Sachinn Malhotra — Operations Associate
With 15+ years of diverse experience across OEM, mobile manufacturing, e-commerce, water businesses, and the electric vehicle (EV) industry, I bring a proven track record of building, scaling, and driving growth in fast-paced and competitive markets. I have had the opportunity to work closely with leading organizations and cross-functional teams, enabling me to develop expertise in operations, business development, strategic partnerships, and people leadership. My journey has been defined by delivering measurable results, driving innovation, and adapting quickly to evolving industry trends. A certified Trainer-the-Trainer (TTT) professional from the Reserve Bank of India (RBI), I am also passionate about knowledge sharing, capability building, and mentoring teams to unlock their highest potential. Key highlights of my career include: • OEM & Mobile Manufacturing: Deep understanding of end-to-end supply chain, quality, and customer-centric operations. • E-commerce: Driving efficiency, enhancing customer experience, and optimizing processes in a rapidly scaling environment. • Water Businesses: Delivering sustainable solutions with a focus on impact and innovation. • EV Industry: Supporting growth in one of the fastest-evolving markets with a focus on clean energy and future-ready mobility. I believe in continuous learning, leveraging technology, and building strong professional relationships. My career goal is to keep contributing to industries that not only drive business success but also create long-term sustainable impact.
Stackforce AI infers this person is a Customer Experience Leader with expertise in E-Commerce and Operations Management.
Location: Gurgaon, Haryana, India
Experience: 16 yrs 3 mos
Skills
- Customer Experience
- Business Strategy
Career Highlights
- 15+ years of diverse industry experience
- Expert in customer experience and digital transformation
- Proven track record in driving growth and innovation
Work Experience
Battery Smart
General Manager - Customer Experience (11 mos)
Confidential Jobs
Principal Consultant - Customer Experience Management (2 mos)
Livpure Smart
Assistant General Manager - Customer Experience (2 yrs 5 mos)
Meesho
Senior Manager fulfillment and Experience (1 yr 5 mos)
Amazon
Manager - Customer Experience (1 yr 5 mos)
Micromax Informatics Ltd
Customer Experience and VOC (3 yrs 8 mos)
Lead Customer Satisfaction (4 yrs 5 mos)
RBS
Team lead - Quality & Training (2 yrs)
Education
Bcom Pass at Sabarmati University
Master of Business Administration (M.B.A.) at Sikkim Manipal University - Distance Education
