Nipun Sachdeva

Operations Associate

New Delhi, Delhi, India5 yrs 5 mos experience

Highly Stable

Key Highlights

Led operations for a major delivery fleet.
Expert in analyzing driver performance metrics.
Skilled in team management and coordination.

Stackforce AI infers this person is a logistics operations expert with a focus on delivery management.

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Skills

Core Skills

Operations ManagementTeam Leadership

Other Skills

Managing delivery partner fleetAnalyzing driver performance metricsCoordinating with demand teamDriver communicationResolving driver ticketsZomato

Experience

5 yrs 5 mos

Total Experience

2 yrs 8 mos

Average Tenure

Current Experience

Zomato

Lead Associate

Mar 2016 – Nov 2020 · 4 yrs 8 mos · Delhi, India

Working as a “Lead Associate” my Key Responsibilities are;
· Managing the entire cluster with the support of Onroll & off-roll team members
· Managing delivery partner fleet within the assigned clusters. Closely track
driver logins and ensure supply availability and positioning as per the demand
projections.
· Analyze driver performance metrics - productivity, frauds, quality, etc.
· Coordinate with the demand team for order projections, down trending
merchants.
· Re-engagement of inactive drivers. Conduct field support within assigned
clusters to reduce driver churn
· Take actions for driver frauds and misbehavior.
· Send out driver communication for important updates
· Provide timely resolution to driver tickets and escalations
· Coordinate with team leaders for field sourcing

Managing delivery partner fleetAnalyzing driver performance metricsCoordinating with demand teamDriver communicationResolving driver ticketsOperations Management+1