Jan 2019 – Present · 7 yrs 4 mos · Paris

• Developing tailor-made training programs for companies using participatory ideation techniques.
• Led training sessions as a Senior Associate at ICI-ICARE School of Management.
• Specialized in creating innovative programs to enhance company performance and employee engagement.

Apr 2018 – Dec 2018 · 8 mos · Paris, Île-de-France, France · On-site

• As the General Manager at Le Méridien Etoile, I spearheaded a team of 750 employees to execute the commercial and leadership strategy of the 4-star hotel. My role involved overseeing the day-to-day operations of the 1025-room property in Paris, focusing on enhancing guest experience and driving revenue growth through innovative operational processes.

May 2016 – Apr 2018 · 1 yr 11 mos · Disneyland Paris · On-site

• Managed a team of 300 employees at a 1000 room hotel in Disneyland Paris, overseeing daily operations and business strategy.
• Implemented innovative guest experience initiatives to enhance customer satisfaction and drive revenue growth.
• Spearheaded cost-saving measures resulting in a 15% increase in profitability for the hotel.

Feb 2014 – Dec 2015 · 1 yr 10 mos · Paris, Île-de-France, France · On-site

• Founded RHS Consulting to develop bespoke training programs for leaders and managers in business schools and hotel companies.
• Collaborated with clients to design tailored solutions that enhanced leadership skills and improved overall performance.
• Implemented innovative strategies to address specific needs and challenges within the industry.

Sep 2008 – Aug 2013 · 4 yrs 11 mos · Région de Paris, France · On-site

• Managed a team of 750 employees at the Concorde Lafayette 4 star hotel in Paris, overseeing daily operations and ensuring exceptional guest experiences.
• Developed and implemented business and leadership strategies to drive revenue growth and enhance operational efficiency.
• Spearheaded initiatives to improve employee engagement and customer satisfaction, resulting in a 15% increase in revenue and a 20% boost in guest loyalty.

Jan 2007 – Jun 2008 · 1 yr 5 mos · Budapest

• Resident Manager Corinthia Grand Hotel Royal
• Hôtel Deluxe de 5 Etoiles au coeur de Budapest
• Mangement d'une équipe de 400 employées

Jan 2003 – Jan 2007 · 4 yrs · Warsaw

• Led a team of 400 employees at the 5-star luxury hotel The Royal Meridien Bristol in Warsaw.
• Oversaw operations and ensured high-quality service delivery to guests.
• Implemented strategic initiatives to optimize efficiency and enhance guest experience.

Jan 2001 – Jan 2003 · 2 yrs · Région de Paris, France

• Le Meridien Etoile* (1,025 rooms) - PARIS; Managing a team of 248 employees including Front Office Manager, Executive
• Housekeeper, Head Concierge, Chief of Security and Assistant Managers; Managing a team of 143 employees and 17 floor supervisors

Jan 1998 – Jan 2001 · 3 yrs · Paris

• Managing a team of 160 employees and 17 floor supervisors

Jan 1992 – Jan 1998 · 6 yrs

• and Costuming (Disney-Village)
• Managing a team of 80 employees and 7 assistant managers; Manager Cleaning Operations Public Areas (Cheyenne Hotel** - 1,000 rooms)
• Managing a team of 25 employees and 2 assistant managers; * - 1,097 rooms)
• Supervising the night team (22 employees per night); Supervising floors and public areas