Mar 2024 – Mar 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Shipping Product - Transportation Management System (Manufacturing Domain)
• Role Summary:
• Owned the end-to-end product lifecycle for a global Transportation Management System (TMS) deployed across multiple regions, working with engineering, UX, and business teams to deliver impactful solutions.
• Key Achievements:
• ✅ Led API integrations and data mapping, improving logistics efficiency and reducing manual processing by 25%
• ✅ Delivered features that enhanced SLA adherence by 20% across 200+ enterprise customers
• ✅ Built and maintained the product roadmap, driving 15% growth in enterprise adoption

Dec 2021 – Mar 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Role Summary:
• Drove vision, strategy, and roadmap execution for a travel domain platform serving users in the UK and US markets. Worked closely with engineering and UX teams to deliver impactful features and improve user experience.
• Key Achievements:
• ✅ Launched 30+ features in one year, increasing user engagement by 30%
• ✅ Improved market share by 20% and CSAT by 25% through customer‑focused releases
• ✅ Enhanced user experience, reducing customer pain points by 40% through continuous UX improvements

Apr 2020 – Dec 2021 · 1 yr 8 mos · Bengaluru, Karnataka, India · Remote

• Role Summary:
• Served as Product Owner for the Scrum team, driving backlog management, requirement gathering, and cross‑functional collaboration to deliver high‑impact features for US healthcare insurance platforms.
• Key Responsibilities:
• ✅ Gathered and documented requirements as BRDs and FRDs, ensuring clarity for development teams.
• ✅ Managed product backlog, splitting Epics into User Stories, prioritizing and estimating them, and maintaining the Scrum story board.
• ✅ Acted as Product Owner, ensuring tight feedback loops and transparency with stakeholders.
• ✅ Created user stories, wireframes, mockups, and activity diagrams to guide design and development.
• ✅ Facilitated Sprint Grooming, Planning, Daily Stand‑ups, Reviews, and Retrospectives, helping teams adopt Agile practices.
• ✅ Conducted product demos for clients and collaborated with Product Managers in release planning.
• ✅ Resolved team and stakeholder conflicts, ensuring alignment and timely delivery.

Feb 2019 – Aug 2019 · 6 mos · Noida Area, India · On-site

• Product Domain: Travel
• Role Summary:
• Served as a Senior Business Analyst, managing requirements, backlog, and Agile ceremonies to deliver high‑impact travel platform features and improve customer engagement.
• Key Responsibilities:
• ✅ Introduced a new product line, increasing online visual hits by ~20%.
• ✅ Gathered and translated requirements into BRDs and FRDs for development teams.
• ✅ Managed product backlog, splitting items into user stories, prioritizing, estimating, and maintaining the Scrum story board.
• ✅ Acted as Scrum Master/BA, facilitating sprint planning, grooming, daily stand‑ups, reviews, and retrospectives.
• ✅ Created user stories, wireframes, mockups, and activity diagrams to support design and development.
• ✅ Conducted UAT and product demos for clients, collaborating with the Product Owner on release planning.
• ✅ Resolved team and stakeholder conflicts, ensuring smooth delivery of product features.

Oct 2018 – Jan 2019 · 3 mos · Bengaluru, Karnataka, India · On-site

• Product Domain: Travel
• Role Summary:
• Worked as a Senior Business Analyst, managing requirements, documentation, and integrations for travel booking platforms while collaborating with Product Owners and vendors.
• Key Responsibilities:
• ✅ Created user manuals for custom travel packages and manual booking processes.
• ✅ Documented Mailchimp custom API integration for an abandoned cart tool, validating API request/response calls using Postman.
• ✅ Developed BRDs, FRDs, mockups, activity diagrams, wireframes, workflows, and user stories to capture business requirements.
• ✅ Collaborated with the Product Owner for requirement prioritization and sprint planning.
• ✅ Prepared RFPs for vendor selection, evaluating proposals and demos to choose the best-fit vendors.
• ✅ Created test scenarios and test cases for UAT, ensuring quality and completeness of system implementations.

Mar 2014 – May 2017 · 3 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

• Product Domains: Retail/Ecommerce and Insurance
• Role Summary:
• Worked as a Business Analyst across E‑Commerce and Insurance domains, driving requirements gathering, process improvements, and end‑to‑end testing to deliver high‑impact solutions for enterprise clients.
• E‑Commerce Platform Responsibilities:
• ✅ Involved in requirement elicitation, planning, and designing features, followed by testing and client demos.
• ✅ Designed wireframes and mockups to support software development and conducted system analysis and design in collaboration with clients.
• ✅ Created activity diagrams, use cases, user stories, and user manuals to document requirements.
• ✅ Coordinated Scrum ceremonies, system testing, unit testing, and UAT, ensuring timely feature delivery.
• Insurance Platform Responsibilities:
• ✅ Gathered and documented requirements through BRDs and FRDs, and conducted UAT and system testing.
• ✅ Performed root cause analysis for business pain points, suggesting process improvements and automation opportunities.
• ✅ Supported end‑to‑end project planning and scheduling, optimizing resource utilization.
• ✅ Ensured smooth implementation and testing at the client location, driving successful product adoption.