R

Rumen Zhekov

Director of Engineering

Lozenets, Sofia City, Bulgaria22 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led development of ASP.NET Core UI suite.
  • Increased customer satisfaction through team initiatives.
  • Managed over 50,000 technical support tickets.
Stackforce AI infers this person is a SaaS Product Manager with strong technical support and software development expertise.

Contact

LinkedIn

Skills

Core Skills

.netSoftware DevelopmentProduct ManagementAsp.netWeb DevelopmentTechnical Support

Other Skills

C#OOPScrumAgile MethodologiesKendo UIKnowledge Base CreationJavaScriptMicrosoft SQL ServerTFSWeb ApplicationsXMLjQueryASP.NET MVCSQLCSS

Experience

22 yrs
Total Experience
11 yrs
Average Tenure
13 yrs
Current Experience

Progress

3 roles

Manager, Software Engineering

Promoted

Feb 2017 – Present · 9 yrs 4 mos

  • Top goals:
  • Increase customer satisfaction
  • Increase product stability and responsibility
  • Create an inspiring and friendly team environment with an open communication culture
  • Milestones:
  • 50000+ tickets on 5/31/2019.
C#.NETOOPScrumAgile MethodologiesSoftware Development

Senior Technical Support Engineer

Sep 2016 – Feb 2017 · 5 mos

  • Back to the Support organization with the clear goal to help out our customers to build beautiful, functional and responsive apps.

Product Manager

May 2013 – Aug 2016 · 3 yrs 3 mos

  • Rumen Jekov (@Rumen_Jekov) started his career at Telerik’s ASP.NET team in 2004 as a technical support engineer and passed through the position of a Team lead to become a Product Manager. He has answered 43,000+ tickets helping customers solve their problems.
  • Among my top goals as a manager were to bring full mobile capabilities and lightweight rendering to all Telerik UI for ASP.NET AJAX (Web Forms) component, as well as to deliver the first ASP.NET Core UI suite (based on Kendo UI) to the World.
  • Off work, he enjoys biking, the good restaurants, cozy cafes, watching movies and reading books.
Product ManagementASP.NETKendo UI

Telerik

2 roles

Team Lead

Promoted

Mar 2011 – May 2013 · 2 yrs 2 mos

  • Manager in a web team developing UI components for ASP.NET Web Forms.
ASP.NETWeb Development

Junior to Senior Support Officer

Apr 2004 – Feb 2011 · 6 yrs 10 mos

  • Answered more than 41000 technical tickets.
  • Created more than 300 knowledge base, help articles and code libraries.
  • Co-writer of the RadEditor's End-User Manual.
  • Multiple certifications on ASP.NET Web Forms, C#, JavaScript and HTML5.
Technical SupportKnowledge Base Creation

Education

Sofia University St. Kliment Ohridski

Bachelor's degree

Sofia University St. Kliment Ohridski

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