Jul 2021 – Present · 4 yrs 10 mos

• Define and build products, features, programs, and platforms that facilitate the customer journey from driving demand and adoption, creating unique customer experiences across all channels (online, offline, mobile, etc), and engaging with customers
• Drive the strategy, vision, and roadmap, with a high degree of ownership over critical features and the customer experience
• Evaluate industry innovations and technology platforms and translate strategic differentiators into detailed product requirements (business and technical)
• Lead a complex cross-functional effort end-to-end, working closely with engineering, design, operations, finance, international, and executive teams to deliver new products, features, and platforms
• Demonstrate prowess in understanding and discussing architectural concepts, managing and prioritizing trade-offs, product backlogs, and new opportunities with technical team members
• Own identifying opportunities, proposing new strategies, analyzing impact, gaining global consensus, and managing the global roll out of products, programs, and strategies proposed
• Influence global teams to align to a long-term vision for Amazon, and work directly with senior executives to drive this vision
• Implement A/B testing, define clear success criteria, analyze key metrics to measure attribution / performance and recommend way forward
• Use strong analytical and quantitative skills with the ability to use data (including SQL and Tableau) and metrics to back up assumptions, evaluate outcomes, develop business cases and challenge conventional wisdom

Nov 2019 – Jun 2021 · 1 yr 7 mos

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Translate business strategy into product strategy and then into detailed requirements and prototypes
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
• Create buy-in for the product vision both internally and with key external partners
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Make creative recommendations to expand product base and vision
• Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time

Feb 2018 – Nov 2019 · 1 yr 9 mos

• Enforce compliance of metadata and business rules quality across our Retail and Marketplace businesses
• Research metadata standards, create best practices guidelines and provide necessary training to execute
• Oversee the inflow of requests for metadata and business rules and prioritize for deployment by various support/operations team
• Perform audits on a quarterly basis to ensure adherence to governance
• Analyze and fix inconsistencies of existing metadata and business rules
• Manage the “How To” guidelines and policies that need to be adhered to in order to ensure the business and support organization are managing catalog configurations correctly
• Partner with stakeholders across the company to understand their catalog configuration needs and use cases and help align their needs with solutions and oversee governance of the data modeling and catalog business rule customizations
• Support the team with metrics, generate various progress reports and conduct ad hoc quantitative and qualitative analysis as needed
• Effectively manage cross functional projects, dependencies and bottlenecks, provide escalations management, anticipate and make trade-offs, balance the business need versus technical constraints and minimize business benefit while building great customer experience
• Gather and analyze large amounts of data and deliver continuous business improvements
• Serve as a bridge between business need and technical implementation
• Use problem solving and analytical skills to solve business problems and drive process improvements

May 2016 – Jan 2018 · 1 yr 8 mos

• Drive strategic initiatives to provide detailed documentation strategies in order to ensure program sustainability and reduce program costs
• Interact with stakeholders at multiple levels, and dynamically lead business, product and program teams to define and deliver solutions
• Identify and analyze data to determine root causes, develop business cases, test solutions and prioritize competing program opportunities.
• Work cross functionally with Operations, Supply Chain, as well as the core retail team on delivering cost savings across our network
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints
• Work with stakeholders in Softlines to define, and implement initiatives that are focused on reducing costs, and any operational inefficiencies in the logistics and operations components of our business
• Communicate with stakeholders and remove roadblocks through leadership and influence