Feb 2021 – Nov 2021 · 9 mos · Richmond, Virginia, United States

• Parachuted in to save high-risk product lines. Delivered rapid, tactical transformations for critical financial flows during a period of intense digital demand.
• Rapid Transformation: Executed high-fidelity redesigns for targeted banking products in under 6 months, aligning stakeholders across Legal, Product, and Engineering.
• De-risked Launches: Conducted rapid usability testing (RITE method) to validate designs before code release, preventing costly rework.
• Design System Integration: Ensured all new product interfaces seamlessly consumed the existing enterprise design system, maintaining brand consistency while pushing usability improvements.
• Leverage and contribute to the existing design system.

Sep 2020 – Feb 2021 · 5 mos · Richmond, Virginia, United States

• Worked with the Data.xd team as a Product Designer for one of the product lines in Risk Management, Closely working with cross-functional peers and POs and understand the user’s jobs to be done. As a part of the design team, my responsibilities are to follow the double diamond framework and conduct Generative Research and Evaluative Research, also create a concept design, and leverage design artifacts from established design systems to capture the hypothetical user flow and concepts.
• My Responsibilities:
• Use customer-driven insights and agile methodologies to deliver elegant and delightful customer experiences
• Translate business requirements into (lo or hi-fi) visual concepts and prototypes to be used in testing
• Partner with Product Managers and Marketing partners to influence product design and express/own the UX strategy
• Create interaction models, user task flows, screen designs, UI details, and documentation to aid with cross-team communication, collaboration, and development
• Participate in or facilitate workshops and design thinking exercises to get your collaborators and stakeholders actively engaged in problem definition & problem-solving
• Quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs. Confidence in sharing in-progress work with teammates

Aug 2017 – Sep 2020 · 3 yrs 1 mo · Richmond, Virginia

• The Job: Building the foundation. Focused on translating technical banking requirements into intuitive information architectures.
• System Architecture: Designed complex navigation and information hierarchies for institutional trading and banking dashboards.
• Heuristic Evaluation: Established a rigorous audit process for legacy applications, identifying usability violations and creating a prioritized roadmap for remediation.
• Client Management: Acted as the primary bridge between business stakeholders and design teams, translating vague business goals into concrete design requirements.

Mar 2016 – Aug 2017 · 1 yr 5 mos · Pune, Maharashtra, India

• At Capgemini, my primary responsibility was to lead the User Experience phase of projects where I help clients in planning and digital experience strategies. Execution and production of design concepts to provide complete UX deliverables like user personas, user scenarios, task flow, wireframes, site maps, storyboards, task flows, mockups, prototypes, and design assets.

Oct 2013 – Dec 2015 · 2 yrs 2 mos · Pune Division, Maharashtra, India

• In TCS, I was part of the digital practice group, where I involved in a few projects for financial services, like AXA and PNC Bank. Where I worked on the b2b application, to improve the digital experience workflow. I conduct qualitative research, contextual inquiry, and usability testing with internal users. Designed low-fidelity and high-fidelity prototypes, created interactive prototypes and ensured efficiency and user satisfaction in a specified operating environment.

Jul 2011 – Oct 2013 · 2 yrs 3 mos · Pune/Pimpri-Chinchwad Area

• In iGate, I was part of COE - User Experience, where I mostly involved in the health care domain and worked for St. Jude Medical's Pacemaker app called "myMerlin" as one of the implementation partners, I mostly involved for requirement gathering, the ideation phase of the application sketch out concepts, wireframe, visual interaction design, and prototype.

May 2010 – Jul 2011 · 1 yr 2 mos

Nov 2009 – Jun 2010 · 7 mos

Feb 2008 – Oct 2009 · 1 yr 8 mos

Mar 2006 – Feb 2008 · 1 yr 11 mos · Pune/Pimpri-Chinchwad Area

Dec 2004 – Mar 2006 · 1 yr 3 mos