Rachelle Kulak

CEO

Duxbury, Massachusetts, United States17 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in transforming customer engagement strategies.
Passionate about building high-performing, diverse teams.
Advocate for inclusive hiring practices.

Stackforce AI infers this person is a SaaS Customer Success leader with a strong focus on team building and strategic growth.

Contact

Skills

Other Skills

Account ManagementEnterprise SoftwareLeadershipStrategyMarketing CommunicationsEvent ManagementProject ManagementEvent PlanningMarketingStrategic PlanningTrade ShowsSocial Media MarketingBudgetsProcess ImprovementEntrepreneurship

About

As the leader of Americas Customer Success, Customer Success Engineering, Professional Services, and Technical Voice of the Customer I am dedicated to transforming how organizations engage with their install base. My experience in developing global role strategies has equipped me with a unique perspective on enhancing customer experiences and driving sustainable growth. I am passionate about building high-performing teams by prioritizing transferable skills over traditional backgrounds. I believe that when we align individuals with roles that leverage their unique talents and pair them with coworkers who complement their skills, we create dynamic, diverse organizations that excel. My approach is rooted in empathy and collaboration, fostering environments where innovation thrives and every voice is valued. I am committed to advocating for inclusive hiring practices that not only enrich our workplace culture but also enhance our overall performance.

Experience

17 yrs 3 mos

Total Experience

2 yrs 9 mos

Average Tenure

9 mos

Current Experience

Databricks

Field Engineering Tech GM

Sep 2025 – Present · 9 mos · Boston, MA

Tecton

Vice President of Global Technical Services and Customer Success

Apr 2025 – Sep 2025 · 5 mos · Boston, MA

Acquired by Databricks

Confluent

5 roles

Vice President of Customer Success

Promoted

Jan 2024 – Apr 2025 · 1 yr 3 mos

Customer Success Management
Customer Success Engineering
Professional Services
Technical Voice of the Customer

Senior Director of Customer Success & Customer Success Engineering

Promoted

Jan 2023 – Mar 2024 · 1 yr 2 mos

Director of Customer Success

Promoted

Jan 2021 – Feb 2023 · 2 yrs 1 mo

Manager of Strategic/Enterprise Customer Success - Americas

May 2020 – Jan 2021 · 8 mos

Enterprise Account Manager

Jun 2019 – May 2020 · 11 mos

Gryphon networks

Enterprise Account Manager

Apr 2018 – May 2019 · 1 yr 1 mo · Boston, Massachusetts

A2b kids, inc.

Co Founder And CEO

May 2016 – Apr 2018 · 1 yr 11 mos · Hingham, Ma

Oversee All Organizational Operations and Business Activities
Create Cross Departmental Best Practices
Oversee Development of Digital Space and App Launch
Steer Overall Company Direction and Marketing Strategies
Lead Generation Strategy
Customer Acquisition and Retention
Manage/Create Investment Plans and Act As Key Liason to Stakeholders
Oversee Daily Fiscal Operations and Strategic Planning
Provide Insights/Direction in Creation of Internal Processes and Metrics
Create Actionable Strategic Plans, Scopes of Work, and Budgets
Management and Creation of Internal Teams and Hiring Processes
Brand Strategy

Hill & partners

2 roles

Account Manager

Promoted

Dec 2012 – May 2016 · 3 yrs 5 mos

Account Management
Account Growth
Account Renewals
Manage National And Global Teams
Maintain B2B Relations
Develop New Market Opportunities
Marketing
Cross-Channel Solutions
Training/Development
Strategic Planning
Value Engineering
Budgeting/Financial Analysis
Proposal Generation & Presentation
Operations Management
Phase Planning, Solution Implementation, and Execution

Project Manager

Feb 2010 – Jan 2013 · 2 yrs 11 mos

Responsible for the successful initiation, planning, production, execution, monitoring, controlling and closure of projects in the experiential industry.
Define the scope of the project in collaboration with senior management
Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
Develop a schedule for project completion that effectively allocates the resources to the activities
Review the project schedule with senior management and all other staff.
Ensure that the project deliverables are on time, within budget and at the required level of quality.
Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
Oversee content and branding production for corporate events and trade shows.
Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activity.
Assess problem situations to identify causes, gather, and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.