May 2021 – Oct 2021 · 5 mos

Jan 2020 – May 2021 · 1 yr 4 mos

Feb 2018 – Dec 2019 · 1 yr 10 mos · Sofia, Sofia City Province, Bulgaria

Feb 2018 – Dec 2019 · 1 yr 10 mos · Sofia, Bulgaria

• Account Management
• Customer Health Check
• Customer Success Motion
• Renewals / Contract Extensions through Channel & Direct
• Technical Revision of Install Base and assisting with Troubleshooting / Point of Contact for Tech Team
• Uncovering Expansion possibilities
• End to End Sales Process with New Customers through Channel & Direct

Oct 2015 – Feb 2018 · 2 yrs 4 mos

• Providing customer support to corporations in Germany, Austria and Switzerland;
• Managing incoming calls; Answering customer inquiries received via e-mail;
• Carrying out support validation activities, which includes the usage of platforms such as SAP, WWCAMS, Sandy etc. that contain sensitive invoice data;
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits;
• Participating in projects for process or quality improvements.

Oct 2014 – Oct 2015 · 1 yr

Oct 2011 – Oct 2014 · 3 yrs · Ship employment

• Supervising, organizing, instructing and training employees with appropriate documentation
• Implementing, guiding, controlling and providing availability of logs and checklists in strict accordance to the given company standards
• Overall responsible for the smooth and up-to-standard workflow in the whole Bar Department
• including the related administrative tasks
• Creating, reviewing and forwarding food-, beverage- and Hotel store orders for the work area in accordance to the given budget and other requirements
• Verification and inspection of ordering processes in the area of responsibility
• Constantly improving of the workflow and standards, including input for manuals and regulations