Jan 2023 – Present · 3 yrs 5 mos · Hybrid

• Served as nodal point for all customer and internal employee facing AI initiatives. Guided multiple teams on AI initiatives. Created product vision, strategy and roadmap for seven Generative AI LLM based NLP features targeting IT Support & Operations, Security Operations, Professional Services, and Pre Sales scenarios, with four in General Availability in the Commvault Cloud and Installed Software products.
• Directed customer research, explored customer journeys via support and sales touchpoints, analyzed the market and competition, to identify opportunities for Generative AI / LLM based features
• Ideated, piloted and launched Gen AI features in Task Assistance, Root Cause Analysis, Log Analysis, Incident Resolution Assistance, Cybersecurity Assistance
• Created requirements and worked with multiple engineering teams for implementation, establishing exit criteria involving data based and human in the loop milestones
• Implemented trust and transparency features keeping to NIST frameworks
• Established processes for procuring data for powering RAG and Agent based Generative AI features
• Developed metrics to measure impact from a business and customer journey perspective
• Worked with legal and compliance teams to develop general terms of customer RFPs for AI features and customer Data Processing Agreements for the product
• Guided pricing and tiering for the AI features across the SKU offerings
• Guided multiple groups across the company on ideating, developing, testing and deploying AI based applications
• Worked with external vendors and technology providers on partnerships and licensing, aligning on business models, pricing and Go to Market
• Explored extending Commvault resilience features to AI model training, deployment, serving and ML Ops requirements of customers

Jan 2021 – Jan 2023 · 2 yrs · Greater Bengaluru Area · Hybrid

• Created vision and strategy for applying AI in service management applications via market and competitor studies, customer interviews, stakeholder discussions and alignments, and technical explorations. Created the roadmap backed by business and technical details. Planned the partnership and ecosystem strategy to back the AI strategy. Managed a team of product managers which worked on individual features with engineering and design functions in squads functioning in the Agile methodology. Developed four AI features over two years involving NLP, Generative AI, and other AI technologies. Explored trade-offs between release cadence, accuracy, and utility for releasing AI based
• features. Worked with User Experience to ideate and test user flows that enable feedback collection during early stages of the product while not impacting value and usability. Defined and reviewed milestones, exit criterion, and feedback collection during dogfooding, pilots and measured rollouts of AI features. Contributed to company-wide discussions on AI product plans including pricing, packaging, financial, strategic and operational goals that AI initiatives could help drive.

Jan 2020 – Jan 2023 · 3 yrs · Riyadh / Remote · Remote

• Strategy and planning for Mozn to apply NLP techniques to develop products with sustainable differentiation.
• Guide a team of product managers to create prototypes for select NLP use cases.

Jan 2015 – Jan 2020 · 5 yrs · India / South Korea

• Go to Market: Led a team to launch Bixby in September 2017. Prepared PR team with details of Bixby and possible questions, handled questions from journalists and tech bloggers, trained retail outlet professionals and customer service, created stage announcement script, aligned on sequence and content of customer messaging over SMS, Emails and Push Notifications to avail Bixby. Achieved second highest attach rate worldwide in mobile devices
• Post launch, led a team to monitor usage data, customer service queries and social media activity to guide roadmap and fix issues. Directed field user research to understand pain points and value drivers. Defined rewards program. Defined segmentation of users and strategy for increasing engagement via data-driven engagement initiatives
• Co-developed partner experiences over Bixby Home and Bixby Voice with second party partners
• Improved engagement in Bixby Home personalized card stream on -1 page by XX% in mass market phones in 2018 by identifying new paradigms in user behavior via user data analysis and primary research. Proved new usage paradigms via hypothesis driven lean experiments leading to change in global product. Balanced tradeoffs in new features and time to market. Led Monetization efforts in South-West Asia
• Conceptualization: Led user studies and prototype pilots to define the value proposition and product vision of Bixby Voice and Bixby Home with a particular focus on Mobile Application usage scenario in India. Influenced global feature set based on research and persona developed in the region for flagship and mass market smartphone user
• Led Agile teams that owned Bixby implementation on three applications globally (Maps & Navigation, No Action Capsule), working with Technical Development, Testing, User Experience (Design and Research) and Business Development teams. Led Dog-fooding and triage of issues reported, prioritization of fixes

Jan 2013 – Jan 2015 · 2 yrs · India / South Korea

• Product Management, Business Development, User Experience, Contextual UI, Digital Health, Smart Assistant
• Product and technology roadmap, Interest graph, Wearables
• Employee of the Month, May 2014.

Jan 2012 – Jan 2013 · 1 yr · Greater Munich Metropolitan Area

• Due diligence, Research, Investment Analysis in the high-technology area.

Jan 2012 – Jan 2013 · 1 yr · Munich, Bavaria, Germany · On-site

• Strategy for Infineon Business Lines.
• Annual Strategic Planning.
• Manage Strategic Projects.
• Deal Analysis and Business Development (via ext. VC)

Jan 2010 – Jan 2012 · 2 yrs

• Product Planning, Market Analysis, Product Conceptualizing, Prototyping, Piloting
• Supplier Selection, Budgeting, Requirement Analysis, Service Strategy, Product Design, Industrial Design, Ergonomics
• Product Planning of Hilti TE3

Jan 2009 – Jul 2010 · 1 yr 6 mos · Fontainebleau

• MBA Candidate

Jan 2006 – Jan 2009 · 3 yrs · Giheung, South Korea

• Product Definition of Application Processor.
• Business Development & Strategic Partnership Building
• 3rd Party Management of partners for Samsung Mobile Application Processor Business.
• Represent Samsung Electronics' System LSI division at MIPI[Mobile Industry Processor Interface] forum.

Jan 2005 – Jan 2006 · 1 yr · Giheung, South Korea

• Design and verification of HW IP cores for video.
• Coordinated codevelopment between engineering teams in S.Korea and India for video codec development.

Jan 2002 – Jan 2004 · 2 yrs

• An optical networking company in India founded in 2000. Investors include Desh Deshpande, Intel Capital, Battery Ventures, and Goldman Sachs among others.