Nikitha Muthuswamy CPHR

HR Manager

Hyderabad, Telangana, India14 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10 years of experience in HR and Talent Acquisition.
Proven track record in Learning and Development.
Certified CPHR and pursuing SHRM - SCP.

Stackforce AI infers this person is a Human Resources and Talent Acquisition specialist with extensive experience in training and employee engagement.

Contact

Skills

Core Skills

RecruitingTalent AcquisitionHuman Resources (hr)Training Delivery

Other Skills

RecruitmentOnboardingTechnical RecruitmentSales RecruitmentCustomer Service RecruitmentPayrollHR OperationsTrainingNew Hire TrainingSoft Skills TrainingCall CalibrationSoft SkillsTeam ManagementManagementPublic Speaking

About

I’m a resource and talent acquisition specialist with 10 years of experience. Certified CPHR and SHRM - SCP in progress. My area of Expertise are Training and HR. A proven Learning and development specialist and an amazing Core HR knowledge makes me stand out in the professional realm. I am not here to be average, I am here to be "Awesome" My key objective is to add value to each professional in terms of his /her career hence enhancing their productivity and contribution to the company’s bottom-line-PROFITS. I would describe myself as self-driven, high potential individual who thrives in dynamic pressure environments, striving to deliver on set goals and targets without compromising on core company values and corporate strategy. When I’m not on the job, I love hanging out with friends, working my way through every recipe in the family cookbook, and indulging my love for seeing new places

Experience

14 yrs 6 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 11 mos

Current Experience

Roboyo

Manager - People Team

Jul 2024 – Present · 1 yr 11 mos · India · Hybrid

Wallero

Senior Manager - HR & Talent Acquisition

May 2021 – Jul 2024 · 3 yrs 2 mos · United States

Hammoq inc.

Recruitment Manager

May 2021 – Aug 2021 · 3 mos · Remote

Managed END to END Technical, Sales, and Customer service Recruitment for IND & USA (This was a freelancing opportunity)
Made 18 onboardings in 4 months across the Technical and Non Technical teams.

RecruitmentOnboardingTechnical RecruitmentSales RecruitmentCustomer Service RecruitmentRecruiting+1

Machint solutions

Manager - HR & Talent hunt

Jan 2020 – May 2021 · 1 yr 4 mos · Hyderabad, Telangana, India

Codeforce 360

Manager - Talent Scout and HR

Sep 2017 – Mar 2019 · 1 yr 6 mos · Hyderabad, Telangana, India

Responsible for US & IND HR operations.

Amazon

Manager - HRSS

Aug 2016 – Apr 2017 · 8 mos · Hyderabad Area, India

Worked for North America HR shared services.
Payroll, Recruitment & LOA

PayrollRecruitmentHR OperationsHuman Resources (HR)

Ask staffing, inc

Training Coordinator & Employee Engagement

Jan 2016 – Aug 2016 · 7 mos · India

Full creative

Training Specialist

Aug 2015 – Dec 2015 · 4 mos · Tamil nadu

Vmg bpo

Virtual Assistant - Customer service and Executive assistant

Dec 2013 – Dec 2015 · 2 yrs · Remote

(Worked as part time employee from August 2015 – December 2015 for 3 hours daily for additional income)

Niit limited

HR & Trainer

Jun 2010 – Oct 2013 · 3 yrs 4 mos · Chennai And Bangalore - Clients worked were CSS CORP and INFOSYS.

Clients worked were CSS CORP and INFOSYS.
New Hire training on Voice and Accent, soft skills, Telephonic etiquette and Customer service.
Audited & Monitored calls and evaluated the associates in terms of their Language & Process Knowledge.
Ensured the smooth flow of work between the client and NIIT.
Provided Training Needs Analysis to figure out the poorly performing employees and trained them with rigorous training to be on par with the expectations of the organization.
Conducted Weekly Call Calibration with the Quality team and the selected associates to measure our process knowledge and the associates skill on calls.
Ensured that Communication & Quality team goes hand in hand with the Call Calibration and Monitoring form for the best of Service Delivery.
Prepared and developed new Monitoring forms (Communication & Quality) and supervised the relevant changes in them if any and when there are updates in the process.

TrainingNew Hire TrainingSoft Skills TrainingCall CalibrationTraining Delivery