Nishant Kaul

Customer Success Manager

Delhi, India10 yrs 4 mos experience

Highly Stable

Key Highlights

Over 10 years of SaaS experience.
Expert in customer success and client growth.
Proven track record in driving platform adoption.

Stackforce AI infers this person is a SaaS professional with expertise in customer success and operational efficiency.

Contact

Skills

Core Skills

Customer SuccessClient ManagementClient ServicingBusiness DevelopmentTechnical LeadershipProject ManagementBusiness AnalysisSupply Chain ManagementCategory ManagementMarket Research

Other Skills

Client DeliveryOperations ManagementFast-Moving Consumer Goods (FMCG)CPG IndustrySFACustomer SatisfactionIT Project ImplementationCustomer Relationship Management (CRM)Revenue AnalysisRevenue & Profit GrowthData AnalyticsProduct DevelopmentStrategic Account DevelopmentContract NegotiationStakeholder Management

About

Dynamic and results-driven SaaS professional with over 10 years of experience across Customer Success, Client Servicing, Solution Consulting, and Supply Chain Operations within high-growth E-commerce and enterprise SaaS environments. Currently working as Customer Success Lead at FieldAssist, where I manage enterprise client relationships, drive successful onboarding and platform adoption, and ensure seamless execution of customer programs that deliver measurable business outcomes. In my current role, I focus on understanding client business objectives, configuring scalable SaaS solutions, and enabling customers to maximize platform value. I work closely with cross-functional teams across Product, Engineering, and Sales to ensure smooth implementations, enhance customer experience, and identify opportunities for account growth, retention, and expansion. Previously, I led enterprise client servicing and loyalty program implementations at Almonds.ai, delivering large-scale engagement programs and managing end-to-end project lifecycles. My earlier experience in supply chain and operations at Zomato and Blinkit helped me develop deep expertise in fulfillment operations, process optimization, vendor management, and operational scalability. My core strength lies in bridging business and technology—aligning product capabilities with client needs, improving operational efficiency, and building long-term strategic partnerships.

Experience

10 yrs 4 mos

Total Experience

2 yrs 3 mos

Average Tenure

4 mos

Current Experience

Fieldassist

Customer Success Lead

Feb 2026 – Present · 4 mos · Gurugram · On-site

Partner with clients to deeply understand their business objectives, operational workflows, and pain points, and translate requirements into effective platform configurations that deliver measurable outcomes.
Lead end-to-end client onboarding and implementation on the FA platform, ensuring timely, high-quality execution while establishing standardized processes and governance frameworks for consistent service delivery.
Design and institutionalize Customer Success best practices by developing scalable policies, SOPs, and engagement frameworks to enhance customer experience, retention, and long-term value realization.
Drive revenue growth through strategic upselling and expansion initiatives by identifying opportunities to introduce new features, scale platform adoption, and maximize client lifetime value.
Act as a product and technical consultant to clients by developing deep expertise in the platform, educating stakeholders on product capabilities, and enabling them to fully leverage system flexibility and functionality.
Provide training, mentorship, and ongoing support to client stakeholders and internal team members to ensure smooth adoption, operational efficiency, and program success.
Take proactive ownership of process improvement initiatives, contributing to product enhancement, implementation optimization, and the evolution of customer success strategies across technical and operational dimensions.
Manage multiple enterprise client accounts simultaneously, effectively engaging with stakeholders across all organizational levels—from operational teams to senior leadership—while maintaining strong relationships and ensuring successful program execution.

Client DeliveryOperations ManagementBusiness DevelopmentFast-Moving Consumer Goods (FMCG)CPG IndustrySFA+4

Almonds ai

Manager- Client Servicing

Apr 2025 – Feb 2026 · 10 mos · Gurugram, Haryana, India · On-site

In my role as Manager - Client Servicing at Almonds Ai, I drove business development initiatives by identifying growth opportunities, forging strategic partnerships, and expanding client portfolios to achieve sustainable revenue increases. I architected tailored AI-driven solutions, collaborating with cross-functional teams to design scalable architectures that addressed complex client challenges and maximized value. Additionally, I leveraged data insights to optimize loyalty and rewards programs, enhancing engagement and ROI while ensuring seamless solution implementation and performance reporting for long-term client success.

Customer Relationship Management (CRM)Revenue AnalysisRevenue & Profit GrowthData AnalyticsBusiness DevelopmentProduct Development+9

O4s

2 roles

Team Lead

Sep 2024 – Apr 2025 · 7 mos · Gurugram, Haryana, India

Make high-level architectural decisions, ensuring scalable, secure, and high-performing SaaS solutions.
Ensure timely delivery of projects while balancing quality, speed, and customer needs.
Mentor, support, and inspire team members. Help them grow and succeed in their careers.
Identify and resolve performance bottlenecks in APIs, databases, and microservices.
Work with Product, UX, and DevSecOps to align technology with business objectives.
Keep the end-user in mind, ensuring that products and features solve real problems effectively.
Work closely with Product Managers, Designers, and other teams to align technical execution with business goals.

Leadership ManagementAPI DevelopmentCross-functional Team LeadershipAgile MethodologiesIncident ManagementTechnical Leadership+1

Senior Business Analyst

Aug 2021 – Mar 2025 · 3 yrs 7 mos · Gurugram, Haryana, India

Analyzing data to identify trends and patterns that can help improve supply chain processes
Collaborating with suppliers and logistics partners to optimize the flow of goods and materials
Creating Blueprint of how the solution will be deployed at client site with any sort of environment
Identifying and addressing bottlenecks or other inefficiencies in the supply chain
Working with cross-functional teams to develop and implement new supply chain strategies
Providing regular reports and updates to clients on the performance of the supply chain

User StoriesData WarehousingCase StudiesPowershellSupply Chain ManagementSupply Chain Operations+13

Blinkit

Assistant Category Manager

Dec 2017 – Aug 2021 · 3 yrs 8 mos · Gurgaon, Haryana, India

Conducting market research to understand consumer trends and preferences for the product category
Developing and implementing strategies for promoting and selling the product category
Collaborating with cross-functional teams to develop new products or improve existing products within the category
Setting pricing strategies for the product category
Managing relationships with suppliers and distributors for the product category
Providing regular reports and updates to management on the performance of the product category.
Managing promotional Content & marketing strategy across all E-com FMCG companies

Category ManagementConsumer ProductsAnalytical SkillsCustomer ExperienceAccount ManagementCustomer Success+6