Romeyraj Bundela

Operations Associate

Delhi, India4 yrs 3 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Over 2.5 years of customer service experience.
Proven track record in resolving customer issues efficiently.
Strong communication and active listening skills.

Stackforce AI infers this person is a Customer Service and Technical Support professional with experience in B2C environments.

Contact

Skills

Core Skills

Technical SupportCustomer Service ManagementCustomer ServiceChat SupportCustomer Relationship ManagementCustomer SupportOperations ManagementCustomer Acquisition

Other Skills

Record KeepingCustomer Escalation ManagementTime EfficiencyPersonalized SolutionsCustomer CommunicationDevelopment StrategyCreative Problem SolvingData AnalysisCross-team CollaborationGitGitHubAgileScrumJiraEnglish

About

As an experienced in Customer Service with over 2.5 years in the field, I am passionate about providing exceptional service to customers. I have a proven track record of resolving customer issues quickly and efficiently while maintaining a positive and empathetic attitude. My excellent communication skills and ability to actively listen to customers allow me to understand their needs and concerns, and provide personalized solutions that meet their expectations. I am comfortable working in a fast-paced environment, juggling multiple tasks, and using various tools and software to manage customer interactions. As a team player, I enjoy collaborating with colleagues to share best practices and continuously improve the customer experience. Overall, I am committed to delivering outstanding service and building long-term relationships with customers. I am confident of making a visible contribution to the growth of the organisation. I'd appreciate the chance to meet with you in person to discuss how I could be a vital part of your organization Best Regards, Romeyraj Bundela

Experience

4 yrs 3 mos

Total Experience

1 yr

Average Tenure

2 yrs 11 mos

Current Experience

Concentrix limited company

Technical Support Representative

Jul 2023 – Present · 2 yrs 11 mos · Gurugram, Haryana, India · On-site

Provided exceptional technical assistance to customers via phone and email, ensuring prompt and expert resolution of inquiries related to Dell products such as laptops, desktops, and peripherals.
Demonstrated expertise in diagnosing and resolving hardware, software, and network connectivity issues, efficiently guiding customers through step-by-step solutions.
Maintained meticulous records of customer interactions and problem resolutions in the support database, ensuring accurate and easily accessible information for future reference.
Proactively identified recurring issues, documenting them for reference and enabling efficient troubleshooting and resolution.
Proficiently identified complex issues that required advanced troubleshooting skills, promptly escalating them to higher-level technical teams for quick and effective resolution.
Consistently met or exceeded performance metrics, including response times, resolution rates, and customer satisfaction, demonstrating a commitment to delivering exceptional service.

Record KeepingCustomer Escalation ManagementTechnical SupportCustomer Service Management

Techstyleos

Fashion Consultant

Aug 2022 – Feb 2023 · 6 mos · Remote

Provided exceptional chat support for renowned US client brands such as Fabletics, Yitty, Fabkids, Justfab, Shoedazzle, and Savage X Fenty. Delivered efficient assistance with an impressive average handling time of 6 minutes. Earned consistent positive feedback from satisfied customers.

Customer SupportTime EfficiencyCustomer ServiceChat Support

Quality council of india

Management Trainee

Dec 2018 – May 2019 · 5 mos · New Delhi Area, India · On-site

Project 1: Swacch Madhya Pradesh
Established and maintained effective communication channels with customers through phone, email, chat, and social media platforms.
Proactively addressed customer inquiries, requests, and concerns, ensuring their satisfaction and fostering long-term relationships.
Successfully resolved customer issues, reducing complaints and improving overall customer retention.
Project 2: National Accreditation Board for Education & Training
Assumed the role of the primary customer contact, guaranteeing exceptional service delivery and prompt resolution of inquiries, requests, and concerns.
Employed various communication channels, including phone, email, chat, and social media, to effectively engage with customers and enhance their satisfaction.
Implemented strategies to improve customer retention rates by actively addressing customer needs and concerns.
Project 3: Coal India Limited
Acted as the main point of contact for customers, utilizing multiple communication channels to promptly respond to inquiries, requests, and concerns.
Demonstrated a strong commitment to customer satisfaction by proactively resolving issues and providing personalized solutions.
Played a vital role in improving customer retention by addressing their concerns in a timely manner and ensuring a positive overall experience.

Personalized SolutionsCustomer CommunicationCustomer Relationship ManagementCustomer Support

Uber technologies inc.

Operations Consultant

Aug 2016 – Jan 2017 · 5 mos · Indore Area, India · On-site

Executed and formulated strategies to attract and retain more drivers for Uber, resulting in a significant increase in the driver base.
Collaborated with multiple vendors to outsource driver acquisition programs, effectively expanding the pool of available drivers.
Demonstrated exceptional problem-solving skills by identifying and efficiently resolving customer issues and complaints, ensuring high levels of customer satisfaction

Development StrategyCreative Problem SolvingOperations Management

The coca-cola company

Horizontal Expansion Summer Intern

Apr 2016 – Jun 2016 · 2 mos · Ahmedabad Area, India · On-site

Collaborated with the Horizontal Expansion team at Coca Cola to drive customer acquisition and enhance overall operations
Proactively developed and cultivated new customer relationships on a daily basis, resulting in increased sales and market presence
Compiled and analyzed data on customer acquisition efforts, generating insightful reports that provided valuable strategic insights for the team

Data AnalysisCross-team CollaborationCustomer Acquisition