Rohini Ramakrishnappa

Product Manager

Hyderabad, Telangana, India22 yrs 6 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led five products from concept to launch.
Expert in AI-driven product innovation.
Strong focus on measurable customer outcomes.

Stackforce AI infers this person is a SaaS product leader with a strong focus on AI and enterprise solutions.

Contact

Skills

Core Skills

Product ManagementAi StrategyProduct StrategyMarket StrategyTechnical LeadershipSoftware Development

Other Skills

Generative AI ToolsStakeholder ManagementTeam LeadershipAI ToolsCross-functional LeadershipMarket AnalysisCross-team Investment DecisionsBusiness StrategyGenerative AIProduct-led GrowthProblem SolvingBusiness Case PreparationSystem DevelopmentBuild Strong RelationshipsAI/ML Solutions

About

Twenty years across telecom, retail, banking, and enterprise SaaS — the last six spent in building five products from 0 -> 1. The pattern I keep seeing: organisations invest in AI before they've defined what success looks like. Features ship. Metrics don't move. Customers don't notice. I lead with the outcome, not the roadmap. At ServiceNow, that meant building Now Assist products that gave enterprises a confident path to AI adoption — not just capabilities, but trust in what the AI actually delivers. At Atlassian, it meant leading the Service Agent pillar and defining what AI-first truly demands: using AI to surface and resolve issues before they ever become tickets, not just closing them faster. What I care about: AI that earns its place by solving the right customer problem. Teams that know the difference between shipping and solving. Products that leave a measurable mark.

Experience

22 yrs 6 mos

Total Experience

3 yrs 9 mos

Average Tenure

Current Experience

Atlassian

Group Product Manager, Jira Service Management

May 2025 – Mar 2026 · 10 mos · Hyderabad, Telangana, India

Led the Service Agent pillar within Jira Service Management — owned vision, OKRs, and delivery for Atlassian's agentic AI bet in enterprise ITSM
Launched Rovo Service Request Resolution — Atlassian's flagship AI-powered ticket resolution capability, reducing enterprise agent effort measurably
Defined Workforce Optimization & Collaboration Workspace strategy for JSM, sizing a $9B TAM and $500M SAM; orchestrated cross-team investment decisions to enable AI-assisted live support at scale
Established data-driven operating rhythm across 4+ engineering teams — monthly KR scoring, feature tracking, and executive reporting that became the single source of truth for quarterly planning
Built and mentored a multi-level PM team (PMs and Senior PMs) with prototype first approach with AI tools such as Replit, Notebook LM, Napkin AI;

Product ManagementGenerative AI ToolsStakeholder ManagementTeam LeadershipAI Strategy

Servicenow

Product leader - AI Data and security

Jul 2020 – May 2025 · 4 yrs 10 mos · Hyderabad, Telangana, India · Hybrid

Owned inbound product strategy for ITSM, ITOM, and AI Platform — took 4 products from 0 to 1 over 5 years, driving 30% business growth through AI-first product innovation
Launched Now Assist Data Kit (generative AI data platform) and Now Assist Guardian (AI security & trust product) within a single quarter — co-owned pricing, packaging, and GTM with commercialization teams
Delivered Digital End-User Experience (DEX) — a $4B market opportunity — and Lightstep Incident Response, driving adoption KPIs across enterprise accounts through product-led growth motions
Defined multi-year roadmaps grounded in customer research and competitive intelligence; secured alignment across engineering, sales, and legal stakeholders
Speaker at NASSCOM Product & Technology events and ISB — recognized voice in enterprise AI product management

Product ManagementGenerative AI ToolsTeam LeadershipStakeholder ManagementBusiness StrategyAI Strategy

Bank of america

Product and technology leader - Reference Data

May 2017 – Jul 2020 · 3 yrs 2 mos · Greater Hyderabad Area

Led product and technology for the Reference Data platform within investment banking — replaced a major legacy system with a secure, workflow-based client onboarding platform
Proposed AI/ML and BigData solutions with estimated cost benefit of over $1M — selected for full-scale implementation
Led cross-functional initiative bridging Technology and Operations, eliminating redundant manual processes including automation of settlement instructions

Problem SolvingBusiness Case PreparationSystem DevelopmentTechnical LeadershipBuild Strong RelationshipsProduct Management

Tata consultancy services / amex

Technology and Product lead

Oct 2010 – May 2017 · 6 yrs 7 mos · Hyderābād Area, India,Florida USA

Embedded with American Express for 6+ years, leading technology across the Credit Servicing Platform — a global system generating over $800M in collections per month
Architected fraud case automation solution that reduced call handling time by 2/3, delivering significant cost savings and eliminating compliance and reputational risk
Led technology strategy across customer experience, credits, fraud, risk, and security domains
Panel member across multiple consulting and review initiatives, shaping enterprise technology decisions at scale

Problem SolvingCareer Path PlanningSoftware DevelopmentTeam LeadershipStrategyProduct Management+1

Avaya

Senior Software Engineer

Dec 2008 – Oct 2010 · 1 yr 10 mos · India

Led the design and development of Avaya diagnostic tools (ADT) to streamline system and application problem identification, reducing troubleshooting time and costs.
Collaborated with cross-functional teams to enhance the health check tools, resulting in improved efficiency and effectiveness for Avaya support engineers.

Problem SolvingSystem DevelopmentCommunicationSoftware DevelopmentTeam LeadershipTechnical Leadership

Satyam computer services ltd

Senior Software Engineer

Sep 2003 – Dec 2008 · 5 yrs 3 mos · Hyderabad Area,Bangalore ,India

Led technology solutions in telecom, order management, and Retail businesses at Satyam.
Managed business stakeholders' expectations and proposed high-level solution designs in Reading, UK.
Oversaw the successful implementation of detailed designs with the India team in Hyderabad and Bangalore.
Developed skills in stakeholder management, solution design, and team leadership.

Problem SolvingSystem DevelopmentCommunicationSoftware DevelopmentTechnical Leadership