Palash Joshi

Operations Associate

Indore, Madhya Pradesh, India4 yrs 7 mos experience
Most Likely To Switch

Key Highlights

  • Proven expertise in customer service across multiple regions.
  • Hands-on experience in MERN stack development.
  • Strong skills in managing escalated customer queries.
Stackforce AI infers this person is a Customer Service and MERN Stack Developer with experience in SaaS.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceCustomer SatisfactionMern Stack Development

Other Skills

MetersRepresentational State Transfer (REST)espress.jsMongoDBExpress.jsReactNode.jsHTMLCSSBootstrapjQueryCustomer Relationship Management (CRM)Microsoft ExcelSAP GUIback billing

About

During my employment duration of 17 months at Amazon, I was entrusted with the role of Customer Service Associate. In this capacity, I adeptly handled customer inquiries through various channels such as phone, chat, and email. Currently, I hold the position of Senior Customer Service Associate at WNS. I am tasked with the responsibility of effectively managing escalated customer queries related to gas and electricity billing and account issues. My extensive experience includes providing support to customers from the USA, UK, Scotland and India.

Experience

4 yrs 7 mos
Total Experience
1 yr 6 mos
Average Tenure
2 yrs 7 mos
Current Experience

Wns

Senior Customer Service Associate

Nov 2023 – Present · 2 yrs 7 mos · India · On-site

Customer SatisfactionMetersCustomer Service

Ypsilon it solutions private limited

Internship Trainee

Sep 2022 – Feb 2023 · 5 mos · Indore, Madhya Pradesh, India · On-site

  • MERN stack development
Representational State Transfer (REST)espress.jsMERN Stack Development

Universal informatics

Student Intern

Jun 2022 – Feb 2023 · 8 mos · Indore, Madhya Pradesh, India · On-site

  • MERN STACK {MongoDB, Expressjs, React, Nodejs, HTML, CSS, Bootstrap, jQuery}

Amazon

Customer Service Associate

Oct 2020 – Feb 2022 · 1 yr 4 mos · Indore, Madhya Pradesh, India · Remote

Customer Relationship Management (CRM)Customer SatisfactionCustomer Service

Education

Devi Ahilya Vishwavidyalaya

Master's degree — commerce

May 2019 – May 2021

Devi Ahilya Vishwavidyalaya

Bachelor of Commerce - BCom — Commercial and Advertising Art

May 2016 – Apr 2019

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