Mar 2021 – Nov 2022 · 1 yr 8 mos

Jul 2018 – Mar 2021 · 2 yrs 8 mos

• Managing the seller relationship & driving the growth of the seller's business through different program such as Restock FBA/FLEX Inventory, Seller Recovery, ASIN Price competitiveness, Seller Success and so on.
• Nudged seller for being price competitive and to bring back selection on Amazon India Market Place.
• Owned and managing integration of portfolio of New sellers and help them become self-reliant through basic training.
• Worked upon many new Initiative/pilot project such as Inventory Placement Program(IXD), No Cost EMI Program, FBA Wishlist, Flex Attrition Etc. and converted it into full time program by delivering results.
• Guided 5k+Account suspended sellers and brought back 1.5K+ suspended sellers on Amazon.in Market Place
• Upselling /Cross-selling different Services/products such as FLEX, FBA, ABA Account Management, Sponsor Product to 50+ Sellers
• Generated 20+ New Seller leads for on-boarding on Amazon India Market Place
• Worked with sellers to improve operational aspects of their business in providing a great consumer experience.
• Conducted deep dive analysis and provide routine reporting on the seller's current business and future opportunities.
• Tracked and monitored performance and sales of key partners to manage their performance.
• MAD- Make A Difference Award Winner for Q4 2019 & Q2 2020
• “Make a Difference” awards to recognize folks who have raised the bar on Amazon Leadership Principles while exhibiting key Day 1 behavior.

Nov 2016 – Jul 2018 · 1 yr 8 mos · Bengaluru Area, India

• 1. Act as a primary point of contact for a named Customer, Managing relationships with
• assigned Key Accounts (E-commerce, Retail, Manufacturing, Logistics, IT, Automotive, FMCG).
• 2. Managing Client escalations, account mining for additional business through continuous client
• engagement and working as partner/consultant for different client needs thereby ensuring client
• retention and new growth opportunities
• 3. Managing the entire campaign of the clients to ensure delivery of the commitment made to the client.
• 4. Closely monitoring the delivery and analyzing the campaign performance.
• 5. Taking corrective action basis the analysis and working very closely with sales operations and customer delivery team.
• 6. Developing multi-level relationships with key stakeholders in the client organizations..
• 7. Follow up for payments and ensuring timely collections.
• 8. Coordinate with the vendors for getting the fulfillment done and Identify potential opportunities to
• improve the business
• 9. Extensively involved in pre and post interview activities

Jul 2015 – Nov 2016 · 1 yr 4 mos · Bengaluru Area, India

• Since July’15 to Nov,16 with Practo Technologies, Bangalore (Saas Product)
• Key Account Manager
• Products- Practo Ray (Clinic Management Solutions for Doctors), Practo REACH (Sponsored Listing for Clinics)
• Key Result Areas:
• 1. Onboarding of new clients and implementation of Practo RAY and digitalization of health records and entire medical procedure through Practo REACH
• 2. Act as a primary point of contact for a named Customer base to own, manage and escalate business & service issues.
• 3. Manage end-to-end client relationship including pitching product renewal, payment collection,
• providing service delivery, result tracking and troubleshooting
• 4. Help the product management team in designing better products by communicating market realities,
• market research and customer feedback (localization and new product/ feature ideas)
• 5. Coordinate with the product, vendor, marketing and the operations team for getting the fulfillment done and Identify potential opportunities to improve the business
• 6. Up selling/cross selling to existing set of clients for generating additional revenue
• 7. Business Planning, Identifying new business prospects, market research & analysis and building client
• relationships.
• Clients handled: Motherhood Hospital, Manipal Hospitals, Fortis Healthcare, Apollo Hospitals,
• Cloud nine Hospital