Nov 2021 – Present · 4 yrs 7 mos

• Providing Strategic Guidance to High-Growth AI Startups on Product Development, Go-to-Market, and Scaling Operations
• PORTFOLIO COMPANIES:
• Aviso AI - Revenue Intelligence AI platform for modern GTM teams
• EazyML - No-code explainable AI and transparent machine learning platform
• PureCipher - AI security and data protection solutions

Jan 2019 – Mar 2022 · 3 yrs 2 mos · San Francisco Bay Area

• ORGANIZATIONAL SCOPE:
• Managed cross-functional global organization including operations, digital transformation, AI/RPA, business intelligence, client services, export compliance, pricing, and product fulfillment supporting $5B+ annual billings.
• AI & AUTOMATION TRANSFORMATION:
• AI Compliance Innovation: Spearheaded development of AI/ML solution automating screening of 50M+ accounts, implementing sophisticated machine learning models that saved $35M+ annually and reduced processing time from one week to one day
• Process Automation: Designed and implemented RPA-powered improvements automating 250K+ hours of manual tasks, eliminating customer and employee friction
• Center of Excellence: Established AI/ML and RPA frameworks, governance, and best practices accelerating enterprise-wide digital transformation
• OPERATIONAL EXCELLENCE & SCALING:
• Revenue Impact: Transformed global operations achieving best-in-class performance, generating $235M+ in additional revenues and risk mitigation while scaling organization for 2x company growth
• Customer Experience: Achieved 95% customer satisfaction and 87% employee engagement through operational excellence and customer-centric strategies
• Performance Management: Implemented OKRs, KPIs, and data-driven decision frameworks driving organizational accountability and results
• DIGITAL TRANSFORMATION:
• Enterprise Modernization: Led end-to-end digital transformation modernizing 40+ systems, order-to-cash, treasury, financial reporting, and pricing systems through SAP S4/HANA implementation
• Risk Mitigation: Reduced business risk by $300M+ while generating $85M+ in annual cost savings through system consolidation and process optimization
• Change Management: Successfully managed complex organizational change across global teams during rapid growth period, including full remote operations during COVID-19

Jan 2017 – Jan 2019 · 2 yrs

• ORGANIZATIONAL SCOPE:
• Served as COO and interim GM for Recruitment Process Outsourcing and Background Screening business units. Responsible for Account Management, Client Support, Implementation, Technical Product Support, Back-office Operations, Data Analytics, and Vendor Management across US and international markets.
• BUSINESS TURNAROUND & TRANSFORMATION:
• Margin Improvement: Transformed two underperforming business units, improving operating margins by 11%+ points through data science-driven decision making, operational excellence, and customer-first culture
• Productivity Gains: Achieved 30% increase in Recruitment business throughput and 3x productivity improvement in international operations through organizational changes and process optimization
• Quality Excellence: Improved overall service quality by 14% while reducing screening turnaround time from 9 days to 3 days, achieving best-in-class SLAs across all customer segments
• DATA SCIENCE IMPLEMENTATION:
• Team Building: Established and led data science team implementing comprehensive analytics frameworks and predictive modeling for operational optimization
• AI-Driven Operations: Developed and deployed resource allocation algorithms optimizing global team productivity while maintaining quality standards
• Decision Frameworks: Implemented algorithmic decision-making processes and data-driven operational excellence methodologies
• FINANCIAL & OPERATIONAL IMPACT:
• Cost Optimization: Generated $11M+ in annual cost savings through global resource balancing, process automation, and operational efficiency improvements
• Risk Management: Successfully led organization through major system outage for 2+ weeks, avoiding $15M+ in potential revenue loss through crisis management and alternative workflows
• Global Operations: Balanced US and international operations, creating fungible workforce capabilities and cultural alignment across diverse markets

Jan 2003 – Jan 2017 · 14 yrs

• Progressive Leadership Journey | Product Manager → Senior Director & GM | Reported to C-Staff
• OPERATIONAL EXCELLENCE:
• Process Improvements: Delivered $285M in cost savings through rigorous IP qualification processes and data-driven quality improvement systems, reducing customer-impacting issues by 70%
• Risk Mitigation: Eliminated potential cost liability of $1B through operational improvements in manufacturing and product development processes
• Customer Experience: Increased revenues by $400M through exceptional customer service delivery, improving customer satisfaction by 25%+ points and driving product adoption
• DATA & TECHNOLOGY INFRASTRUCTURE:
• Enterprise Data Platform: Established unified data environment by consolidating 40+ disparate product databases, creating $75M in annual savings while improving data traceability and governance
• Process Innovation: Deployed design quality alert systems and championed "fix-once" methodologies across engineering teams, fundamentally changing product development culture
• STRATEGIC BUSINESS DEVELOPMENT:
• New Market Creation: Established and scaled new business in emerging markets (Shanghai), growing from inception to $700M+ in revenues within 3 years through strategic market identification, product roadmap development, and execution
• Product Development Excellence: Led large-scale technical process standardization across complex SoC development cycles, reducing development time by 25% and delivering $500M+ in cost reductions through technical readiness frameworks
• GLOBAL LEADERSHIP & MATRIX MANAGEMENT:
• Successfully managed complex matrix organizations spanning multiple countries, product lines, and functional areas
• Led cross-functional teams including engineering, manufacturing & quality, product management, and customer operations across global markets
• Mentored and developed senior technical leaders while driving strategic initiatives with enterprise-wide impact