Prachi Sharma

Business Development Executive

Bengaluru, Karnataka, India4 yrs 4 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

40% productivity improvement through process optimization.
60% increase in customer retention via actionable insights.
Expert in data-driven solutions and Agile delivery.

Stackforce AI infers this person is a SaaS-focused business strategy leader with expertise in data analytics and operational excellence.

Contact

Skills

Core Skills

Business StrategyData AnalyticsData ScienceIt Business AnalysisCustomer Relationship Management (crm)Business Operations

Other Skills

Data ProcessingArtificial Intelligence (AI)Power BISQLAdvanced ExcelPresentationsTeamworkTechnical ServicesMicrosoft WordComputer ScienceSalesforce.com ImplementationmslistDAXJiraBRD

About

Business strategy leader with 5+ years of experience driving IT, digital transformation, and operational excellence initiatives. Expert at translating business goals into scalable, data-driven solutions through Agile delivery, analytics, and cross-functional leadership. Proven impact includes 40% productivity improvement through process optimization, 35% efficiency gains via re-engineering initiatives, and 60% increase in customer retention by delivering actionable insight dashboards. Known for partnering with senior stakeholders to align strategy, execution, and measurable outcomes.

Experience

4 yrs 4 mos

Total Experience

1 yr 1 mo

Average Tenure

2 yrs 3 mos

Current Experience

Black box

Senior Associate

Feb 2024 – Present · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

Drove Strategic Reporting by managing and furnishing key business reports for
US/India regions, consistently presenting high-stakes strategic insights and
data storytelling forecasts directly to the Vice President and Senior Leadership.
Led Cross-Functional Teams to define complex business requirements and
streamline operational workflows, resulting in optimized project turnaround
times and enhanced team collaboration across departments.
Spearheaded Process Optimization by utilizing Power BI, advanced Excel, and
SQL to automate and streamline core reporting functions, achieving a verified
increase in team efficiency and precision of over 60%.
Cultivated Team Capability by developing and implementing training programs
for new associates, which significantly improved onboarding efficiency and
reduced the time required for new hires to reach full productivity.
Ensured Operational Excellence and resource allocation by analyzing data
trends to proactively identify and solve process inefficiencies, maintaining a
team performance accuracy of 95%+ and establishing reliability benchmarks.

Data ProcessingArtificial Intelligence (AI)Business StrategyData Analytics

Excelr

Data Science

Aug 2023 – Feb 2024 · 6 mos · Bengaluru, Karnataka, India · Remote

I'm an enthusiastic aspiring Data Scientist with a deep-seated ambition to unveil the mysteries of our world using the power of data analysis. My resolute commitment revolves around leveraging data-driven discoveries to overcome intricate challenges and ignite revolutionary progress. I'm actively pursuing opportunities to put my growing expertise in data science to work within a dynamic and professional environment.

Artificial Intelligence (AI)PresentationsData Science

Dell technologies

Senior Technician

Jul 2022 – Jul 2023 · 1 yr · Bengaluru, Karnataka, India · Remote

Analyzed customer system and usage data to identify recurring technical issues, contributing to root cause analysis and long-term solutions leading to repeating issues rate to reduce by 40%.
Partnered with management to create detailed performance and service reports, enabling data-driven decisions that enhanced team efficiency.
Streamlined reporting processes and improved turnaround time through structured data tracking and insights presentation.
Achieved an average performance rating above 90%, consistently exceeding service quality benchmarks.
Honored with the Global Dell Champion Award for delivering high-impact solutions and operational excellence

Artificial Intelligence (AI)TeamworkIT Business Analysis

Adobe

Technical Advisor

Jan 2022 – Jul 2022 · 6 mos · Bengaluru, Karnataka, India · On-site

Collaborated with cross-functional teams and subject matter experts to identify and resolve complex customer issues, ensuring clear requirement gathering and effective problem-solving.
Analyzed customer interaction data and feedback to identify trends and support strategic decision-making for service improvements.
Delivered actionable insights and technical support recommendations to enhance customer experience and operational efficiency.

TeamworkTechnical ServicesCustomer Relationship Management (CRM)

Tata cliq

Senior Associate

Apr 2021 – Nov 2021 · 7 mos · Bengaluru, Karnataka, India · Hybrid

Rapidly progressed from entry-level associate to SME by mastering complex problem analysis and delivering data-driven solutions to technical challenges.
Facilitated cross-functional collaboration between technical teams and business stakeholders to accelerate issue resolution and enhance customer satisfaction metrics.
Supported senior management with data analysis and crafted strategic presentations for quarterly business reviews, influencing key business decisions and planning.

Microsoft WordComputer ScienceBusiness Operations