Rohit Parmar

Operations Associate

New Delhi, Delhi, India8 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in fleet operations and management.
  • Proven track record in optimizing logistics efficiency.
  • Strong background in training and onboarding delivery partners.
Stackforce AI infers this person is a Logistics Operations Manager with expertise in fleet management and optimization.

Contact

LinkedIn

Skills

Core Skills

Fleet OperationsCustomer Relationship Management (crm)Fleet Management

Other Skills

RecruitmentTrainingPerformance MonitoringCost OptimizationSupply Operations

Experience

8 yrs 10 mos
Total Experience
4 yrs 7 mos
Average Tenure
7 yrs
Current Experience

Zomato

Fleet Operations Manager

May 2019 – Present · 7 yrs · Delhi, India · On-site

  • Rider Onboarding & Training. :-
  • Recruit delivery partners (riders) as per demand
  • Train them on app usage, customer handling, safety protocols
  • Fleet Management :-
  • Ensure a sufficient number of active riders daily
  • Monitor rider performance, ratings, and punctuality
  • Issue Resolution :-
  • Handle rider grievances, app issues, payment-related queries
  • Coordinate with tech/support teams for escalations
  • Performance Tracking :-
  • Track metrics like order fulfillment, cancellations, delivery time
  • Take corrective actions to improve fleet efficiency
  • Compliance & SOPs :-
  • Ensure delivery partners follow company guidelines and SOPs
  • Conduct field audits to check bag usage, behavior, hygiene, etc.
  • Cost & Utilization :-
  • Optimize rider utilization to balance cost vs. service levels
  • Reduce idle time and maximize delivery output
Fleet OperationsCustomer Relationship Management (CRM)

Amazon web services

Assignment Manager

Jul 2017 – Oct 2019 · 2 yrs 3 mos · Delhi ncr · On-site

  • Assign tasks and shift schedules to associates or delivery partners
  • Manage daily staffing levels to meet operational targets
  • Monitor productivity and performance of team members
  • Coordinate with other managers for cross-functional support
  • Handle attendance, leave, and shift planning
  • Troubleshoot real-time operational issues
Fleet Management

Education

Kendriya Vidyalaya

Bachelor of Commerce - BCom

Stackforce found 100+ more professionals with Fleet Operations & Customer Relationship Management (crm)

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