Jul 2021 – Jan 2024 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

• Reducing Inventory loss:
• Saved annual loss of 4.0 Cr by productising the inventory management module PAN India. Ensured right reconciliation and inventory tracking through monthly claim activity. Reduced inventory loss to zero by imposing penalty on inventory loss and capturing inventory transfer at every step in the system.
• Improved efficiency of the inventory scanner feature by 2x on ground through innovative solution.
• Increasing Revenue top line and cashflow:
• Increased ARR by 30 lacs/month single handedly by productising monetisation of an existing product feature. Introduced and productised multi year renewal plans to increase monthly cashflow by 40 lacs. Also, this reduced annual churn by 3% as customers purchased multi year plan and were retained.
• Improving operations efficiency:
• Solved end customer's intent towards fulfilment of punched orders. Optimised the order allocation/assignment system, to increase fulfilment percentage from 80% to 95%.
• Ensured timely order allocation to geographically right installer in order to achieve 95% order hit rate. Tweaked allocation logics, enabled right visibility and dash-boarding for daily chase.
• Solving customer resolution:
• Increased customer resolution from 70% to 100% for a disposition by optimising the ticket creation flow. Enabled right checks and balances on Customer care to ensure ticket creation with correct expectation setting and 100% resolution.
• Killed customer payment queries(calls and tickets) by 50% within 3 months by ensuring correct RCA and solution implementation.
• Improving App Experience: Modified UI/UX of the app by analysing the event funnels feature wise to improve feature adoption and ease of feature usage.
• System knowledge and Design:
• Single handedly Productised the entire order management system of the organisation from scratch.
• Single handedly managed the payment related product/infra for finance and audit purpose. Owning the invoicing & payment related product infra.

Oct 2019 – Jun 2021 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

• Improving Sales productivity & Retention:
• Increased number of sales executive doing sales/lead conversion percentage in their onboarding month from 0% to 60%, by ensuring right network building.
• 20% of the Sales Executives also completed their first month's target which was previously zero.
• Increased sales force retention by 10% by designing right onboarding and monthly target model. Designed a Month on Month target model for sales executives by defining appropriate threshold of visit to improve lead to conversion percentage.
• Building HRMS:
• Designed and built the entire HRMS recruitment, employee lifecycle and exit module from scratch single handedly. Created recruitment funnel dashboards to improve recruitment KPIs.
• Defined key metrics like selection percentage, joining percentage, retention percentage, portal success rate to provide end to end reporting and visibility of the recruitment module product.
• that should be monitored by recruiters on the basis of department, profile and type of role.
• Designed and built the hiring, recruitment, selection, joining, employee cycle management and exit module of HRMS from scratch using Google sheets & python. Built the entire employee cycle management process from scratch for 5000 blue collar employees.
• solved visibility & timely FNF of the employee via automation of exit process through python.
• Designed a data backed increment framework for PAN India Sales and Operations Team of 5000 blue collar employees. Created a rating score card on the concept of running average of annual target vs achievement.

Feb 2019 – Oct 2019 · 8 mos · Ballari, karnataka

Jan 2018 – Jun 2018 · 5 mos · Bengaluru Area, India

Jan 2017 – Jan 2018 · 1 yr

Jan 2016 – Jan 2017 · 1 yr

May 2016 – Jun 2016 · 1 mo

May 2015 – Jun 2015 · 1 mo