communication skills while working in a team-driven, deadline-oriented environment.
• Key Responsibilities:
• Attended client meetings to understand real-world business requirements and project objectives.
• Assisted in developing and testing web applications based on client needs and contractual deliverables.
• Learned and implemented technologies like HTML, CSS, JavaScript, and SQL in daily tasks.
• Followed structured SDLC processes from planning to deployment and support.
• Collaborated with the development team to gather requirements, brainstorm solutions, and deliver features.
• Improved and updated existing code under mentorship, while focusing on code quality and efficiency.
• Documented code and processes clearly for knowledge sharing and future reference.
• Participated in code reviews and actively contributed to discussions for continuous learning.
• Troubleshot software issues and applied critical thinking to identify solutions.

Apr 2016 – Jun 2016 · 2 mos · Noida Area, India

Apr 2015 – Jun 2015 · 2 mos · Noida Area, India