Jan 2025 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India · Remote

• Reeloom Studios is a retention-first Story IP Cloud building production-ready vertical drama IP for OTT platforms and digital studios.
• We design and package original IP engineered for conversion, ARPU optimization, and scalable production.
• 🎯 What we deliver:
• Fully packaged, licensable vertical drama titles (romance, thriller, horror, revenge)
• Complete 80-episode beat sheets with escalation compounding
• Production bibles, character arcs, casting briefs, dialogue samples
• Structured 12-month exclusive option framework
• Fast licensing and development pipeline
• 🧠 Our edge:
• Every story is built using retention architecture:
• Micro-hooks every 60 seconds
• Episode 6–8 paywall inflection design
• Escalation logic across long-form vertical arcs
• Emotional velocity mapping
• Global portability across markets
• We don’t operate as a traditional writing studio.
• We function as IP infrastructure — turning original concepts into structured, monetizable assets studios can greenlight immediately.
• Selected for Titan × IIMCIP’s Design Impact Movement (NEST) and Build3 Accelerator Cohort 5. Currently in pilot discussions with leading digital studios.

Nov 2022 – May 2023 · 6 mos · Greater Bengaluru Area

• Responsible for managing relationships with high-net-worth clients and ensuring client satisfaction through effective communication, prompt response to queries, and timely execution of orders.
• Update, maintain, and organize information in multiple databases relating to client Portfolio.
• Facilitate the onboarding of new clients by collecting necessary documentation, completing KYC procedures, and providing education on the investment process and services.
• Reconciliation and preparation of monthly, Quarterly, and annual reports for clients.
• Follow SEBI compliance policies and procedures and Coordinated with Internal Auditor and evaluated compliance issues.
• Ensure adherence to all regulatory requirements and internal policies, including KYC and AML procedures.
• Tracking and reporting progress of on-going instructions given to custodian (i.e – Mutual Fund Orders or child file allocation)

Nov 2019 – Oct 2022 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Responsibilities and Duties:
• Proficient and knowledgeable on all relevant documentation associated with AML and CIP policies and procedures.
• Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required time frames.
• Performed KYC due diligence/ EDD/ CDD/ Compliance on customer accounts/ Client onboarding accounts- Monitored customer accounts via internal database.
• Investigated clients using world check and Lexis Nexis database.
• Ensured all documentary evidence are properly recorded and stored for easy accessibility.
• Review disputes through merchant contact and requesting additional documents to support the buyer's claim to resolve charge backs in timely manner.
• Collect and examine financial statements and documents to assist in identifying unusual transaction patterns.
• Document all research and analysis conducted in case management system.
• Responsible for updating customer profiles using internal CRM Tools.

May 2018 – Nov 2019 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Proactively attend all the queries, complaints, requests across the company’s social media platforms
• . Raise issues to the concerned teams and follow up for resolutions
• . Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• . High level of individual discretion to ensure customer satisfaction and business success
• . Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
• . Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• . Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Apr 2017 – Nov 2017 · 7 mos · Bengaluru, Karnataka, India