Oct 2015 – Aug 2019 · 3 yrs 10 mos · Sofia, Bulgaria

Feb 2015 – Sep 2015 · 7 mos · Sofia, Bulgaria

May 2014 – Dec 2014 · 7 mos · Sofia, Bulgaria

• Lead the entire sales cycle regarding Kanbanize product – a SaaS for work item management: pre-sales, new sales, account management, upsales, renewals
• Conduct customized product demonstrations for Kanbanize prospects
• Work with clients to collect feedback regarding Kanbanize SaaS. Relayed product feedback and feature requests to appropriate teams
• Research competing products and helped position Kanbanize SaaS on top of the competitors
• Create product blog posts and KB articles

Apr 2013 – Apr 2014 · 1 yr

• Provided sales support to the sales team and customers throughout the entire sales cycle
• Collaborated with the Sales team to identify customers’ technical challenges and needs in order to design a customized selling strategy.
• Created customized product demonstrations for prospective customers for Telerik
• Responded to requests for proposals and requests for information from prospects
• Developed internal presentations and training material for the Sales team
• Worked closely with product managers to understand new features and subsequently develop compelling product demonstrations of new functionality
• Researched competing products and understood how Telerik solutions are unique
• Conducted special, release and weekly walk-through webinars. Created product videos, blog posts and KB articles

Dec 2012 – Apr 2013 · 4 mos

• Domain knowledge: ALM Solutions - agile project management and testing software
• Created customized product demonstrations for prospect customers
• Provided technical support to sales team and customers throughout the sales cycle
• Identifying customers’ technical challenges and needs in order to design a specific solution selling strategy
• Developed internal presentations for key stakeholders and senior executives
• Worked with clients to identify problems and suggest appropriate corrective measures
• Responded to requests for proposal and requests for information from prospects & customers
• Researched competing products and producing insightful information for both the marketing and development teams
• Generating, qualifying, managing and closing sales deals
• Made positive contribution to Telerik support team and its reputation

Sep 2011 – Dec 2012 · 1 yr 3 mos

• Domain knowledge: agile project management solution
• Enhanced the experience of Telerik clients by developing strong relationships and by providing exceptional customer support
• Determined innovative ways to successfully sell into and develop relationships with customers across multiple industries with varied business processes and organizational objectives
• Established and expanded key relationships to understand the customer’s business initiatives and further expand Telerik technologies within each account.
• Worked closely with the customer to gain insights into business pains and opportunities
• Actively solicit customer feedback and worked with Product Management to communicate customer needs, enhancements, and priorities
• Maintained a revenue base by managing account retention through support renewals and product up-sells
• Worked with other Sales teams to promote all Telerik products to prospective customers
• Continually developed and maintain industry and product knowledge as new features are rolled out and market trends emerge.

May 2011 – Jul 2011 · 2 mos

• Ahead of the Account Managers team, providing customer care solutions. Keeping communication flow with the Company business partners
• Managing all integration processes involving external systems
• Coordination between the local QA, Design and RnD teams and the external clients

Jun 2009 – May 2011 · 1 yr 11 mos

• Providing customer care solutions. Main point of contact with the Company business partners
• Key account management for company products in the US, Central and Latin America
• Direct involvement in software new features creation, data management and back office support for all of the Company associates, franchises and affiliates
• Coordination between the local QA, Design and RnD teams and the external clients
• Responsible for the release and maintenance of the Company software products

Nov 2007 – Feb 2009 · 1 yr 3 mos

• Management of the local production process from pre-alpha to gold state of mobile games on different platforms. Being the main link between the local production team and HQ
• Monitoring the local team of developers, designers and artists and the external teams of QA, sound design, tech specs, double-checks and related
• Released Shrek Party Java (SE K800i), Nintendo WiiWare Poker, Asphalt 4 iPod, several pre-alpha, alpha, post-beta projects (iPod, NDS)

Mar 2007 – Nov 2007 · 8 mos

• Fulfillment of HRP, Co-Publishing and DoCoMo projects involving the local porting of mobile games on different platforms.
• Managing the local team of developers, designers, artists and QA and the external DoCoMo one. Linking the local team and HQ
• 150+ ported projects on various platforms including titles like: Midnight Poker, Beowulf, Football Party, Bikini Volley, Pro Rally Racing, Asphalt 3, Gangstar, King Kong, Miami Nights, New York Nights

Aug 2006 – Mar 2007 · 7 mos

• Ahead of a local QA team, performing the necessary beta mobile game tests on different platforms, scheduling tasks and managing the QA database. Main communication link
• Creation/Mass Port Java projects worked on: Midnight Poker 3D, Bubble Bash, Rayman Kart, Meteos, etc.

Oct 2005 – Aug 2006 · 10 mos

• Responsible for the quality assurance process (manual testing) involving mobile games on different platforms
• Mass Port Java projects worked on : Asphalt 2, Diamond Rush etc.