Sep 2025 – Feb 2026 · 5 mos · San Francisco Bay Area · On-site

• Led post-acquisition enterprise growth execution following Espressive’s sale to Resolve, with responsibility spanning product direction, partner motion, and go-to-market delivery.
• Accountable for revenue impact and ecosystem expansion, building and operationalizing a repeatable MSP-led growth model to support enterprise-scale deployments.
• Worked cross-functionally across product and engineering to translate agentic AI architecture into deployable, high-volume enterprise automation at commercial scale.

Sep 2020 – Present · 5 yrs 8 mos

• Member of the Forbes Technology Council, contributing perspectives on AI, automation, and employee experience informed by building and operating enterprise platforms at scale.
• Write on enterprise platform strategy, ecosystem leverage, and the future of work, with a focus on how AI-driven automation changes how large organizations operate.

Sep 2016 – Sep 2025 · 9 yrs · San Francisco Bay Area

• Founded and scaled Espressive, creator of the industry’s first agentic, intent-less AI platform for enterprise service.
• Owned product, revenue, and go-to-market execution end to end, leading the company through growth, scale, and a transition to operational discipline and profitability.
• Built a differentiated enterprise platform designed to eliminate customization debt and upgrade friction common in traditional ITSM and chatbot models.
• Led Espressive to become a three-time Forrester Wave Leader, supporting millions of employee interactions annually across IT, HR, Facilities, and more, and delivering industry-leading outcomes: 85%+ employee adoption, 65%+ ticket reduction, and 90%+ accuracy without intent modeling.
• Designed and scaled an MSP-led go-to-market and partner ecosystem, positioning the platform as the enterprise front end for digital workplace and managed service providers and enabling structurally lower cost of sale at scale.
• Built and sustained a high-performance, employee-endorsed culture that scaled with the business.

May 2015 – Aug 2016 · 1 yr 3 mos · Santa, Clara, CA

• Led product, go-to-market, and pricing execution for ServiceNow’s emerging application portfolio, spanning HR, ITOM, ITBM, Security Operations, CSM, and Analytics.
• Owned GTM and pricing strategy for new enterprise applications, driving 48% YoY growth in $1M+ ACV deals and a 51% increase in backlog to $2.8B.
• Played a key role in expanding ServiceNow beyond ITSM into a multi-workflow enterprise platform, reinforcing Gartner-recognized market leadership and establishing the foundation for enterprise service management at scale.

Feb 2012 – Apr 2015 · 3 yrs 2 mos · Santa Clara, CA

• Owned full P&L and business strategy for a $550M global network security business spanning next-generation firewall, IPS, proxy firewall, and network-based malware detection.
• Led a global organization of 800+ across 10 locations and three continents, with responsibility for product, engineering, sales, and go-to-market execution.
• Executed three strategic acquisitions to complete the portfolio, including McAfee’s second-largest acquisition (Next Generation Firewall).
• Established market leadership across the portfolio, with McAfee’s IPS recognized as best performance by NSS and most innovative by Gartner.
• Transformed the go-to-market model to accelerate growth and materially improve operating leverage.

Sep 2009 – Feb 2012 · 2 yrs 5 mos

• Served as General Manager of Cisco’s Access Control and Identity business, with responsibility for product strategy, execution, and enterprise adoption.
• Drove enterprise-wide adoption of TrustSec, integrating access control policy across Cisco’s enterprise portfolio and establishing Cisco’s leadership position in network-wide access control.

Mar 2005 – Sep 2009 · 4 yrs 6 mos

• Appointed CTO for Cisco’s Wireless Networking Business Unit following the Airespace acquisition, with responsibility for system architecture, product direction, standards leadership, and patent strategy.
• In 2007, assumed CTO responsibility for the Network Access & Services Business Group, a $12B organization spanning switching, routing, wireless, and security.
• Served as Cisco’s executive spokesperson for next-generation access and wireless technologies, representing the company at industry, standards, and customer forums.

Jun 2009 – May 2012 · 2 yrs 11 mos · Canada

• Served on the board of CANARIE, Canada’s national advanced research and innovation network, supporting next-generation digital infrastructure for researchers and public institutions.

Jan 2001 – Jan 2005 · 4 yrs

• Founded Airespace and invented the centralized Wi-Fi architecture, fundamentally reshaping enterprise wireless networking.
• Led product architecture and system design for the Airespace WLAN platform, achieving #2 market share within 18 months and a $50M run rate in a highly competitive market.
• Drove industry adoption through customer, analyst, and standards engagement, establishing Airespace as the foundation for next-generation enterprise WLAN.
• Acquired by Cisco for $450M, forming the core of Cisco’s enterprise WLAN strategy.

Jan 1998 – Jan 2001 · 3 yrs

• Early career role at Sun Microsystems, where I led work in Sun Labs on next-generation mobility and large-scale networking architectures, and contributed to foundational standards and protocols—including Mobile IP and DIAMETER—now embedded in global LTE deployments.