Ritu Bhargava

CEO

San Francisco, California, United States24 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Led innovative AI product launches at SAP.
Transformed Salesforce's flagship product suite.
Extensive experience in engineering leadership.

Stackforce AI infers this person is a SaaS product leader with extensive engineering and management experience.

Contact

Skills

Core Skills

Product ManagementAi EngineeringEngineeringSoftware EngineeringEngineering Management

Other Skills

Product StrategySecurityOperationsQuality StrategyEnterprise SoftwareAgile MethodologiesIntegrationCloud ComputingSoftware DevelopmentSoftware Project ManagementStrategyERPQuality AssuranceOracleOracle E-Business Suite

About

Product and technology advisor, investor, board member, and operator. I’m driven by the challenge of transforming or building complex, high-impact products and projects. I thrive in fast-paced, high-stakes environments, where my ability to influence and deliver results makes an impact. As a lifelong learner, I am constantly inspired by the people I work with, who push me to grow both as a leader and as an individual. Passions: investing, advising, and leading organizations for growth. I enjoy supporting people and communities, and Cricket—where I proudly played for the USA Women's Cricket team.

Experience

24 yrs 7 mos

Total Experience

4 yrs 3 mos

Average Tenure

Current Experience

Sap

2 roles

President & Chief Product Officer, Customer Experience (CX/CRM) & Consumer Industries

Mar 2023 – Jan 2025 · 1 yr 10 mos

Led SAP's CX/CRM product suite, including go to market, product strategy, product management, software and AI engineering, product design, security, and operations.
Organic innovation (from zero to one) and launch of SAP CX AI Toolkit (now known as SAP Business AI for CX), an AI-first product: https://www.sap.com/products/crm/ai-customer-experience.html
Owned the CX/CRM product portfolio (Sales, Service, Commerce, Marketing/Engagement, CDC & CDP): https://www.sap.com/products/crm.html

Product StrategyProduct ManagementAI EngineeringSecurityOperations

President & Chief Product Officer - Customer Experience (CX/CRM)

Nov 2021 – Feb 2023 · 1 yr 3 mos

Head product strategy, management, engineering, product design, security, and operations in this role.
Product Portfolio: Commerce Cloud, Customer Data Solutions (CDP, CIAM), Marketing Cloud, Sales Cloud, Service Cloud.
https://www.sap.com/products/crm.html

Product StrategyProduct ManagementEngineeringSecurityOperations

Qualtrics

Board Member

Jan 2022 – Jun 2023 · 1 yr 5 mos

Salesforce

4 roles

SVP, Software Engineering - Sales Cloud (CRM)

Promoted

Feb 2019 – Oct 2021 · 2 yrs 8 mos · San Francisco, California

Head of Sales Cloud Engineering, Salesforce's flagship product suite.
Salesforce Meetings announced in 2020 (ground up innovation):
https://www.salesforce.com/news/press-releases/2020/09/22/salesforce-reimagines-sales-with-enhanced-virtual-selling-suite/
https://www.zdnet.com/article/salesforce-rolls-out-video-tools-other-product/
Einstein Call (AI) Coaching built and announced at DF 2019:
https://www.salesforce.com/company/news-press/stories/2019/11/ai-sales-call-coaching/

Software EngineeringProduct Management

Vice President, Software Engineering, Sales Cloud (CRM)

Promoted

Jul 2016 – Jan 2019 · 2 yrs 6 mos · San Francisco, California

Engineering leader (Dev and QE) in Sales Cloud.
High Velocity Sales (HVS) announced at Dreamforce 2018:
https://techcrunch.com/2018/09/06/salesforce-updates-sales-cloud-ahead-of-dreamforce-with-increased-automation/
https://markets.businessinsider.com/news/stocks/salesforce-expands-the-sales-cloud-platform-with-faster-prospecting-flexible-billing-and-intelligent-marketing-automation-1027513576

Software EngineeringProduct Management

Senior Director, Software Engineering, Sales Cloud (CRM)

Promoted

Dec 2014 – Jun 2016 · 1 yr 6 mos · San Francisco, California

Lightning Experience was the new and re-imagined Salesforce platform.
I was responsible for conceptualizing, leading, and evangelizing the quality strategy and execution for the product and DF launch. The project spanned multiple clouds, hundreds of engineers and several months of round-the-clock tightly integrated engineering. It is arguably the biggest and most complex customer experience focussed product launch at Salesforce.
Lightning Experience announced at Dreamforce 2015:
http://venturebeat.com/2015/08/25/salesforce-redesigns-sales-cloud-with-the-lightning-experience-launches-financial-services-cloud/

Quality StrategyEngineering Management