Reginald Nora — Operations Associate

I’m a customer support and customer success professional with 10+ years of experience supporting SaaS, developer tools, and consumer technology platforms. I specialize in high-volume, high-complexity support environments where customers need both technical clarity and confidence. Throughout my career, I’ve consistently maintained ~95% CSAT while handling large case volumes, troubleshooting complex issues, and partnering closely with Product and Engineering teams to reduce escalations and improve systems. Most recently at Postscript, I supported merchants across SMS marketing workflows, billing, and integrations, troubleshooting API, webhook, and Shopify-related issues in a fast-paced SaaS environment. I handled 40–60 tickets per day while contributing to internal documentation and macros that improved response times and reduced repeat issues. Previously at GitHub, I supported enterprise developers working with Git, APIs, OAuth, and CI/CD workflows, helping streamline support processes during high-impact incidents. Earlier in my career at Apple, I was promoted from Tier 1 iOS support to Tier 2 macOS and iOS, and later selected for Apple’s Retail Exchange Program as a guest Genius Bar supervisor, supporting frontline teams in a high-pressure retail environment. I’m known for being calm under pressure, technically curious, and process-minded. I care deeply about customer-centric solutions that scale, whether through better documentation, cleaner workflows, or stronger cross-functional collaboration. I’m most interested in Customer Support, Customer Success, or Technical Enablement roles where I can bridge technical depth with a great customer experience.

Stackforce AI infers this person is a Customer Support Specialist in the SaaS industry.

Location: Columbus, Ohio, United States

Experience: 9 yrs 2 mos