Sahil Chandwani

Operations Associate

Gurugram, Haryana, India6 yrs 7 mos experience

Most Likely To Switch

Key Highlights

7+ years in HR operations and global payroll.
Expert in process automation and compliance.
Passionate about enhancing employee experience.

Stackforce AI infers this person is a Global HR and Payroll Professional with expertise in compliance and operational efficiency.

Contact

Skills

Core Skills

Hr OperationsPayroll ManagementEmployee RelationsBenefits AdministrationPayroll ProcessingCustomer ServiceClient Relations

Other Skills

Payroll AdministrationSalaryAttendance ManagementOffice AdministrationLeadershipOrganization SkillsConflict ResolutionSAP HRCandidate ExperienceBackground ChecksWorkdayLegal CompliancePeople DevelopmentHuman NaturePerformance Appraisal

About

I am passionate about streamlining HR and Payroll operations to create efficient, compliant, and employee-centric workplaces. With 7+ years of experience in HR operations, global payroll, and compliance, I’ve led process automation, improved payroll accuracy, and ensured full statutory adherence. My expertise includes HRIS management, end-to-end payroll processing, benefits administration, tax compliance, and employee relations. I thrive on solving operational challenges, leveraging technology, and enhancing the employee experience. Dedicated to continuous learning, I aim to drive operational excellence and support strategic HR initiatives.

Experience

6 yrs 7 mos

Total Experience

1 yr 7 mos

Average Tenure

2 yrs

Current Experience

Wipro

Solutions Delivery Analyst

May 2024 – Present · 2 yrs · Gurugram, Haryana, India · Hybrid

Improved manual processes with a focus on streamlining, automating, and standardizing operations.
Identified process improvements to address issues, delays, and quality problems, resulting in a 15% increase in operational efficiency.
Proactively identified training needs and provided coaching to BOA’s and team members, enhancing overall team skills by 20%.
Developed comprehensive training plans for team members to enhance their skills and knowledge.
Created robust documentation and standard operating procedures (SOPs) to facilitate smooth transition of activities between Operations and Shared Services, coupled with ongoing coaching.
Designed and delivered client-specific operational training, ensuring continuous adherence and improvement.
Provided constructive feedback to the team, resulting in a 10% increase in productivity and quality of work.
Researched complex benefits issues, formulated recommendations, and analyzed fact patterns while applying plan provisions.
Actively listened to stakeholder members, ensuring continuous understanding regardless of the communication channel used.

Payroll AdministrationSalaryHR OperationsPayroll Management

Barclays uk

BA3

Jun 2023 – Dec 2023 · 6 mos · Noida, Uttar Pradesh, India · On-site

Assisted with Employee requests and answered questions to improve satisfaction related to policies.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained accurate records of all transactions conducted throughout the day, followed by operational standards, promoting security, risk management and compliance.
Identified transaction errors for unbalanced debits and credits happened during payroll processing.

Attendance ManagementOffice AdministrationEmployee RelationsHR Operations

Milliman

Benefits Administrator (Payment Analyst)

Jan 2023 – May 2023 · 4 mos · Gurugram, Haryana, India · On-site

Responsible to review documents and compileindexes to make information searches easier.
Manage the basic data processing activities assigned to you responsible for processing participants records, payroll, data queries and documents
Work on various applications to process participants request within service level standards
Coordinate with fulfillment for letters and
documentations
Provide support for special projects and other tasks as needed
Coordinating with DB associates in their day-to-day activities.
Accurately bills time to ensure client's billings are correct
Ensures quality service to existing clients
Identify process improvement ideas
Ensure SOP adherence.
Assists in maintaining pension data, payment and payroll administration and calculates benefits.
Research participant records, process payroll, qualifications, payments and reconciliation
Provide support for special projects and other tasks as needed.
Accurately bills time to ensure client's billings are correct.
Ensures all work product is reviewed according to company review guidelines.
Assists other team members in case of volume spikes to help in meeting team targets.

SalaryAttendance ManagementBenefits AdministrationPayroll Processing

Wipro

Payroll Benefits Administrator

Jun 2021 – Dec 2022 · 1 yr 6 mos · Gurugram, Haryana, India · On-site

Resolve Clients discrepancies by collecting and analyzing information
and provide timely assistance to employees requesting Benefits
information. Review Workday/Pay Force interface report to ensure the
successful flow of data, and resolve any Errors. Providing Estimates of
their Benefits amount in respect to a future date whenever these participants plan to retire. Handling Pre Extract Queries Report to
capture the estimated number of retirees/beneficiaries expected to be in
the pay list for the current payment cycle. Creating final benefits distribution file which is transmitted to trust, containing all the updated
details of participant. Analysis of Reverse Feed Reports to match the details between bank (Trust) and database (TBA). Reissue payments with
updated details which previously denied due to change in address or account details. Ensures that payments (Weekly, Semi-Monthly and
Monthly) are paid in time for the Retired Participants. Calculating retro
and interest amount manually if payment is delayed due to any kind of reason or miss. Issue of Tax Form (1099R) to participants for any
previous years as per their requests via Workflows/Auto query. Handling
Clients: Deere and company, Discover Financial Services and CUMMINS
Inc.

Payroll AdministrationSalaryPayroll ManagementBenefits Administration

British airways

Service Advisor

Nov 2018 – Jun 2021 · 2 yrs 7 mos · Gurgaon, India

Handling queries regarding the travel requirement of the UK & US
clients. Providing competent package and generating revenue for the
company. Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic and professional attitude toward customers at all times. Meeting sales target for the
company on monthly basis. Communicating with customers through
various channels to provide the Lowest Logical fare for domestic as well as International destinations. Providing post sale travel support like re-
issue, changes, refunds ,general inquiries and invoicing. Keeping records of customer interactions, transactions, comments, acknowledgements and resolved complaints. Responded to customer requests, offering
excellent support and tailored recommendations to address needs. Handling customer issues with confidence and patience to provide
effective resolution. Meeting call guidelines including service levels, handle time and productivity.

LeadershipOrganization SkillsCustomer ServiceClient Relations