Ranvirr S.

Business Development Manager

Ghaziabad, Uttar Pradesh, India14 yrs 4 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in e-commerce and fintech.
Expert in managing seller operations and vendor relationships.
Proven track record in process improvement and operational excellence.

Stackforce AI infers this person is a seasoned E-commerce and Fintech Operations Manager.

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Skills

Core Skills

Operations ManagementVendor ManagementCustomer ExperienceE-commerceCustomer Service

Other Skills

Supply Chain ManagementSix Sigma Black BeltProject LeadershipAnalytic Problem SolvingResource PlanningPresentationsEscalations ManagementBusiness ProcessPerformance MetricsBusiness Process ImprovementOperational ExcellenceCross-functional Team LeadershipRoot Cause AnalysisCritical ThinkingService-Level Agreements (SLA)

About

Dedicated and goal-oriented manager with over 9 years of experience in the e-commerce and fintech sectors, managing vendor relationships, category management, support management, seller onboarding, and cost reduction. an established history of creating and managing vendor support helpdesks. aiming to use e-commerce knowledge to support the growth of an innovative company.

Experience

14 yrs 4 mos

Total Experience

2 yrs 10 mos

Average Tenure

Current Experience

Career break

Professional development

Mar 2024 – Aug 2024 · 5 mos

Took this break to focus on my post-graduation Exam, Project submission and other academic related task's.

Paytm

7 roles

Seller Operation - Executive Manager

Promoted

Jan 2022 – Feb 2024 · 2 yrs 1 mo

● Led the entire seller support function on an Paytm e-commerce entity with 3 team
leads and 100+ associates.
● I was responsible for managing day-to-day seller support operations and resolving
seller inquiries related to On_Boarding, order processing , cataloging, payment, and return
(RTO/DTO).
● Stakeholder management: under stakeholder management, i was responsible to
coordinating with Category,Logistic,finance and Product team everyday to ensure
business continuity is maintained.
● We were responsible for identifying suitable vendor to procure our merchandise
and onboarding them as per policies
● Verifying KYC documentation & performing the risk assessment of the sellers to be
onboarded as per the policies.
● Seller control Tower management: Under SCT i used to manage SLAs and
cancellations of all marketplace orders.
● I was responsible for daily Tracking and publishing reports to higher management,
like SLA%,RTO%,DTO%,Order pendencies, and seller wise performance.
● Daily coordinate with category to discuss seller performance, order pendency's,
festive preparation, and seller's problem points.
● Time to time discussion with legal and Risk team to discuss and close seller fraud
cases.
● Capture and monitor MSAT,based on feedback work on process improvement.
● Regular discussion with product/tech team to work towards process optimization.
● Analyze vendor performance metrics and data to identify areas for improvement and
implement strategies to enhance vendor relations.
● Set up metrics and key performance indicators (KPIs) to keep an eye on operational
success and the organization's progress toward its goals.