Jun 2019 – Mar 2021 · 1 yr 9 mos

• Networks Planning & Optimisation, Pre Commissioning !!
• Overall Manage Global Account of 300+ Engineers, Leads & Team Managers !!
• E2E responsible, accountable for managing people, process and product .
• Customer Handling,Experience, NPS .
• Driven Transformational & Experience Projects
• Capacity Forecasting, Resource Utilisation, Scheduling, Financials, Account Management.
• Coaching Mentoring & Creating robotic teams delivering business outcomes .
• Managing Defined SLA, Escalations, Change Management, In depth RCA ,Defining Solution, Partner Management, Vendor Management .
• Business Expansion - Futuristic Vision, Defining Goals, Possible Expansions,Pricing, Transitions, Deployments .

Sep 2015 – Jun 2019 · 3 yrs 9 mos

• Working as Operations Owner with E2E responsibilities of Operations.
• Closely working with transition to set up live operations in India.
• Actively participating with Stakeholder in terms of understanding operational ask.
• Chairing Operational Review calls with stakeholders & Customer .
• Actively liased with operation Excellence ,Trainings , & support Functions.
• Mentoring & Managing team of skilled Transmission Planners.
• Currently handling team size of 40 engineers & support functions.
• Core job responsibility liased with Planning & Implementation of New sites , Providing E2E connectivity by FTTP network .
• Close interaction with Continuous Service Improvement domain in order to define robotic operations.
• Contribute to strategic planning with management on key initiatives, services growth& budget planning.
• Ongoing development, analysis and reporting of performance metrics and resource utilization data.
• To own and manage the FTTP Networks , including ongoing review of process efficiency, recommending and implementing any necessary changes.
• Be key focal on the technical resource needs, and deployment decisions for multiple projects.
• Excellent customer focus and adaptability.
• Consistent record of accomplishment of delivering project milestones on time and within budget.
• Demonstrate solid grasp of system integration, scope definition and control, activity estimation, time and quality management, organizational planning.
• Significant experience in a mixture of networking, network applications and major account development
• Excellent written and verbal communication skills.
• Experience leading large complex projects and working with global teams.
• Demonstrated ability to effectively communicate and influence Executive management within customer and own organization.

Sep 2014 – Aug 2015 · 11 mos · Bengaluru, Karnataka, India

• Prioritize high priority incidents when liasing with client.
• Setting up Business ready calls & progression reports.
• Identifying delays & digressions within technical troubleshooting .
• Managing Network , MPLS Circuits , MUX devices , IP devices.
• Active participant of Technical & Management bridge.
• Closely worked with 200 high valued U.K & U.S customers.
• Expertise on transmission level protocols & equipment deployed in field.
• E2E coordination with L3 onshore support till resolution
• Drafting Service Incident reports worldwide for all Major incidents.
• Track & address issues pertaining to SLA & KPI of team.
• Identify & highlight service level failures in network across world.
• E2E Ownership &Support to Live network across world.
• A technical understanding and ability to translate technical details into easily understood business concepts
• An understanding of the Customer’s business and how Technology contributes to the delivery with products/services
• Oversee Service Restoration plans formulated by technical teams and track progress of actions
• Oversee Service Restoration plans formulated by technical teams and track progress of actions
• Ensure support teams engage promptly to resolve the incident and restore service.
• Provide leadership, resolve potential conflicts and drive decisions / outcomes.
• Ensure the incident is communicated to the business areas promptly and provide regular progress updates
• Escalate to and communicate with Risk & Oversight teams and Technology Management.
• Interface with Change Management function to ensure that any production and emergency fixes are applied.
• Ensure that a Post Incident Report is published for all outages.
• Work with Problem & Change Management to ensure that technology teams take ownership of any outstanding actions and root cause analysis

Jan 2014 – Sep 2014 · 8 mos · Noida Area, India

• Worked as Service Manager ( Incident / Problem / Change ) with Service Delivery & Tools
• Closely worked with Service Desk , Problem management , Change management , Product / Application teams in order to look forward for permanent fix.
• E2E coordination with Technical teams & Management in order to Fix high priority incidents within SLA"
• Ensuring all Priority tasks are fixed within SLA.
• Active Participation in CAB meetings .
• Exposure of Report writing capturing RCA for priority Incidents .
• Active participation in driving technical & Management Bridge ensuring impacted teams & users are well informed
• E2E Ownership of incidents till resolution .

Oct 2012 – Oct 2013 · 1 yr · Gurgaon, India

• Worked as E2E support for Bharti Airtel.
• Handled L1 Support for Bharti Airtel , Monitored BSS , NSS , 3G Network .
• Handled team of 20 RAN engineers.
• Handled all Network Parameters & ensured minimal outages trigger during Peak hours .
• Handled Reporting Structure for business.
• Closely worked on Transmission Outages & fix with SLA.
• Handled network Outages & key engagement in Change / Configuration management.

Jul 2010 – Sep 2012 · 2 yrs 2 mos · Gurgaon, India

• Worked as Engineer with Bharti Airtel .
• Actively engaged in troubleshooting technical faults related to Transmission issues .
• Engaged with Field engineers in order to fix .
• Resolving P1/2/3 Incidents within SLA .
• In depth understanding of 2G/3G / 4 G Network .
• Planning of sites .
• Configuration of existing sites following defined mechanism.

Jan 2010 – Jun 2010 · 5 mos · Mohali

• Engineer - Transmission Networks
• Worked on core Transmission framework.
• Managed live Fibre network .
• Handled live network failures , Rerouting .
• Outage Reports
• Rerouting of Network during failures .