Ratna Harish Pagadala

Customer Success Manager

Bengaluru, Karnataka, India12 yrs 8 mos experience
Highly Stable

Key Highlights

  • Over 10 years of experience in Sales and Account Management.
  • Expert in managing customer accounts across the EMEA region.
  • Proven track record in achieving sales quotas and customer retention.
Stackforce AI infers this person is a SaaS Sales Professional with expertise in Customer Success and Account Management.

Contact

Skills

Core Skills

Account ManagementCustomer SuccessSalesCustomer Experience

Other Skills

PresentationsContract NegotiationBusiness Relationship ManagementAccount PenetrationNew Business OpportunitiesEnterprise SearchNegotiationRenewalsWritten CommunicationSubscription SalesCreative Problem SolvingAccount PlanningOnboardingProject ManagementClient Prospecting

About

With over 10 years of work experience in Sales, Account Management & Business Development, I am a passionate and results-oriented Inside Account Manager at Progress, a leading software company that provides solutions for developing, deploying, and managing high-impact business applications. I am driven by the mission of delivering value to customers, partners, and stakeholders and leveraging my diverse skills and perspectives to create innovative and effective strategies. In my current role, I manage a portfolio of accounts across the EMEA region, focusing on the Chef product line, which is the pioneer in DevOps and DevSecOps. I am responsible for generating new business opportunities, expanding existing relationships, and ensuring customer satisfaction and retention. Identify and analyze customer needs, pain points, and goals, and design and implement customized solutions that address them. I also collaborate with cross-functional teams, such as product management, engineering, and marketing, to provide feedback and insights on customer requirements, preferences, and trends.

Experience

12 yrs 8 mos
Total Experience
1 yr 10 mos
Average Tenure
1 yr 5 mos
Current Experience

Skillsoft

Customer Success Manager

Jan 2025Present · 1 yr 5 mos · Remote

  • Drive strategic partnerships with organizations to elevate their Leadership Development initiatives.
  • Specialize in coaching and enablement, working closely with Skillsoft customers to design, implement, and scale impactful leadership programs that foster growth, resilience, and long-term success.

Progress

3 roles

Senior Inside Account Manager

Dec 2024Jan 2025 · 1 mo

Inside Account Manager - EMEA

Promoted

Dec 2021Dec 2024 · 3 yrs

  • Managing the full life cycle of assigned Customer accounts in EMEA.
  • Responsible for achieving sales quota for gross Annual recurring revenue (ARR) and Total Contract Value (TCV) through renewals, expansions, upsell/cross-sell.
  • Ensure high retention rates for the assigned pool of accounts. Uncover customer needs using a solution sales approach.
  • Own the full sales cycle from qualifying to deal closure.
  • Lead technical discovery sessions and product demos with prospects.
PresentationsContract NegotiationBusiness Relationship ManagementAccount PenetrationNew Business OpportunitiesEnterprise Search+22

Senior Business Generation Representative - EMEA Region

Nov 2020Dec 2021 · 1 yr 1 mo

  • Chef is the pioneer in DevOps & DevSecOps and now a part of Progress - provides the best products to develop, deploy and manage high-impact business applications.
  • Chef offers both an open source codebase and tools for its community, along with premium, enterprise-level content, support, security and configuration management for customers.
Problem SolvingPresentationsAccount PenetrationWritten CommunicationCreative Problem SolvingCustomer Experience+6

Automation anywhere

RPA Consultant

Mar 2019Oct 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India

Problem SolvingPresentationsAccount PenetrationWritten CommunicationCreative Problem SolvingCustomer Experience+6

Knolskape

Senior Associate - Inside Sales

Jan 2018Feb 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India

  • KNOLSKAPE creates experiential solutions that transform your organization into a modern workforce. We develop engaging, immersive and experiential solutions for talent assessment, development and engagement.
  • Please visit www.knolskape.com for more details.
Problem SolvingPresentationsAccount PenetrationWritten CommunicationCreative Problem SolvingCustomer Experience+6

Replicon

Solution Consultant - Sales

Sep 2015Jan 2018 · 2 yrs 4 mos · Bengaluru, Karnataka, India

  • As a Sales Consultant, I am responsible for identifying and creating new qualified sales opportunities in APAC/EMEA Region. I directly compensate to the company's initiative to gain market share and build the pipeline for the account team.
  • Responsibilities:
  • 1. Prospect Small & Medium businesses, mid-market and enterprise organizations via cold-calling, social networks, e-mail and utilizing information from internet resources.
  • 2. Build and manage the lead pipeline
  • 3. Promote Replicon's solution with various management levels and professionals across technical and business disciplines
  • 4. Qualify key decision makers through calls, emails and high-level product demos.
  • 5. Disseminate opportunities to Account team, educating them on the various opportunities
  • 6. Manage, track and report on all activities using SalesForce
  • 7. Provide closed-loop feedback to ensure continuous process optimization
PresentationsAccount PenetrationWritten CommunicationCustomer ExperiencePhone EtiquetteCommunication+4

Aayuja, inc.

Associate - Inside Sales

Nov 2013May 2015 · 1 yr 6 mos · Bengaluru, Karnataka, India

  • Dealt with IT solutions such as VOIP, SharePoint management, Desktop Virtualization, Electronic signature solutions & PHP.
  • Effective in market research using LinkedIn, Jigsaw etc.
  • Managing CRM tools like Salesforce.com for effective automation of the process.
  • Involved in extensive calling , prospecting, scheduling demo and closing opportunities for the respective clients. Building Sales pipeline.
  • Planning, monitoring and achieving Account specific targets. Responsible for achieving Monthly, Quarterly and Yearly targets for self as well as the team.
  • Account specific training for new joiners.
Account PenetrationWritten CommunicationPhone EtiquetteCommunicationRelationship BuildingSales Target Management+3

Greenback forex services pvt ltd

Business Development Executive - Export Financing & ILC's(Inland Letter of Credit) discounting

Mar 2013Nov 2013 · 8 mos · Hyderabad, India

  • Corporate Sales. Responsible for generating business for the branch.
  • Liaison between Corporates and Banks.
  • Researching leads belonging to Finance dept & Higher Management( Finance manager, General Manager, CFO, M.D, CEO) of the corporates based in Hyderabad, setting up meetings and generating business from these Corporates.
  • Customer relationship management and responsible for retaining the present customers as well as adding new customer base.
Phone EtiquetteCommunicationRelationship BuildingSales Target ManagementSalesCustomer Experience

Pennar industries limited

Marketing Intern

Apr 2012May 2012 · 1 mo · Patancheru

  • Done a Quantitative Research on "The Study of Marketing process and Customer Satisfaction levels for the products of Pennar Industries Ltd"

Education

Vignana Jyothi Institute of Management

PGDM — Business and Personal/Financial Services Marketing Operations

Jan 2011Jan 2013

Jawaharlal Nehru Technological University

Bachelor of Technology (B.Tech.) — Electronics and Communications Engineering

Jan 2006Jan 2010

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