Sep 2023 – Jun 2025 · 1 yr 9 mos · Irvine, California, United States · Hybrid

• Reviewed campaign claims, dealer stocks, and inventory for compliance with company policies.
• Performed data analysis, reporting, and workflow creation for campaign and recall management.
• Identified coding issues, researched gaps, and implemented corrective actions.
• Generated dashboards and insights to improve dealer productivity and customer service.

Feb 2022 – Jan 2023 · 11 mos

• Partnered with Technology Risk, Operational Health, and Compliance leadership to implement enterprise risk policies and embed operational risk standards across 3,500+ applications under Enterprise Application Portfolio Management (EAPM).
• Played a key role in operational risk methodology adoption, conducted quality reviews of risk assessments, exception data, vulnerability results & patch governance metrics to ensure accuracy.
• Activated control reassessment cycles in response to identified issues, audit findings, & changes in the risk landscape.
• Coordinated issue remediation, monitored action plans to closure, & escalated overdue items through governance pathways.
• Produced KRI/KPI dashboards, operational health metrics, compliance status, exception tracking, and vulnerability insights for senior leaders across Enterprise Technology.
• Developed automated reporting solutions using SSIS/SSRS, enabling consistent, high-quality enterprise risk reporting.
• Acted as single point of contact for Problem/Incident/Change Management governance, ensuring reviews aligned with risk standards and operational readiness.

May 2014 – Feb 2022 · 7 yrs 9 mos

• Implemented, supported & provided oversight for patch management, security exceptions and patch quality assurance, as part of application portfolio management.
• Single point of coordination for operational readiness and monitoring support within the Enterprise Production and Technology Services [EPTS] organization.
• Served as Data steward and project coordinator for operational metrics delivery, change, problem/incident, performance and risk/control adherence.
• Single point of Service Management & Functional Support contact for Operations
• Presented risk results, issue trends, and control insights in governance forums, influencing prioritization and strengthening overall technology risk posture.
• Proactively present Operations Services and handle requirements with Partners
• Represent all Operations priority requests through full SR and project lifecycles
• Develop, implement and sustain common processes and practices across Operations
• Data analysis, requirements gathering and Reporting through SSIS,SSRS and MSSQL

May 2012 – Dec 2013 · 1 yr 7 mos · Bengaluru Area, India · On-site

• Governed SecureSphere Database Activity Monitoring (DAM) controls to meet MAS regulatory and operational risk standards.
• Built training material and guided teams on monitoring, logging, and reporting of operational events and control activities in multiple Risk & Compliance projects.
• Drove issue remediation, coordinated with multiple global teams, and strengthened technology control discipline, and audit the data collection as well as activities performed through SecureSphere tool.

May 2009 – Nov 2011 · 2 yrs 6 mos · Mumbai Area, India

• Requirement Gathering and Analysis of all Sales Transactions for TPOS . POS system involves various transactions related to sale ,return and advance. It caters to all kind of Invoices with varying tender types and/or Customer details
• Functional and application level handling of 2 major modules- BO and CI, which work at Store level and Central level respectively.
• Design and Development of Reports using iReports.
• Integration and Regression testing of the POS application.
• Coordinating in POS Go-Live activities.
• Handling support post-”Go Live” and back end activities for all the stores.
• Root Cause analysis and Resolution for all Issues raised by Client.
• Organised various project level activities for the team in the capacity of a “corporate sustainability coordinator“
• Designed User Interfaces using with Richfaces Technology.