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Nipun Sachdeva

Operations Associate

New Delhi, Delhi, India5 yrs 5 mos experience
Highly Stable

Key Highlights

  • Led operations for a major delivery fleet.
  • Expert in analyzing driver performance metrics.
  • Skilled in team management and coordination.
Stackforce AI infers this person is a logistics operations expert with a focus on delivery management.

Contact

Skills

Core Skills

Operations ManagementTeam Leadership

Other Skills

Managing delivery partner fleetAnalyzing driver performance metricsCoordinating with demand teamDriver communicationResolving driver ticketsZomato

Experience

5 yrs 5 mos
Total Experience
2 yrs 8 mos
Average Tenure
--
Current Experience

Zomato

Lead Associate

Mar 2016Nov 2020 · 4 yrs 8 mos · Delhi, India

  • Working as a “Lead Associate” my Key Responsibilities are;
  • · Managing the entire cluster with the support of Onroll & off-roll team members
  • · Managing delivery partner fleet within the assigned clusters. Closely track
  • driver logins and ensure supply availability and positioning as per the demand
  • projections.
  • · Analyze driver performance metrics - productivity, frauds, quality, etc.
  • · Coordinate with the demand team for order projections, down trending
  • merchants.
  • · Re-engagement of inactive drivers. Conduct field support within assigned
  • clusters to reduce driver churn
  • · Take actions for driver frauds and misbehavior.
  • · Send out driver communication for important updates
  • · Provide timely resolution to driver tickets and escalations
  • · Coordinate with team leaders for field sourcing
Managing delivery partner fleetAnalyzing driver performance metricsCoordinating with demand teamDriver communicationResolving driver ticketsOperations Management+1

Ienergizer

Business Consultant

Jun 2013Mar 2014 · 9 mos

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